Top 2667 Guest experience manager Jobs in Boston Ma

Senior Director of Premium Services - Fenway Park
Aramark —Boston, MA
- $140,000 - $145,000 a year
- 5 years
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
Event Manager - Boston University - GSU Catering
Aramark —Boston, MA
- $31.68 - $33.00 an hour
- Basic math
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Front Office Manager - AC Hotel Medford
Colwen Management Inc —Medford, MA
- $60,000 - $65,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
10d
Guest Experience Manager - Full Time Front Desk
Club Quarters —Boston, MA
- $27 - $31 an hour
- Overnight shift
- Mid-level
- Hotel
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
11d
Guest Experience Manager
Emerson College —Boston, MA
- $66,270 - $81,200 a year
- Weekends as needed
- Hybrid work
- CPR Certification
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Guest Experience Manager
Earls Prudential Center Boston —Boston, MA
- $50,000 - $90,000 a year
- Full-time
- Mid-level
- Databases
- 1 year
- Health insurance
- Employee discount
Guest Service Agent
Boston Harbor Hotel —Boston, MA
- $30.74 - $31.74 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
10d
Reservations Manager
Four Seasons —Boston, MA
- $85,763 - $94,786 a year
- Weekends as needed
- English
- 3 years
- US work authorization
- Health insurance
- Dental insurance
Front Desk Manager
Hilton Boston Back Bay —Boston, MA
- $70,000 a year
- Full-time
- Mid-level
- Windows
- Hotel
Guest Services Manager
Moxy Boston Downtown —Boston, MA
- $70,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
The Newbury Boston —Boston, MA
- $75,000 - $80,000 a year
- Full-time
- Word processing
- Mid-level
- Windows
General Manager
Strider Hotel —Boston, MA
- $190,000 - $200,000 a year
- Full-time
- Hotel
- Mentoring
- Front desk
- Wellness program
- Commuter assistance
General Manager, Residence Inn by Marriott Boston Cambridge
Marriott International, Inc —Cambridge, MA
- $161,000 - $210,000 a year
- Full-time
- Inventory management
- Research
- Residential
10d
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
General Manager
Hersha Hospitality Management, LP —Brighton, MA
- $190,000 - $200,000 a year
- Hotel
- Mentoring
- Front desk
- Wellness program
- Commuter assistance
Front Office Manager
Millennium Hotels and Resorts —Boston, MA
- Up to $70,000 a year
- Weekends as needed
- Hotel
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Front Desk Manager
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $80,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
General Manager - Citizen's House of Blues
Live Nation —Boston, MA
- $100,000 - $126,000 a year
- Full-time
- 5 years
- Merchandising
- Analysis skills
- Health savings account
- Paid holidays
Coming in 60 days to your area in Atlanta, GA! Workplace Ambassador
Pyramid Hotel Group —Boston, MA
- $28 an hour
- Full-time
- Office
- Hotel
- High school diploma or GED
9d

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Senior Director of Premium Services - Fenway Park

Aramark -
Boston, MA

Apply Now

Job Details

$140,000 - $145,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance

Qualifications

Managing hospitality teams
Managing catering events
Hospitality industry experience
Sales leadership

Full Job Description

Job Description

Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve as Senior Director of Premium Services - Fenway Park. This role will provide strategic leadership and operational oversight for premium hospitality experiences across suites, clubs, restaurants, and catering operations throughout the New England District.

The Senior Director will partner closely with operations, culinary, and client leadership teams to elevate service standards, drive revenue growth, and ensure exceptional guest experiences. The ideal candidate combines deep expertise in premium hospitality operations with strong business acumen, successfully balancing operational excellence, client relationships, and premium experiences.

Compensation Data

COMPENSATION: The Salaried rate for this position is $140,000.00 to $145,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

PREMIUM OPERATIONS LEADERSHIP

Provide strategic oversight and support for premium services operations and including suites, clubs, restaurants, and catering sales and operations.
Ensure consistent execution of premium hospitality.
Develop and implement operational best practices that enhance guest satisfaction, efficiency, and profitability.
Conduct operational reviews to identify opportunities for continuous improvement.
Lead service excellence initiatives that elevate the overall premium guest experience.
Collaborate with culinary and operations teams to create integrated premium hospitality experiences.
Establish performance metrics and reporting standards to measure operational success and guest satisfaction.

TRAINING & TEAM DEVELOPMENT

Develop and implement training programs focused on premium service delivery, leadership development, and operational excellence.
Coach and mentor premium operations leaders, catering managers, and sales professionals.
Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement.

CLIENT & STAKEHOLDER RELATIONSHIPS

Serve as a trusted partner to senior leadership, clients, and key stakeholders.
Support the retention and growth of client relationships through operational excellence and proactive partnership.

LEADERSHIP & BUSINESS ACUMEN

Strategic thinker with the ability to influence business decisions and outcomes.
Strong financial acumen, including budgeting, forecasting, labor management, and revenue optimization.
Experience driving operational improvements and implementing best practices.
Excellent communication, presentation, and relationship management skills.

PERSONAL ATTRIBUTES

Passionate about hospitality, guest experience, and operational excellence.
Collaborative leader who inspires and develops teams.
Results oriented with strong attention to detail and accountability.
Adaptable and capable of balancing strategic priorities with operational execution.
Professional presence with the ability to engage effectively with clients, partners, and senior leadership.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Minimum of 5+ years of progressive leadership experience in premium hospitality, restaurants, catering, food and beverage operations, or related hospitality environments.
Demonstrated success leading premium dining, catering operations and sales, and guest experience operations.
Experience supporting both operational execution and revenue generating sales functions.
Strong understanding of hospitality service standards, event execution, and premium guest engagement.
Bachelor's degree in Hospitality Management, Business Administration, or related field.
Experience within sports, entertainment, convention center, hotel, or hospitality environments.
Background in premium dining, catering sales, and event management.
Experience supporting premium hospitality concepts, luxury experiences, or high-profile events.
Experience working in a union environment.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Apply Now

Refine Your Search

guest experience manager jobs in boston ma

Senior Director of Premium Services - Fenway Park

Event Manager - Boston University - GSU Catering

Front Office Manager - AC Hotel Medford

Guest Experience Manager - Full Time Front Desk

Guest Experience Manager

Guest Experience Manager

Guest Service Agent

Reservations Manager

Front Desk Manager

Guest Services Manager

Front Office Manager

General Manager

General Manager, Residence Inn by Marriott Boston Cambridge

Guest Services Supv

Front Desk Agent

General Manager

Front Office Manager

Front Desk Manager

General Manager - Citizen's House of Blues

Coming in 60 days to your area in Atlanta, GA! Workplace Ambassador

I want to receive the latest job alert for guest experience manager in boston ma

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