Top 78 It msp Jobs in Boston Ma

IT Solutions Engineer for MSP
Veritas IT Solutions —Needham Heights, MA
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Windows
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
Revolution Space —Boston, MA
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
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Jr. Systems Engineer
Atlas Technica —Boston, MA
- Full-time
- Hybrid work
- Google Workspace
- Office
- Windows
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Manager of IT Service Desk
Great Gray —Boston, MA
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Office
- Continuous improvement
- Travel
- Disability insurance
- Health insurance
Systems Engineer- Client Services (On-Site)
ECI —Boston, MA
- Up to $85,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- 401(k)
- Paid time off
4d
Desktop Support Engineer
Tabush Group —Quincy, MA
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- English
- Mid-level
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Senior Network Engineer
ArcLight Information Technology —Newton, MA
- $100,000 - $120,000 a year
- Overtime
- Background check
- Customer service
- 5 years
- Travel reimbursement
- Disability insurance
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Director of Technology Strategy & Operations
Jewish Family & Children's Service, Greater Boston —Waltham, MA
- $145,000 - $170,000 a year
- Full-time
- System design
- Office
- Organizational skills
- Health insurance
- Dental insurance
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5d
SENIOR BUSINESS DEVELOPMENT MANAGER
Tech Advisors Inc —Boston, MA
- $65,000 - $70,000 a year
- Online Application
- Hybrid work
- Business development
- Senior level
- Paid training
- Mileage reimbursement
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Senior Account Manager
Tech Advisors Inc —Medfield, MA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
5d
IT Manager
Demiurge Studios —Boston, MA
- $89,000 - $110,000 a year
- Full-time
- Google Workspace
- Windows
- Senior level
Associate Director, G&A Business Systems Analyst, IT
Agios Pharmaceuticals —Cambridge, MA
- $153,541 - $230,312 a year
- Remote
- Oracle
- Computer Science
- Bachelor of Science
- Health insurance
Associate Director, IT Service Management
Dana-Farber Cancer Institute —Boston, MA
- $161,600 - $180,100 a year
- Full-time
- Computer Science
- 5 years
- DevOps
Director of IT
Volunteers of America of Massachusetts —Jamaica Plain, MA
- $150,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- 403(b) matching
- Paid holidays
Quick Apply
IT Manager – Enterprise Technology
Aqueduct Technologies —Canton, MA
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Azure
4d
Account Executive
Motion Recruitment —Boston, MA
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Paid parental leave
- Disability insurance
9d
Senior Business Analyst, Discovery IT
Wave Life Sciences —Cambridge, MA
- $127,000 - $172,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Employee stock purchase plan
- Disability insurance
Strategic IT Consultant
Focus Technology Solutions Inc —Boston, MA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Project Engineer
Coretelligent —Boston, MA
- $100,000 - $130,000 a year
- Weekends as needed
- Remote
- 5 years
- System design
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Enterprise Strategic IT Consultant
Focus Technology Solutions Inc —Boston, MA
- $110,000 - $150,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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it msp jobs near boston ma

IT Solutions Engineer for MSP

Veritas IT Solutions
Needham Heights, MA

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

ConnectWise
Customer communication
Teamwork
Customer service
Team leadership
Attention to detail
Time management

Full Job Description

Company Overview

Veritaz IT Solutions is a successful MSP company with a consistent history of growth. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments. If you are seeking an opportunity to join a winning team, work with the latest technologies and develop your career, then Veritaz IT Solutions is the place for you.

Job Summary

The IT Solutions Engineer at Veritaz IT Solutions is an integral support system to multiple departments, responsible for identifying and engineering projects, executing profitable projects, and supporting the service department as the SME on key skills. This role ensures that clients’ needs are met with a high level of customer service, technical knowledge, and service delivery. By delivering timely scopes of work and projects, the IT Solutions Engineer aids in strategic technical support while also providing direct collaboration with the entire sales team, aligning field execution with customer expectations and business growth initiatives. This role is critical in maintaining operational efficiency and client satisfaction by ensuring service delivery is consistent, well-documented, and timely. The ideal candidate will have strong communication skills, a detail-oriented mindset, and a Tier 3 technical ability to assist with troubleshooting and quality assurance.

Key Responsibilities

Collaborate with the sales team to conduct technical walk-throughs, ensuring accurate discovery and alignment with client needs
Develop comprehensive scopes of work (SOWs) that clearly define deliverables, timelines, and resource requirements
Prepare detailed and accurate quotes for proposed solutions, balancing technical feasibility with budget considerations
Engage directly with clients to assess current infrastructure, define long-term IT roadmaps, and establish strategic budgets
Execute advanced technical work at Tier 2 or higher, including complex troubleshooting, system integrations, and infrastructure deployments
Translate business objectives into scalable technical solutions that align with industry best practices and client goals
Serve as a technical advisor during pre-sales and post-sales engagements, bridging the gap between business strategy and IT execution
Document solution designs, implementation plans, and post-deployment support procedures to ensure operational continuity
Stay current with emerging technologies and industry trends to proactively recommend improvements and innovations
Support internal teams with technical guidance, mentoring junior engineers, and contributing to knowledge-sharing initiatives
Work interdepartmentally to help technically execute and coordinate multi-phase projects in an efficient and profitable manner
Multitask across systems and applications, analyze and resolve various technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices
Review tickets prior to closure to confirm completion, clear documentation, proper client communication, and billing-ready details for the finance team
Maintain accurate records in the PSA system, following internal SOPs and documentation standards
Participate in project billing review with management and billing team
Participate in weekend rotation of off-hours coverage time with team members
Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and projects
Support company and departmental goals set forth by the Manager
Cultivate and maintain strong relationships with clients by managing expectations, addressing concerns, and ensuring that client satisfaction is consistently met by working collaboratively with internal teams to resolve issues swiftly

Required Qualifications

3+ years of experience in an IT Help Desk, Service Desk, or MSP environment.
5+ years of IT experience in a System Engineer role or similar, with the specific goal of completing IT projects.
2+ years of experience writing scopes for IT projects.
Experience working on-site as a leader.
Experience coordinating project work (with vendors, clients, and employees) is a plus.
Familiarity with PSA tools (e.g., ConnectWise, Autotask, Halo PSA).
Strong organizational and time-management skills.
Strong technical troubleshooting knowledge (Tier 3).
Excellent written and verbal communication skills and customer service excellence.

Preferred Qualifications

5+ Years experience working within an MSP or IT service environment.
Knowledge of ticket lifecycle management and SLA-based service delivery.
Relevant certifications.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

What is a Core Value that you hope the Leadership Team within the next company that you work for embodies? And, what is an example of how you have embodied this in your own life?
What do you enjoy most about working within an MSP environment? And, how many years of experience do you have working at an MSP?

Ability to Commute:

Needham Heights, MA 02494 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it msp jobs in boston ma

IT Solutions Engineer for MSP

IT Support Analyst

Jr. Systems Engineer

Manager of IT Service Desk

Systems Engineer- Client Services (On-Site)

Desktop Support Engineer

Senior Network Engineer

Director of Technology Strategy & Operations

SENIOR BUSINESS DEVELOPMENT MANAGER

Senior Account Manager

IT Manager

Associate Director, G&A Business Systems Analyst, IT

Associate Director, IT Service Management

Director of IT

IT Manager – Enterprise Technology

Account Executive

Senior Business Analyst, Discovery IT

Strategic IT Consultant

Project Engineer

Enterprise Strategic IT Consultant

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