Top 212 Head of customer experience Jobs in Boston Ma

Chief of Staff
InvoiceCloud —Boston, MA
- $220,000 - $290,000 a year
- Analysis skills
- Bachelor's degree
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
7d
Head of Employee Communications, Engagement, Diversity & Inclusion and Change
Merck KGaA —Burlington, MA
- $180,400 - $270,600 a year
- 11+ years
- English
- Master's degree
- Health insurance
- Paid time off
2d
26-27 - Head Clerk 2
Somerville Public Schools —Somerville, MA
- $72,122 - $79,206 a year
- Full-time
- 5 years
- Office
- Microsoft Office
13d
Chief of Staff to the CEO
TetraScience —Boston, MA
- $185,000 - $250,000 a year
- Full-time
- Doctor of Philosophy
- Travel
- Senior level
- Disability insurance
- 401(k)
Quick Apply
Head of Customer Experience
Tutor Intelligence —Watertown, MA
- $125,000 - $180,000 a year
- Full-time
- Senior level
Quick Apply
Head of Marketing, C-Suite & Strategic Customers
Schneider Electric —Boston, MA
- Online Application
- English
- Senior level
- Leadership
- Dental insurance
- Military leave
6d
HEAD OF CIRCULATION
Town of Arlington —Arlington, MA
- $67,646 - $88,385 a year
- Part-time
- Google Workspace
- Computer literacy
- 3 years
US REFS Cluster/Site Head
Novartis —Cambridge, MA
- $168,000 - $312,000 a year
- Full-time
- Mentoring
- Contracts
- Senior level
- Disability insurance
- Health insurance
Head of Commercial Strategy & Projects, Point of Care (Remote)
Siemens Healthineers —Walpole, MA
- $177,300 - $243,782 a year
- Full-time
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Head of Performance Partnerships
HubSpot —Boston, MA
- $163,500 - $261,600 a year
- Remote
- 7 years
- English
- Analysis skills
Quick Apply
6d
Head Chef / Kitchen Manager — Established Restaurant & Sports Bar
Greater Boston Restaurant —Newton Centre, MA
- $60,000 - $90,000 a year
- Weekends as needed
- ServSafe
- In-person
- Senior level
- Paid time off
- Food provided
Quick Apply
9d
Chief RF Engineer, Space Radar
Skillcloud HCM —Boston, MA
- $180,000 - $200,000 a year
- Full-time
- Mentoring
- Budgeting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
10d
Head Fleet Mechanic
Maverick Construction Corporation —Hyde Park, MA
- $40 - $55 an hour
- Full-time
- ASE Certification
- Background check
- 5 years
- Disability insurance
- Health insurance
Quick Apply
7d
Head Chef
Olde Hitching Post —Hanson, MA
- $75,000 - $95,000 a year
- Full-time
- Customer service
- Supervising experience
- Mentoring
Quick Apply
7d
Chief Operating Officer (COO) - Insurance Industry
Confidential —Boston, MA
- From $175,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Relocation assistance
Quick Apply
3d
Chief Engineer - Boston, Ma
UG2 LLC —Boston, MA
- $62 an hour
- 5 years
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
Head Chef
Confidential —Whitman, MA
- $52,669.25 - $100,000.00 a year
- Full-time
- Customer service
- Supervising experience
- Senior level
- Paid training
- Food provided
Quick Apply
5d
Chief Engineer - Boston, Ma
UG2 LLC —Boston, MA
- $58 - $62 an hour
- 5 years
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
5d
Chief Architect, Retail
Bain & Co. —Boston, MA
- $195,500 - $239,500 a year
- Full-time
- Azure
- Inventory management
- 11+ years
- Wellness program
- Paid holidays
Quick Apply
Chief Engineer - Cambridge, MA (1st shift - Local 877 union)
UG2 LLC —Cambridge, MA
- $74.16 an hour
- 5 years
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply

I want to receive the latest job alert for head of customer experience in boston ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Chief of Staff

InvoiceCloud -
Boston, MA

Quick Apply

Job Details

$220,000 - $290,000 a year
7 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Customer relationship building
Key Performance Indicators
Bachelor's degree
Organizational integration coordination
Task prioritization
Data interpretation
Project budget management
Project execution
Post-merger integration
Financial acumen
Cross-functional communication

Full Job Description

About InvoiceCloud:

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.

Job Details:

We are seeking a highly strategic and execution-focused Chief of Staff to support the Executive Leadership Team. This role serves as a trusted advisor and strategic partner to executive leadership, leading enterprise initiatives that improve organizational performance, accelerate growth, and strengthen operational excellence.

The successful candidate will drive complex cross-functional programs, influence executive decision-making, coordinate strategic priorities across the organization, and ensure timely execution of initiatives that advance company objectives.

Success Profile:

This role is anchored in our company's leadership competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.

Strategic

Lead enterprise-wide, cross-functional strategic initiatives that improve organizational performance, accelerate revenue growth, and increase operational efficiency.
Partner with the CEO, CFO, and Executive Leadership Team to execute strategic priorities, including post-merger integration activities, executive planning, and organizational initiatives.
Coordinate implementation of company and Vista Equity Partners best practices across business functions to strengthen operational maturity.
Evaluate and responsibly leverage AI and automation technologies to improve strategic planning, executive decision support, program execution, and operational efficiency while maintaining appropriate governance and business oversight.

Results-Driven

Lead the successful execution of multiple high-impact strategic initiatives simultaneously while balancing competing priorities and organizational demands.
Establish, monitor, and communicate key performance indicators that measure execution progress and business outcomes.
Proactively identify execution risks, develop mitigation strategies, and drive timely resolution of issues impacting organizational objectives.

Collaboration

Partner across executive leadership and functional organizations to coordinate strategic initiatives, align priorities, and drive enterprise execution.
Represent executive leadership with strategic customers, external stakeholders, and key business partners to resolve complex business issues and strengthen organizational relationships.
Serve as the primary company liaison for Vista Equity Partners and Vista's Value Creation Team regarding strategic initiatives.
Partner with executive leadership to coordinate enterprise planning activities, including leadership offsites, Board preparation, and strategic operating rhythms.

Communicates Effectively

Communicate complex business information, strategic recommendations, and initiative progress clearly to executive leadership and key stakeholders.
Elevate critical business issues to the CEO with data-driven recommendations and actionable mitigation plans.
Serve as the executive point of contact for sensitive matters including strategic customer escalations, litigation coordination, and executive communications.
Foster transparency, alignment, and accountability through effective executive communication across the organization.

Requirements

Bachelor's degree required; MBA strongly preferred.
9–12 years of operations experience with multiple assignments involving mergers and acquisitions integration.
Consulting and software industry experience strongly preferred.
Demonstrated success implementing business processes and operational metrics that improve organizational performance.
Proven project management experience delivering multiple complex initiatives on time and within budget.
Strong business and financial acumen with exceptional analytical and quantitative skills.
Demonstrated ability to solve complex business problems using data-driven decision making.
Executive presence with exceptional relationship-building and influencing skills.
Outstanding written and verbal communication skills with the ability to communicate effectively across executive and cross-functional stakeholders.
Demonstrated success operating in fast-paced, dynamic, and ambiguous business environments.
Ability to collaborate effectively with geographically distributed teams.
Strong organizational agility with the ability to manage multiple priorities while maintaining attention to detail.

Benefits:

Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & backup care
Tuition reimbursement
Employee Resource Groups (ERGs)

InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.

If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].

Click here to review InvoiceCloud's Job Applicant Privacy Policy.

For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.

Quick Apply

Refine Your Search

head of customer experience jobs in boston ma

Chief of Staff

Head of Employee Communications, Engagement, Diversity & Inclusion and Change

26-27 - Head Clerk 2

Chief of Staff to the CEO

Head of Customer Experience

Head of Marketing, C-Suite & Strategic Customers

HEAD OF CIRCULATION

US REFS Cluster/Site Head

Head of Commercial Strategy & Projects, Point of Care (Remote)

Head of Performance Partnerships

Head Chef / Kitchen Manager — Established Restaurant & Sports Bar

Chief RF Engineer, Space Radar

Head Fleet Mechanic

Head Chef

Chief Operating Officer (COO) - Insurance Industry

Chief Engineer - Boston, Ma

Head Chef

Chief Engineer - Boston, Ma

Chief Architect, Retail

Chief Engineer - Cambridge, MA (1st shift - Local 877 union)

I want to receive the latest job alert for head of customer experience in boston ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected