Top 602 Customer service representative Jobs in Bothell, Wa

Call Center/Communications Representative
Carpenters Services Administrative Corporation —Seattle, WA
- $24.49 - $27.71 an hour
- Overtime
- Spanish
- Customer service
- English
- Commuter assistance
- Health insurance
Quick Apply
Customer Service - Order Desk
ICOM AMERICA INC —Kirkland, WA
- $23 - $30 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Client Representative
Confidential —Seattle, WA
- $950 - $1,350 a week
- Full-time
- Background check
- Sales
- No experience needed
- Professional development assistance
Quick Apply
Inspections Coordinator
Guardian Security Systems —Seattle, WA
- $24 - $26 an hour
- 8 hour shift
- Hybrid work
- Office
- High school diploma or GED
- 1 year
- AD&D insurance
- Paid holidays
Quick Apply
4d
Veterinary Client Service Representative
Clearview Animal Hospital —Snohomish, WA
- $18 - $22 an hour
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Sound Credit Union —Lynnwood, WA
- $21.50 - $26.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Banking
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Member Contact Center Rep I
GESA CREDIT UNION —Lynnwood, WA
- $17.13 - $29.53 an hour
- Full-time
- Remote
- Background check
- Writing skills
- High school diploma or GED
- Commuter assistance
- Paid holidays
12d
Customer Experience Representative
Alpine Specialty Services —Mountlake Terrace, WA
- $27 - $35 an hour
- Online Application
- Administrative experience
- Computer skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
5d
Administrative Assistant - Technology Services Department, Customer Services
Renton School District —Renton, WA
- $33.52 - $36.80 an hour
- Monday to Friday
- Children
- Entry level
- Paid holidays
Customer Service Rep.
Fischer Services —Mountlake Terrace, WA
- $27 - $32 an hour
- Full-time
- Administrative experience
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Member Contact Center Specialist
GESA CREDIT UNION —Lynnwood, WA
- $20.00 - $33.94 an hour
- Full-time
- Background check
- Writing skills
- Mid-level
- Commuter assistance
- Paid holidays
12d
Contact Center Agent I
VERITY CREDIT UNION —Seattle, WA
- $21.30 - $31.06 an hour
- Call employer
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Analyst I
Overlake Medical Center and Clinics —Bellevue, WA
- $24.49 - $39.68 an hour
- Day shift
- High school diploma or GED
- 2 years
- Communication skills
- Tuition reimbursement
- Employee assistance program
7d
Client Relationship Specialist- Seattle-Southlake Union
Charles Schwab —Seattle, WA
- $33.65 - $42.07 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
6d
Client Success Representative (Remote)
Demand.com —Seattle, WA
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
PT Member Contact Center Rep I
GESA CREDIT UNION —Lynnwood, WA
- $17.13 - $29.53 an hour
- Part-time
- Remote
- Background check
- Writing skills
- High school diploma or GED
- Commuter assistance
- Paid holidays
12d
Customer Care Advocate 1
Zenith-American —Bothell, WA
- $29.68 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Representative
University Volkswagen / Audi Seattle —Seattle, WA
- $21.50 - $28.00 an hour
- Urgently hiring
- 18 years or older
- Dealership
- Basic math
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Specialist II
Seattle Housing Authority —Seattle, WA
- $26.33 - $34.86 an hour
- Full-time
- Microsoft Word
- Mid-level
- Office
- Passenger ride along program
- AD&D insurance
CSR
RAYMARK PLUMBING & SEWER —Seattle, WA
- $23 - $26 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Call Center/Communications Representative

Carpenters Services Administrative Corporation
Seattle, WA

Quick Apply

Job Details

Full-time
$24.49 - $27.71 an hour

Benefits

Commuter assistance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Union benefits
Retirement plan

Qualifications

Spanish
Customer service
English
Microsoft Office
High school diploma or GED
Driver's License
Attention to detail
Organizational skills
Multi-line phone systems

Full Job Description

Overview:

We are seeking a Call Center/Communications Representative who is fluent in both Spanish and English. This position requires occasional travel by car or air and may include some evening and weekend work.

This role primarily serves as an in-office Call Center Representative, responding to participant calls, answering questions, and providing benefits information. The position also supports communications efforts by attending local union meetings, picnics, union Zoom calls, and other events to assist union members with benefit-related questions and deliver benefit presentations, as needed.

Under minimum supervision, the Call Center/Communications Representative also performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures.

The Call Center/Communications Representative is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM – 5:00 PM. Schedule may change depending on the department needs. Overtime may be needed periodically with work on evenings or weekends sometimes required.

Key Responsibilities

Develop a sound understanding of Participant’s benefits for the various benefit funds (Health & Welfare, Vacation/Savings, Annuity, and Pension benefits).
Provide excellent customer service to all CSAC stakeholders. Maintain a friendly demeanor and handle participant inquiries in person, telephonically, and by e-mail.
Communicate effectively with participants, staff, local unions, and union business representatives at all times. Utilize de-escalation skills to manage and resolve participant complaints.
Attend and actively participate in local union meetings, picnics, union Zoom calls, and union-sponsored events by answering their benefit questions or by giving benefit presentations, in English and Spanish, as needed.
Identify and escalate priority issues and follow up on participants’ calls where necessary.
Document all call information according to operating procedures.
Complete data entry tasks (eFlows) on a timely basis ensuring quality and quantity are at acceptable levels.
On occasion, assist other departments with special projects as needed, such as open mail, sort, and validate information coming into the department, or assist with auditing scanned documents.
Collaborate with the Communications Manager to ensure consistent messaging and support for union initiatives.
Other duties as assigned.

Qualifications and Skills

Bilingual in English and Spanish is required.
1-3 years related customer service experience, with knowledge of excellent service principles and practices. Knowledge of working in a call center or participant service environment is highly preferred.
Ability to work independently and represent the organization at union functions professionally, in appearance and demeanor.
Valid driver’s license and ability to travel to remote sites.
Working knowledge in Microsoft applications, including proficiency with 10-key by touch.
Knowledge of operating “8x8” telephone system is preferred but not required.
Exceptional communication and relationship-building skills, including professional telephone etiquette and the ability to engage and support union members through clear, effective written and verbal.
Excellent organizational and detail-oriented skills with ability to multitask in a diverse work environment serving participants in person or on the phone.
Ability to exercise discretion and confidentiality.
Experience with employee or union benefits desired.
Experience working with union members desired.
High School Diploma.

NOTE:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability, or any other classification protected by law.

Job Type: Full-time

Pay: $24.49 - $27.71 per hour

Benefits:

401(k)
Commuter assistance
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Customer service: 3 years (Preferred)

Language:

Spanish (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

Seattle, WA 98121 (Preferred)

Willingness to travel:

25% (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in bothell, wa

Call Center/Communications Representative

Customer Service - Order Desk

Client Representative

Inspections Coordinator

Veterinary Client Service Representative

Call Center Representative

Member Contact Center Rep I

Customer Experience Representative

Administrative Assistant - Technology Services Department, Customer Services

Customer Service Rep.

Member Contact Center Specialist

Contact Center Agent I

Customer Service Analyst I

Client Relationship Specialist- Seattle-Southlake Union

Client Success Representative (Remote)

PT Member Contact Center Rep I

Customer Care Advocate 1

Customer Service Representative

Customer Service Specialist II

CSR

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