Top 42 it operations manager Jobs in bothell, wa

IT Service Operations Manager
Community Transit —Everett, WA
- $123,344 - $185,016 a year
- On call
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
8d
Featuring Operations Manager
Electronic Arts —Kirkland, WA
- $92,900 - $157,400 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
8d
IT Operations Manager
Alderwood Water & Wastewater District —Lynnwood, WA
- $134,992 - $180,897 a year
- Online Application
- Computer Science
- 5 years
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
IT Operations Manager - (Hybrid - Seattle, WA)
Nordstrom —Seattle, WA
- $121,000 - $199,000 a year
- Computer science
- Azure
- Computer Science
- Store discount
- Disability insurance
IT Operations Manager
3MD Inc. —Redmond, WA
- $115,000 - $130,000 a year
- 5 years
- Office
- AWS
- Paid holidays
- Disability insurance
Quick Apply
Information Technology Manager – Operations & Networking
The City of Everett —Everett, WA
- $11,673 - $15,180 a month
- Online Application
- Azure
- Computer Science
- System design
- Health insurance
- Dental insurance
Featuring Operations Manager
Electronic Arts (EA) —Kirkland, WA
- $92,900 - $157,400 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
7d
Senior Technology Manager - Program & Operations, Checkout Services
Lululemon —Seattle, WA
- $179,800 - $236,000 a year
- Full-time
- Office
- Analysis skills
- Presentation skills
- Health insurance
- Dental insurance
2d
Mission Operations Manager, C2
Anduril Industries —Seattle, WA
- $146,000 - $194,000 a year
- Email
- Up to 50% travel
- Military
- Team management
Quick Apply
Technical Program Manager III, Engineering Operations, Core
Google —Kirkland, WA
- $163,000 - $237,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Manager, Business Technology Operations - Enterprise Data & AI
Lululemon —Seattle, WA
- $144,100 - $189,100 a year
- Full-time
- 7 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
Senior Technical Product Manager, Fleet Operations
Nscale —Seattle, WA
- $200,000 - $280,000 a year
- On call
- Remote
- Computer Science
- 5 years
- Product management
Quick Apply
Business Systems Manager (Operations)
Centerline Logistics Corporation —Seattle, WA
- $105,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- AD&D insurance
- Paid holidays
10d
Information Technology Manager – Operations & Networking
City of Everett —Everett, WA
- $11,673 - $15,180 a month
- Online Application
- Computer science
- Azure
- Oracle
- Health insurance
- Dental insurance
Senior Product Manager, AI Driven Operations
Google —Seattle, WA
- $192,000 - $279,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Sr Staff Product Operations Manager
Databricks —Bellevue, WA
- $179,700 - $247,050 a year
- Computer Science
- SQL
- Senior level
7d
Innovation Core Operations and Portfolio Manager
University of Washington —Seattle, WA
- $126,636 - $153,492 a year
- Full-time
- Microsoft Excel
- 3 years
- Master's degree
Operations Manager, Leo Network Operations Center
Amazon Kuiper Manufacturing Enterprises LLC —Redmond, WA
- $142,800 - $193,200 a year
- Overnight shift
- Computer Science
- Continuous improvement
- Travel
- AD&D insurance
- Health insurance
Senior Technical Product Program Manager, Global Supply Chain Operations, AWS
Amazon Data Services, Inc. —Bellevue, WA
- $148,700 - $201,200 a year
- Full-time
- ERP systems
- 3 years
- Master's degree
- AD&D insurance
- Health insurance
3d
Sr. Technical Program Manager , Central Operations
Amazon Data Services, Inc. —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 5 years
- Product management
- Budgeting
- AD&D insurance
- Health insurance

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IT Service Operations Manager

Community Transit -
Everett, WA

Apply Now

Job Details

$123,344 - $185,016 a year
8 days ago

Benefits

Paid holidays
Disability insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Paid sick time

Qualifications

Managing technical support teams
Customer communication
Staff supervision
Team supervision
Project management in technology
Managing teams in a customer support role
IT asset management
Employee relationship building
Research
Inclusive leadership practices
Team development
Production systems
Cloud service support
Vendor relationship management
Contracts
Leading team collaboration initiatives
Vendor contract management
Managing projects
Problem management
Process improvement planning
Project contract management
Supplier relationship management (SRM)
SaaS
Team motivation (leadership skill)
Project stakeholder communication
IT department experience
Team building
Managing tech infrastructure teams
IT risk management

Full Job Description

Overview

Community Transit is seeking an experienced and people-focused IT Service Operations Manager to lead a high-performing technology operations team responsible for delivering secure, reliable, and customer-focused IT services across the organization. This role combines operational leadership, team development, service management, and strategic technology oversight to ensure the effective delivery of critical IT services that support business operations.

The IT Service Operations Manager will oversee daily IT service delivery, lead and mentor technical staff, manage escalations and critical incidents, support process improvements, coordinate vendors and projects, and help ensure compliance with organizational standards and policies. This position plays a key leadership role in maintaining operational excellence while driving continuous improvement across technology services.

The team managed by this position supports a broad range of enterprise technologies and IT functions, including end user support, unified communications, mobile device management, endpoint management, virtual desktop infrastructure (VDI) and Microsoft 365 services administration and support.

Essential Duties

Key Responsibilities:

Lead, mentor, coach, and support direct reports through regular one-on-one meetings, performance feedback, goal setting, and professional development planning
Manage daily IT service operations and ensure high levels of customer support and service delivery
Oversee and help resolve complex escalations, recurring technical issues, and service disruptions
Lead the establishment, implementation, and maintenance of technology standards, ensuring endpoint devices and software solutions remain current and compliant with agency standards for security and change management
Provide management oversight for technology projects, including requirements definition, stakeholder coordination, and ensuring roles and responsibilities are clearly communicated
Manage staff responsible for providing 24x7x365 operational support for critical IT services through an on-call rotation
Participate in critical incident response and outage management activities, including customer communications, service restoration coordination, and post-incident resolution efforts
Build and maintain strong working relationships with peer managers, internal stakeholders, and business partners
Review, evaluate, and approve the onboarding of new technologies and solutions
Support operational planning, budgeting activities, vendor coordination, and continuous process improvement initiatives

Requirements

Minimum Qualifications

6 or more years of experience in a related area such as IT service delivery, IT operations, infrastructure, networks, security, or application administration
Demonstrated experience supporting IT service delivery for 24/7 production operations, including IT systems, hosted and SaaS applications, and lifecycle management of assets
3 years of experience managing the work of IT professionals or consultants
Demonstrated experience resolving emergent IT issues and leading communications with designated business units and leadership
5 years of experience in IT project delivery and vendor management

An equivalent combination of education and experience to successfully perform job duties is also accepted.

Knowledge Requirements

Process improvement techniques
Project management methodologies
Risk management methodologies
Vendor and contract management
Change management practices
IT lifecycle management

Skill Requirements

Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect
Supervising staff and leading teams
Managing multiple tasks simultaneously and effectively
Effective oral, written, and computer-based communication
Technical problem-solving practices
Understanding of business roles, processes, planning, and requirements in an organization
Advanced analytical, critical thinking, and problem-solving abilities
Communicating complex technical information in understandable terms through verbal, written, and visual communication, including public speaking
Adapting communication style to various audiences
Engaging with stakeholders and effectively communicating changes that may not be aligned with original expectations
Active listening
Working effectively under pressure, meeting deadlines, and adjusting to changing and competing priorities
Identifying opportunities for creative problem solving within the parameters of good business practice
Researching strategic issues, technology, and techniques
Performing analysis and assessment and providing recommendations.
Working both independently and as a team member

Preferred Knowledge and Skills

Bachelor’s degree in Computer Science, Business Administration, or a related field
Transit industry experience
2 years of IT Service Management Program experience
ITIL certification

Working Conditions

Hybrid telework opportunities may be available for this position; however, regular onsite presence and flexibility in scheduling are required to meet operational and customer needs.
Work is primarily performed in an office environment and involves regular use of standard office equipment and technology. Employees may occasionally be required to lift or carry supplies and equipment weighing up to 10 pounds.
Some responsibilities may involve field work, which can include exposure to automotive fumes, odors, dust, noisy environments, and varying weather conditions.
This position includes participation in critical incident management activities, which may require occasional after-hours support during major outages, emergencies, or other urgent operational events.

Application and Selection Process

Only on-line applications accepted.
Applicants for this job may be considered for other openings up to six months after the date this position is filled.
Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Apply Now

Refine Your Search

it operations manager jobs in bothell, wa

IT Service Operations Manager

Featuring Operations Manager

IT Operations Manager

IT Operations Manager - (Hybrid - Seattle, WA)

IT Operations Manager

Information Technology Manager – Operations & Networking

Featuring Operations Manager

Senior Technology Manager - Program & Operations, Checkout Services

Mission Operations Manager, C2

Technical Program Manager III, Engineering Operations, Core

Senior Manager, Business Technology Operations - Enterprise Data & AI

Senior Technical Product Manager, Fleet Operations

Business Systems Manager (Operations)

Information Technology Manager – Operations & Networking

Senior Product Manager, AI Driven Operations

Sr Staff Product Operations Manager

Innovation Core Operations and Portfolio Manager

Operations Manager, Leo Network Operations Center

Senior Technical Product Program Manager, Global Supply Chain Operations, AWS

Sr. Technical Program Manager , Central Operations

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