Top 4981 Senior support manager Jobs in Boston, Ma

Global Travel Operations, Senior Manager
Vertex Pharmaceuticals —Boston, MA
- $117,600 - $176,400 a year
- Full-time
- Hybrid work
- 7 years
- Customer service
- Office
- Loan repayment program
- Dental insurance
Senior Program Manager
Harvard University —Cambridge, MA
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Analysis skills
- Commuter assistance
- Health insurance
AV Support Manager
Harvard University —Boston, MA
- Full-time
- Hybrid work
- Classroom
- Office
- Supervising experience
- Commuter assistance
- Health insurance
Senior Merchandising Operations Program Manager
Chewy —Boston, MA
- $129,500 - $207,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
Senior General Manager
Harvard University —Cambridge, MA
- Weekends as needed
- School experience
- 7 years
- Microsoft Excel
- Commuter assistance
- Health insurance
Senior Clinical Trial Manager
Entrada Therapeutics —Boston, MA
- $160,000 - $185,000 a year
- Remote
- 7 years
- Bachelor of Science
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
LN Concerts, Office Manager
Live Nation —Cambridge, MA
- $32.90 - $41.16 an hour
- Full-time
- Inventory management
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
11d
Environmental Service Manager
The Brigham and Women's Hospital, Inc. —Boston, MA
- $70,990.40 - $101,202.40 a year
- Overnight shift
- Mid-level
- 3 years
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Administrative Coordinator
Harvard University —Boston, MA
- Full-time
- Hybrid work
- Word processing
- University
- Organizational skills
- Commuter assistance
- Health insurance
Senior Workplace Manager
Rockstar Games —Andover, MA
- $120,000 - $150,000 a year
- Full-time
- Office
- Microsoft Office
- 3 years
Quick Apply
Senior Program Manager, Patient Safety
The Brigham and Women's Hospital, Inc. —Boston, MA
- $99,465.60 - $141,804.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Writing skills
- Opportunities for advancement
Quick Apply
Sr Program Manager
Chewy —Boston, MA
- $129,500 - $207,000 a year
- Full-time
- 6 years
- Research
- SQL
- Paid holidays
- Health insurance
Senior Policy Manager
MIT —Cambridge, MA
- Full-time
- Master's degree
- 1 year
- Senior level
Chief of Staff
City of Boston —Boston, MA
- $99,975.03 - $139,081.11 a year
- Weekends as needed
- Spanish
- Marketing
- Office
Senior Clinical Trial Manager (CTM)
Praxis Precision Medicines, Inc. —Boston, MA
- $168,000 - $188,000 a year
- Email
- Remote
- 5 years
- Bachelor's degree
- Contracts
Quick Apply
Senior Service Manager
Wayfair —Boston, MA
- $98,963 - $119,263 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Per Diem Inpatient Physical Therapist
Boston Medical Center —Boston, MA
- Part-time
- Background check
- CPR Certification
- High school
Quick Apply
Unity Full Stack Developer
Autonodyne LLC —Boston, MA
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health savings account
- Relocation assistance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Community Autism Services —Brockton, MA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- Management
- Clinic
- Mileage reimbursement
- Disability insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Community Autism Services —Wakefield, MA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- Management
- Clinic
- Mileage reimbursement
- Disability insurance
Quick Apply

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Global Travel Operations, Senior Manager

Vertex Pharmaceuticals -
Boston, MA

Apply Now

Job Details

Full-time
$117,600 - $176,400 a year

Benefits

Loan repayment program
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Vendor relationship building
Data Integration (Data management)
Customer service
Change management
Bachelor's degree
Vendor relationship management
Travel industry
Presentation creation
Managing projects
Productivity software
International corporation experience
Cross-functional collaboration
Cross-functional team management
Cross-functional communication
Excel data analysis

Full Job Description

Job Description

General/Position Summary

The Global Travel Operations, Senior Manager is responsible for overseeing and managing the day-to-day relationship with the Vertex Travel Management Company (TMC) vendor and the Travel Technology that supports it. This critical role will optimize vendor performance, drive operational efficiencies, monitor adherence to policies, and develop strong program controls to drive behaviors and policy compliance. The role will require significant global cross-functional collaboration to identify, build, and develop process efficiencies to enable scale and geographic expansion. The ideal candidate will possess advanced relationship-building skills, a proven ability to work with Senior Leaders, and navigate complex, high-pressure situations with professionalism and strategic insight.

Key Duties & Responsibilities

Manage the day-to-day operations of the outsourced travel support model including vendor management of Travel Management Company (TMC) across all geographic locations, ensuring compliance with company policies and procedures.
Act as the vendor manager and internal liaison between internal teams and TMC. Ensure TMC operational performance goals are met, and service level agreements are maintained.
Monitor vendor performance and compliance through strategic data analysis, anticipating potential issues and addressing them proactively. Reviews & proposes vendor-specific process changes and ensures adequate management and mitigation of risk arising from vendors.
In partnership with the TMC, drive supplier partnership & negotiations, exceptional customer service, cost savings, and reduced environmental impact where possible.
Monitors traveler compliance of Vertex’s Global Travel & Expense policy, and proactively reviews and suggests policy recommendations as the business evolves.
Proactively anticipates business needs and addresses them by taking an innovative approach developing processes and tools, to strengthen the program and enhance the customer service experience.
In partnership with the TMC, drive refinement of Concur Travel configuration and establishment of scalable & centralized processes. E valuat e latest travel regulations, enhancements and capabilities that are fit for purpose globally.
Responsible for maintaining comprehensive reporting mechanisms and PowerBi dashboards. Identify, analyze, and interpret travel data trends and patterns and prepare ongoing reports and data visualizations to support decision-making.
Responsible for managing Internal Audit Team requests and addressing audit observations as needed.
Design & implement key training materials to support travel operations process to enhance compliance to policy.
Manage additional special projects and enterprise-wide initiatives, supporting the wider Corporate Services Team to drive continuous improvement.
Ability to travel globally at least 20% of the time.

Required Education Level

Bachelor's degree in relevant discipline

Required Experience

Typically requires 7+ years of experience related to corporate travel, or the equivalent combination of education and experience.
Previous project management and vendor management required.
Experience working in a global corporate environment within biotech or comparable regulated industry.

Required Knowledge/Skills

Proven experience vendor managing a Global Travel Management Company, including oversight of an online travel tool (Preferably Concur).
Strong analytical skills including experience with integration of multiple data sources.
Exhibit analytical acumen identifying innovative insights that streamline processes and mitigate complexities across multi-functional, global teams.
Advanced in senior leader presentations (written, PowerPoint, verbal), ability to use data driven insights to address business needs and challenges.
Champion in customer service attitude enabling a highly collaborative environment toward internal and external vendors.
Ability to lead and drive change in a developing business environment and coordinate processes involving cross-functional teams, complex systems, & tight deadlines across multiple time zones.
Proficient in Microsoft Office suite (Excel and PowerPoint)
Supplier vendor management experience
Ability to navigate and champion company policies and compliance regulations.

Other Requirements

Prior working experience with Online Travel Booking Systems (preferably Concur Travel)

#LI-Hybrid

#LI-AA1

Pay Range:

$117,600 - $176,400

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On-Site : work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]

Apply Now

Refine Your Search

senior support manager jobs in boston, ma

Global Travel Operations, Senior Manager

Senior Program Manager

AV Support Manager

Senior Merchandising Operations Program Manager

Senior General Manager

Senior Clinical Trial Manager

LN Concerts, Office Manager

Environmental Service Manager

Administrative Coordinator

Senior Workplace Manager

Senior Program Manager, Patient Safety

Sr Program Manager

Senior Policy Manager

Chief of Staff

Senior Clinical Trial Manager (CTM)

Senior Service Manager

Per Diem Inpatient Physical Therapist

Unity Full Stack Developer

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

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