Top 307 Insurance claims manager Jobs in Boston Ma

Customer Success Manager - P&C Claims
Shift Technology —Boston, MA
- $120,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
- Internship
- Paid holidays
- Paid time off
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Property & Casualty Insurance Claims Operations Consultant, Manager
PRICE WATERHOUSE COOPERS —Boston, MA
- $99,000 - $232,000 a year
- Mid-level
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
Claims Manager I, Miscellaneous Medical Facilities Professional Liability
Liberty Mutual —Boston, MA
- $120,000 - $225,000 a year
- Urgently hiring
- Remote
- Office
- Bachelor's degree
- Organizational skills
Account Manager
Alliant Insurance Services —Boston, MA
- $110,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Bachelor's degree
- Mentoring
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4d
Manager, Network Management - Cigna Healthcare - Hybrid (Newton, MA)
The Cigna Group —Newton, MA
- $92,000 - $153,300 a year
- Online Application
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid holidays
- Health insurance
Assistant Manager
Rocky's Ace Hardware —Middleton, MA
- $19 - $23 an hour
- Full-time
- Merchandising
- Mid-level
- Retail management
Account Manager - Personal Lines Insurance
Vaco by Highspring —Lawrence, MA
- $62,000 - $70,000 a year
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
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14d
Assistant Manager - Final Mile Delivery
Pillar Logistics —Westwood, MA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
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Assistant Manager - Pembroke
Rocky's Ace Hardware —Pembroke, MA
- $20 - $24 an hour
- Full-time
- Merchandising
- Mid-level
- Retail management
7d
Assistant Manager
Rocky's Ace Hardware —Canton, MA
- $20 - $24 an hour
- Full-time
- Merchandising
- Mid-level
- Retail management
Roving Property Manager
Beacon Communities LLC —Boston, MA
- $100,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
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Personal Lines Account Manager-HYBRID (40440)
IOS Staffing Services —Middleton, MA
- $60,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Referral program
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RCM Systems Support Manager - Accounting
Bay Cove Human Services —Boston, MA
- $90,000 - $95,000 a year
- Full-time
- 5 years
- HIPAA
- US work authorization
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10d
Project Manager
Delphi Construction, Inc. —Waltham, MA
- $100,000 - $150,000 a year
- Full-time
- Construction site
- 5 years
- Residential
- Health savings account
- Health insurance
Quick Apply
10d
Business Manager
Blue Hills Ski Area —Canton, MA
- $28 - $35 an hour
- Part-time
- Mid-level
- Office
- 3 years
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Quality Manager
Connexion Systems and Engineering, Inc. —Lawrence, MA
- $85,000 - $115,000 a year
- Full-time
- 5 years
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Dental Office Manager
Longwood Dental Group —Newton Center, MA
- Full-time
- Dental office
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
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7d
Project Manager
Dane Street, LLC —Boston, MA
- Remote
- Mid-level
- Bachelor's degree
- Children
- Disability insurance
- Health insurance
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Compliance Program Manager (Operations and Investigations)
Philips —Cambridge, MA
- $125,000 - $198,000 a year
- Full-time
- Microsoft Access
- 5 years
- Office
- Health savings account
- Employee stock purchase plan
11d
Sr. Customer Success Manager
Hi Marley —Boston, MA
- $85,000 - $157,000 a year
- Hybrid work
- 5 years
- Office
- Travel
- Paid parental leave
- Disability insurance
Quick Apply

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Customer Success Manager - P&C Claims

Shift Technology -
Boston, MA

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Job Details

Permanent | Full-time | Internship
$120,000 - $140,000 a year

Benefits

Paid holidays
Paid time off

Qualifications

Customer communication
Team leadership
Leading team collaboration initiatives
Presentation creation
Managing projects

Full Job Description

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Learn more at www.shift-technology.com

YOUR ROLE

Customer Success teams are absolutely key to Shift's future success as they engage our clients to drive adoption and demonstrate ongoing value.
This critical function is responsible for onboarding new clients by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of our solutions, establishing success criteria, driving ongoing adoption, and managing renewals.
You will work with the rest of the Shift organization to uncover new ways to integrate Shift solutions into client processes and to help improve our products.
As a Customer Success Manager, you will be responsible for working closely with various internal and external teams. You will focus on helping our clients' Anti-Fraud, Claims and Underwriting departments with advice and guidance, and on ensuring our solutions are successfully implemented to deliver value.

YOUR RESPONSIBILITIES

Lead and coordinate successful rollouts of Shift solutions, including preparing and sharing launch materials, creating or adapting workflows, generating rollout ideas, training end users, and attending launch events (virtual or in person)
Coordinate resources across Shift (subject-matter experts, technical support, engineering, etc.) to resolve client issues and meet delivery commitments
Assess clients' Anti-Fraud, Claims and Underwriting management strategies and recommend ways Shift products can improve outcomes through increased adoption or configuration changes
Provide performance updates to project teams and executive-level client leaders (regular business reviews or summaries) focused on adoption trends, business impact, risk areas, and next steps for deeper engagement
Drive client retention and growth by proactively understanding client goals, measuring success, and recommending solutions that increase value and renewals
Act as the voice of the customer by collecting feedback on the customer experience, and product functionality, and communicating prioritized insights to Shift leadership teams
Identify and cultivate client advocacy opportunities (testimonials, case studies, references, speaking opportunities) and manage the process to secure them

YOU'VE GOT WHAT IT TAKES IF YOU HAVE

Minimum 4 years of experience in insurance fraud detection and at least 2 years of experience leading teams or projects/initiatives.
Demonstrated experience leading client meetings with participants ranging from front-line staff to Vice Presidents or other senior leaders
Experience demoing solutions, collaborating with external partners, contributing ideas to improve existing products, and proposing new solution concepts; familiarity with current P&C insurance trends
Excellent oral, written, and non-verbal communication skills; ability to simplify complex topics, tailor messages to different audiences, and deliver memorable presentations using storytelling
Practical experience managing projects end-to-end (planning, coordinating resources, tracking progress, and delivering outcomes)
Ability to analyze raw data and KPIs to extract actionable insights and inform decisions

PREFERRED EXPERIENCES AND SKILLS

Experience creating or modifying operational workflows to improve efficiency or outcomes
Ability to build strong client relationships and act as a trusted advisor to influence strategy and adoption
Prior experience in the insurance industry (P&C or relevant lines)
At least 3 years of proven experience managing accounts at a SaaS company
Experience leading end-to-end software implementations in a SaaS environment (requirements, configuration, testing, training, go-live, and post-launch support)
Demonstrated ability to manage several client accounts at once, prioritizing workload and delivering consistently across them
Experience partnering closely with Delivery teams and Data Science—coordinating deliverables and driving outcomes jointly

#LI-MG1

#LI-REMOTE

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:

Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.

AI tools are used to help review applications for this role. Read our AI in Recruitment Notice for what the AI considers, how to request a human review, and our most recent bias audit.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

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Refine Your Search

insurance claims manager jobs in boston ma

Customer Success Manager - P&C Claims

Property & Casualty Insurance Claims Operations Consultant, Manager

Claims Manager I, Miscellaneous Medical Facilities Professional Liability

Account Manager

Manager, Network Management - Cigna Healthcare - Hybrid (Newton, MA)

Assistant Manager

Account Manager - Personal Lines Insurance

Assistant Manager - Final Mile Delivery

Assistant Manager - Pembroke

Assistant Manager

Roving Property Manager

Personal Lines Account Manager-HYBRID (40440)

RCM Systems Support Manager - Accounting

Project Manager

Business Manager

Quality Manager

Dental Office Manager

Project Manager

Compliance Program Manager (Operations and Investigations)

Sr. Customer Success Manager

I want to receive the latest job alert for insurance claims manager in boston ma

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