Top 935 Call center team lead Jobs in Boston Ma

Service Operations Coordinator
The Metro Group, Inc. —Wilmington, MA
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Profit sharing
- Health savings account
Quick Apply
14d
Patient Care Concierge/ Luxury Medical Aesthetics Practice
Elite Medspa + Wellness Center —Needham, MA
- $27 - $32 an hour
- Full-time
- CRM software
- Hospitality
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Sr. Associate, Incident Manager, Incident Management Hub (IMH)
Santander Bank —Quincy, MA
- $93,750 - $160,000 a year
- Weekends as needed
- Spanish
- English
- Windows
Patient Services Representative Team Lead
Codman Square Health Center Inc —Boston, MA
- $22.00 - $34.28 an hour
- Extended hours
- Computer literacy
- HIPAA
- Mid-level
Quick Apply
Part Time Night Auditor
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hotel
- Paid time off
- Employee assistance program
Quick Apply
14d
Member Support Specialist
Planet Fitness —Boston, MA
- $24 - $32 an hour
- Full-time
- Remote
- Hospitality
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Employee stock purchase plan
2d
Customer Service Representatives, Temporary (SY26-27)
Boston Public Schools —Boston, MA
- $25 an hour
- Temporary
- Computer science
- Computer Science
- Writing skills
Temporary Telephone Surveyor, Inner City Capital Connections
ICIC —Boston, MA
- $25 an hour
- Temporary
- Remote
- Google Workspace
- High school diploma or GED
- US work authorization
Quick Apply
5d
Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Patient Services Representative
Codman Square Health Center Inc —Dorchester, MA
- $20.00 - $31.16 an hour
- Spanish
- Computer literacy
- Urgent Care
- Commuter assistance
- AD&D insurance
Quick Apply
Assistant General Manager
Home Depot / THD —Boston, MA
- $100,000 - $120,000 a year
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
13d
Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
Quick Apply
10d
Glass Claim Specialist (Remote)
CSAA Insurance Services, Inc. —Boston, MA
- $25.32 - $33.71 an hour
- Full-time
- Remote
- Computer literacy
- Bachelor of Science
- Writing skills
- 401(k) matching
1d
Supervisor, Sterile processing
Beth Israel Lahey Health —Boston, MA
- $34.00 - $50.52 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Call Center Manager
VITRA Health —Boston, MA
- $110,000 - $120,000 a year
- Full-time
- Bilingual
- Experience working with individuals with disabilities
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
8d
Lead Cleaner
ABM Industries —Boston, MA
- $29 an hour
- Full-time
- 18 years or older
- Mid-level
- Driver's License
8d
Administrative Specialist
Northeastern University —Boston, MA
- $53,615.00 - $75,728.75 a year
- Multiple hires
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Health insurance
- Dental insurance
Consultant - Service
Blue Cross Blue Shield of Massachusetts —Boston, MA
- $105,840 - $129,360 a year
- Full-time
- Bachelor of Science
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
9d
Lab Support Leader-Full-Time, Evening 3pm-1130pm
Beth Israel Lahey Health —Boston, MA
- $24.26 - $32.64 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Research Interviewer
IANS —Boston, MA
- $60,000 - $70,000 a year
- 5 years
- Office
- Bachelor's degree
Quick Apply

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Service Operations Coordinator

The Metro Group, Inc. -
Wilmington, MA

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year
14 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer communication
Teamwork
High school diploma or GED
Customer relationship management
Process management
Time management

Full Job Description

About The Metro Group, Inc.
The Metro Group, Inc. is a successful, long-established building services company founded in 1925 with headquarters in Long Island City, New York. Our New England District Team specializes in commercial water treatment, water services & testing, regulatory compliance, and a variety of building support services. We take pride in our work and the long-term partnerships we build with both clients and employees.

Position Overview

Are you a highly organized, resourceful individual who thrives on keeping operations running smoothly? The Metro Group is seeking a Service Operations Coordinator to join our growing New England Service Team. This in-office role is ideal for someone who enjoys problem-solving, fast-paced coordination, and being at the center of daily operations.

Reporting directly to the District Service Manager, you will oversee technician routing, daily scheduling, and service coordination across multiple states. You’ll also play a key role in supporting the broader service operations, helping ensure that customers are served efficiently, technicians are supported, and the district runs seamlessly day-to-day.

Working Hours and Benefits

Full-time, in-office position (Monday–Friday)
Regular hours: 8:00 am – 4:00 pm (occasional early start, depending on business needs)
No nights or weekends
Paid holidays and generous paid time off
Weekly pay
Comprehensive benefits package, including medical, dental, and vision insurance
401(k) with company match and profit sharing
FSA/HSA options and company-paid life insurance

Key Responsibilities

Daily Operations & Scheduling

Manage daily scheduling for 15–17 field technicians to maximize route efficiency and minimize travel time.
Dispatch and adjust routes dynamically to handle technician call-outs, customer reschedules, or emergency service requests.
Review completed service reports, verify accuracy, and ensure next steps are executed promptly.
Maintain accurate documentation of all service routes, changes, and updates.
Coordinate specialty services such as sampling, testing, and system cleanings.

Team Support & Internal Leadership

Serve as the go-to support resource for technicians and account managers regarding scheduling, logistics, and field coordination.
Lead internal communications to keep the team informed and aligned
Collaborate with our IS/IT team to deploy and maintain service communication equipment and technology.

Customer Communication & Relationship Management

Contact customers daily to confirm appointments, arrange site access, and set expectations.
Answer incoming calls and assist customers, vendors, and internal staff with scheduling, service inquiries, and general information in a professional and helpful manner.
Act as the first point of contact for clients when scheduling or service issues arise, maintaining a professional and solutions-focused tone.
Build and sustain strong client relationships through consistent communication and responsiveness.

Process & Data Management

Own the service approval process: verifying documentation, updating account data, and ensuring accuracy across all systems.
Maintain current customer and site information to prevent callbacks, cancellations, or service delays.
Support compliance tracking, including licensing, training, and certification records.

Qualifications

High school diploma or equivalent required; associate degree or higher preferred
1–3 years of scheduling, dispatching, or operations coordination experience (HVAC, facilities, or service industry preferred)
Strong organizational and time management skills with the ability to multitask under pressure
Excellent written and verbal communication skills
Proficiency with Microsoft Office, map/navigation tools, and scheduling software
Customer service–oriented mindset with a solutions-first attitude
HVAC or plumbing knowledge a plus, but not required

Why Join The Metro Group

At Metro Group, you’ll find a workplace built on teamwork, accountability, and mutual respect. You’ll play a visible and critical role in keeping our operations efficient and our customers satisfied, all while gaining exposure to the inner workings of a busy service organization. For the right person, this position offers a clear path for growth toward service management. The Metro Group, Inc. is an EEOC-compliant employer.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Ability to Commute:

Wilmington, MA 01887 (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center team lead jobs in boston ma

Service Operations Coordinator

Patient Care Concierge/ Luxury Medical Aesthetics Practice

Sr. Associate, Incident Manager, Incident Management Hub (IMH)

Patient Services Representative Team Lead

Part Time Night Auditor

Member Support Specialist

Customer Service Representatives, Temporary (SY26-27)

Temporary Telephone Surveyor, Inner City Capital Connections

Sr. Manager, Contact Center

Patient Services Representative

Assistant General Manager

Contact Center Supervisor

Glass Claim Specialist (Remote)

Supervisor, Sterile processing

Call Center Manager

Lead Cleaner

Administrative Specialist

Consultant - Service

Lab Support Leader-Full-Time, Evening 3pm-1130pm

Research Interviewer

I want to receive the latest job alert for call center team lead in boston ma

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