Top 154 Front end manager Jobs in Boston Ma

Guest Services Supervisor
XV Beacon hotel —Boston, MA
- $22 - $28 an hour
- Overnight shift
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
DOUBLETREE BY HILTON BOSTON-ANDOVER —Andover, MA
- $55,000 - $65,000 a year
- Word processing
- Computer literacy
- Mid-level
Quick Apply
Assistant General Manager (AGM)
MIDA —Newtonville, MA
- $70,000 - $80,000 a year
- 8 hour shift
- Bar
- Casual dining restaurant
- Mid-level
- Paid training
- Health insurance
Quick Apply
FRONT DESK
Everybodyfights FIDI —Boston, MA
- Part-time
- Entry level
FRONT DESK
Everybodyfights SPRT —Boston, MA
- Part-time
- Entry level
Restaurant Manager - Woburn
Advanced Hospitality —Woburn, MA
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Spanish
- ServSafe
- Disability insurance
- Health insurance
Quick Apply
9d
Assistant Manager - Front Service
Encore Boston Harbor —Everett, MA
- $59,000 - $64,000 a year
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Junior Workplace Experience Manager
PUMA —Somerville, MA
- $51,800 - $68,905 a year
- Online Application
- Hospitality
- Office
- Administrative experience
13d
Emerging Store Manager
Walgreens —Boston, MA
- $45,000 - $71,550 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
Customer Experience Guide - Seasonal
Patagonia —Boston, MA
- $25.25 - $27.25 an hour
- 8 hour shift
- Ability to walk for extended periods
- Merchandising
- Basic math
- Employee discount
2d
Member Services Representative
SUPREME FITNESS GROUP —Cambridge, MA
- $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Health insurance
- 401(k)
Core Crew (Front Desk & Sales) - South End, MA
[solidcore] —Boston, MA
- $17 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- Ability to stand for extended periods
Quick Apply
Customer Service Manager
Stop & Shop —Reading, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Floor Manager
City Winery Boston —Boston, MA
- $70,000 - $75,000 a year
- Weekends as needed
- Bar
- Mid-level
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
11d
Assistant General Manager
Mecha Noodle Bar —Boston, MA
- $90,000 - $100,000 a year
- Full-time
- ServSafe
- Cooking
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
PT Sales Associate Cashier
Hannaford —Waltham, MA
- $15.10 - $22.60 an hour
- Part-time
- Communication skills
- Entry level
Salon Coordinator
Anita Kurl Salon —Boston, MA
- $23 - $28 an hour
- Email
- Microsoft Word
- Microsoft Excel
- Inventory management
- Disability insurance
- Health insurance
Quick Apply
Part-Time Cashier/Bagger - Front End
Wilson Farm Inc —Lexington, MA
- $15 - $17 an hour
- Part-time
- Reliable transportation
- Entry level
Quick Apply
Front Of House Operations Manager
City Winery Boston —Boston, MA
- $70,000 - $72,000 a year
- Weekends as needed
- Bar
- Mid-level
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
1d
Shop Manager, Emporio Armani BLM
Emporio Armani —Chestnut Hill, MA
- $70,000 - $75,000 a year
- Full-time
- 5 years
- Merchandising
- Travel
- Disability insurance
- Health insurance
Quick Apply
5d

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front end manager jobs near boston ma

Guest Services Supervisor

XV Beacon hotel
Boston, MA

Quick Apply

Job Details

Full-time
$22 - $28 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee discount
Flexible schedule
Life insurance
Referral program
Food provided

Qualifications

Customer communication
Microsoft Excel
Writing skills
Guest relations manager experience
OPERA
Hotel experience
Time management

Full Job Description

Individual will aid with the Front of House operations as a Guest Services Supervisor and manager on duty. As a Guest Services Supervisor, the position will require the individual to perform a variety of responsibilities including roles in accounting, front desk service, bellmen service, reception, concierge, in-house dinning, valet, reservations and covering shifts on the overnight. They are to provide the guest(s) with the highest level of service possible, while maintaining the Preferred and Forbes 4 Star standards of service and reputation of Fifteen Beacon.

Responsibilities:

Supervise Front Office Staff as well as Bellmen, Doormen, and Drivers.
Recognize guests, develop professional relationships with them and use their surnames as often as is appropriate.
Complete the daily responsibilities of the perspectives shift’s tasks and procedures including auditing daily reports.
Provide supervision and direction during hotel emergencies.
Maintain constant awareness of hotel operations (occupancy, arrivals, departures, VIP guests, amenities, etc.).
Resolve all guest requests, needs, issues, and complaints during the shift.
Complete a shift checklist and end of shift Manager on Duty (MOD) report.
Assist all arriving and departing guests through the check-in and check-out process.
Take reservation calls and monitor reservation channels when the Reservations Department is absent.
Answer incoming calls and direct them to the appropriate extension.
Responsible for providing personalized guest service when assisting with luggage transportation, directions and any other guest requests.
Maintain current and complete information on relevant Boston area restaurants and nurture business relationships to obtain reservations on short notice.
Maintain listings of current and future theatrical performances, museum exhibitions, concerts and other notable events while having the contacts to obtain tickets on short notice.
Maintain adequate supply of Boston area maps and guide books to have strong familiarity with them.
Maintain database of all services which guests might need including, but not limited to, translation assistance, babysitters, religious services, tailors, retail stores, museums, attractions, theatres, restaurants, shopping, tours.
Be familiar with preferred service vendors of Fifteen Beacon and utilize them first. Only use secondary vendors when preferred vendor is unable to provide appropriate service. Coordinate limousine service and rental cars for guests.
Coordinate selection and purchase of flower arrangements for guests.
Handle all outgoing mail, courier and delivery packages daily.
Coordinate activities of drivers, bellmen and doormen informing them of special guests and group arrivals at beginning of each shift.
Ensure that luggage delivery, retrieval and storage is handled expediently and securely.
Ensure that drivers, bellmen and doormen maintain standards of service, performance and appearance at all times.
Handle all requests of hotel managers as needed
Complete incident reports as needed and distribute accordingly
Inform managers of all exceptional actions of guest service by fellow employees.
Responsible for maintaining the cleanliness of the hotel lobby as well as the safety and security of hotel guests/employees.

Abilities:

Communicate in English in a clear, concise, grammatically correct, pleasant and sincere manner.
Effectively deal with internal and external customers who will require the highest level of customer service with patience and tact.
Understand and practice the policies of Fifteen Beacon.
Handle multiple tasks with poise, accuracy and timeliness.
Use good judgment at all times.
Carry out all requests correctly, creatively and expediently.
Work independently as well as take ownership on delegated projects.

Skills & Qualifications:

Familiarization with Opera Cloud and ALICE is a plus.
Exceptional detail and time management skills.
Excellent cashier skills.
Excellent oral and written communication skills.

Job Requirements

Minimum of one year hotel operations experience or hotel related experience or service industry is a plus.
Excellent Communication skills: must be able to speak, read, write, and understand the primary language(s) used in the hotel and by guests who frequently visit the hotel.
Physical: requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, visual acuity, hearing, writing, and excellent speaking ability.
Technical: must have strong computer skills. Knowledge of Microsoft Word, Excel, and managing a database is a plus.
Flexible scheduling (Overnight required)

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Food provided
Health insurance
Life insurance
Paid time off
Referral program

Experience:

Hotel : 1 year (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Ability to Commute:

Boston, MA 02108 (Required)

Ability to Relocate:

Boston, MA 02108: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

front end manager jobs in boston ma

Guest Services Supervisor

Front Office Manager

Assistant General Manager (AGM)

FRONT DESK

FRONT DESK

Restaurant Manager - Woburn

Assistant Manager - Front Service

Junior Workplace Experience Manager

Emerging Store Manager

Customer Experience Guide - Seasonal

Member Services Representative

Core Crew (Front Desk & Sales) - South End, MA

Customer Service Manager

Floor Manager

Assistant General Manager

PT Sales Associate Cashier

Salon Coordinator

Part-Time Cashier/Bagger - Front End

Front Of House Operations Manager

Shop Manager, Emporio Armani BLM

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