Top 10688 Service associate Jobs in Boston, Ma

HVAC/R Dispatcher
Confidential —Braintree, MA
- $25 - $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service - Food industry exp
New England Food —Burlington, MA
- 8 hour shift
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Programs Associate
Deaconess Abundant Life Communities —Concord, MA
- $25 an hour
- Full-time
- Continuous improvement
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
13d
Recertification Specialist
Beacon Communities LLC —Hyde Park, MA
- $27 - $32 an hour
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Occupancy Specialist
Barkan Management Company —Brighton, MA
- $28 - $31 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
MBTA Transit Associate
Block by Block —Boston, MA
- $22.66 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- English
- Paid jury duty
- Health savings account
Quick Apply
ASSOCIATE OMBUDS, Ombudsman Office
Boston University —Boston, MA
- Part-time
- Mid-level
- 3 years
- In-person
Transfer Agent
DeMars & Associates, Ltd. —Cambridge, MA
- $80 an hour
- Part-time
- Dealership
- Reliable transportation
- Entry level
- Work from home
- Flexible schedule
Quick Apply
Administrative Assistant (Client Service Associate)
METRO Financial Strategies —Chelmsford, MA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator, ObGyn
Beth Israel Lahey Health —Boston, MA
- $24.98 - $33.62 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Hospital
- English
Trust Operations Associate
Daley and Associates —Boston, MA
- $90,000 - $100,000 a year
- Email
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
2d
Sales and Service Associate
Eagle Bank —Everett, MA
- $21.55 - $26.37 an hour
- Full-time
- Residential
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
Quick Apply
Customer Service & First Report Claims Associate
Plymouth Rock Assurance Corporation —Boston, MA
- $45,000 - $50,500 a year
- Full-time
- In-person
- Associate's degree
- Communication skills
- Paid training
- Wellness program
Quick Apply
Client Operations Reporting Analyst
Daley and Associates —Boston, MA
- $30 - $40 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- SQL
Quick Apply
2d
Administrative Assistant III, ObGyn
Beth Israel Lahey Health —Boston, MA
- $21.63 - $29.11 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Surgery
Customer Service Associate
Emerson Swan, Inc. —Randolph, MA
- $18 - $23 an hour
- 8 hour shift
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Associate, Transaction Advisory Services
Leoforce —Boston, MA
- $120,000 - $150,000 a year
- CPA
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
12d
Process Dev Engineering Scientific Associate (Contract)
Vertex Pharmaceuticals —Boston, MA
- $30 - $33 an hour
- Temporary
- Microsoft Excel
- Bachelor's degree
- Entry level
Mail/Copy Associate (Floater)
The Millennium Group —Boston, MA
- $19 - $20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
Associate Scientist I
Pace Analytical Life Sciences —Woburn, MA
- $28 an hour
- Full-time
- Customer service
- English
- Project management
- Wellness program
- Health savings account

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HVAC/R Dispatcher

Confidential
Braintree, MA

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Retirement plan

Qualifications

High school diploma or GED
Air conditioning

Full Job Description

**CANDIDATE MUST HAVE HVAC/R DISPATCH OR HVAC/R OFFICE/FIELD EXPERIENCE. CONSTRUCTION INDUSTRY DISPATCH EXPERIENCE WILL ALSO BE CONSIDERED**

The Dispatcher coordinates the schedules, assignments, and communications for Service Technicians to ensure timely, efficient, and high-quality service delivery. The Dispatcher serves as the primary point of contact for customers, technicians, and management, balancing daily workload, prioritizing urgent calls, and maintaining accurate records of service activities. This role requires excellent customer service skills, attention to detail, multi-tasking ability, and knowledge of HVAC/R systems and service operations.

Qualifications:

High school diploma or equivalent
Associate degree or HVACR/business coursework preferred
2–5 years in HVACR (or related trade) dispatching, coordination, or service administration
Familiarity with commercial HVACR service operations strongly preferred
Experience with field service/dispatch software (e.g., XOI)
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Basic understanding of commercial HVACR terminology and service workflows
Strong organizational and multitasking skills; able to manage competing priorities
Excellent verbal and written communication skills for interaction with customers, technicians, and management
Self-motivated, dependable, reliable, and punctual
Knowledge of HVAC/R service operations, preventative maintenance schedules, and workflow optimization principles
Ability to review and interpret work orders, technical notes, and reports to ensure proper technician assignments
Customer-focused, professional, and proactive
Ability to commit to overtime and flexible schedules when needed
Strong problem-solving skills to handle emergency service requests, rescheduling conflicts, and resource constraints
Attention to detail and ability to maintain accurate records in the software system
Ability to generate and interpret reports for management to monitor service and performance, technician productivity, and customer satisfaction metrics

Duties & Responsibilities:

Schedule and dispatch technicians based on skillset, priority, and availability
Adjust schedules throughout the day for delays, call-ins, emergencies, or customer changes
Optimize routes and workloads to support response times and productivity
Coordinate building access requirements and send appointment confirmations
Create, update, and close work orders in the service management platform
Ensure job documentation is complete, including technician notes, photos, materials, and time entries
Track open jobs, return visits, warranty calls, and pending parts or follow-up needs
Assist with service agreement coordination when needed
Receive and process incoming service requests via phone, email, or customer portals
Provide customers with updates, confirmations, and follow-up communication after service completion
Address basic concerns and escalate complex issues to the Service Manager
Maintain a professional, customer-focused communication standard
Provide technicians with job details, history, site instructions, and required documentation
Track technician status and progress throughout the workday
Assist with purchasing requests, parts coordination, and scheduling return visits
Ensure accurate filter and belt lists are documented in each work order based on the maintenance agreement
Support technician compliance with documentation and timekeeping
Maintain accurate job statuses and records within dispatch and CRM platforms
Support billing by verifying completed work, materials used, and recorded labor hours
Assist with warranty tracking, return visits, and inventory coordination
Assist with daily and weekly reports on service activity, open jobs, aging work orders

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service associate jobs in boston, ma

HVAC/R Dispatcher

Customer Service - Food industry exp

Programs Associate

Recertification Specialist

Occupancy Specialist

MBTA Transit Associate

ASSOCIATE OMBUDS, Ombudsman Office

Transfer Agent

Administrative Assistant (Client Service Associate)

Administrative Coordinator, ObGyn

Trust Operations Associate

Sales and Service Associate

Customer Service & First Report Claims Associate

Client Operations Reporting Analyst

Administrative Assistant III, ObGyn

Customer Service Associate

Associate, Transaction Advisory Services

Process Dev Engineering Scientific Associate (Contract)

Mail/Copy Associate (Floater)

Associate Scientist I

I want to receive the latest job alert for service associate in boston, ma

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