Top 571 Customer service representatives Jobs in Boulder, Co

Service Coordinator
FlackTek Manufacturing Inc —Louisville, CO
- $24 - $30 an hour
- Full-time
- Google Workspace
- Bachelor of Science
- ERP systems
- AD&D insurance
- Employee stock purchase plan
Quick Apply
8d
Commercial Insurance CSR (Cust Servc Rep) /Assistant Account Manager - REMOTE HYBRID
Conexus Insurance Partners —Broomfield, CO
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Background check
- Spanish
- Paid holidays
- Disability insurance
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Arvada, CO
- $18.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
2d
Domestic Operations and Customer Service Agent
Platinum Cargo Logistics —Wheat Ridge, CO
- $55,000 - $75,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Paid holidays
- Health insurance
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Insurance Sales and Customer Service Representative
Farmers Insurance Group District 27 —Lakewood, CO
- $45,000 - $90,000 a year
- Full-time
- Background check
- Sales
- Customer service
- Health insurance
- Paid time off
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Account Management Representative
Better Business Bureau, Great West and Pacific —Denver, CO
- $22.50 - $26.50 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - Parts and Counter Sales
D&W Diesel, Inc —Denver, CO
- $23.00 - $26.50 an hour
- Online Application
- Spanish
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
5d
Onsite Coordinator(Customer Service & Supervisory Experience)
Epic Personnel Partners, LLC —Brighton, CO
- $19 - $22 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
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13d
Client Support Associate
Triple C Solutions —Denver, CO
- $3,856.85 - $4,644.81 a month
- Full-time
- High school diploma or GED
- In-person
- Business
- Employee discount
- Professional development assistance
Quick Apply
3d
Client Manager Associate
Unum Group —Denver, CO
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Loan repayment program
- Disability insurance
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Broomfield, CO
- Full-time
- Inventory management
- Merchandising
- Residential
Pro Customer Service/Sales
The Home Depot —Louisville, CO
- Entry level
- Commercial
Customer Support Associate, Healthcare Navigation
Rightway —Denver, CO
- $19 - $23 an hour
- Computer literacy
- Office
- Continuous improvement
Quick Apply
CSR
Gerber Collision & Glass —Longmont, CO
- $18 - $25 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative
U-Haul —Boulder, CO
- $16.82 - $19.00 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
14d
Customer Service Associate
DriveSafe Driving Schools —Boulder, CO
- $20 - $22 an hour
- Part-time
- Background check
- Spanish
- Sales
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Bowhaus —Boulder, CO
- From $16.82 an hour
- Weekends as needed
- No education required
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Client Relations Coordinator
Boulder Longevity Institute —Boulder, CO
- $19 - $24 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Success Manager - Immuware
Propelus —Boulder, CO
- $80,000 - $100,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Analysis skills
- Health savings account
- Health insurance
2d
Customer Service Lead
Serenity Mental Health Centers —Superior, CO
- $60,000 a year
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply

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Service Coordinator

FlackTek Manufacturing Inc
Louisville, CO

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Job Details

Full-time
$24 - $30 an hour
8 days ago

Benefits

AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

ERP systems
Productivity software
Customer information system software
Technical Proficiency

Full Job Description

Description:

1. POSITION SNAPSHOT

In this role, you will serve as the central communication hub for FlackTek’s Service organization, ensuring customers receive responsive, professional, and proactive support throughout the service lifecycle. You will coordinate service requests, repairs, scheduling, and customer communications while maintaining accurate service records and workflow visibility across departments. By connecting customers, Service Technicians, and internal teams, you will play a critical role in delivering a seamless customer experience and supporting FlackTek’s reputation for legendary service. Success in this role requires exceptional organization, strong communication skills, attention to detail, and a commitment to continuous improvement and the FlackTek Way.

This role reports to the: Service Manager

2. PRIMARY OUTCOMES

Average initial customer response time = 4 business hours
Customer satisfaction score = 4.5/5.0
90% of in-house repair jobs processed within 7 calendar days of receipt
95% of customer updates delivered within committed timelines
Service case backlog maintained within department targets

3. CORE RESPONSIBILITIES

Own customer service requests across phone, email, and internal communication channels.
Respond to customer inquiries with professionalism, urgency, and accuracy.
Maintain complete and accurate Salesforce case documentation.
Route technical issues and escalations to appropriate Service personnel.
Coordinate repair scheduling, evaluations, and customer follow-up activities.
Provide proactive status updates throughout the repair and service process.
Track repair progress, parts availability, and service order completion.
Prepare basic repair quotes and administrative service documentation.
Coordinate shipment timing for incoming and outgoing service equipment.
Support management of customer-owned, demo, and loaner equipment.
Partner with Production, Engineering, Inventory, Logistics, Accounting, and Sales teams.
Maintain service inventory records and departmental administrative processes.
Identify workflow improvements that enhance customer experience and efficiency.
Monitor open cases to ensure timely resolution and follow-through.
Escalate customer concerns when service commitments are at risk.
Support departmental reporting and service performance tracking.

4. MINIMUM QUALIFICATIONS

Education:
- Associate’s or Bachelor’s degree preferred
Experience:
- 2+ years of experience in customer service, service coordination, customer support, repair administration, or related operational roles.
Technical Skills:
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and documentation accuracy
- Proficiency with Microsoft Office or Google Workspace
- Ability to learn technical products, terminology, and service processes
- Experience working within CRM and business software systems

5. PREFERRED QUALIFICATIONS

Preferred Experience:
- Experience supporting industrial equipment, manufacturing, aerospace, laboratory equipment, or technical products
- Experience coordinating repair, maintenance, or field service activities
Preferred Skills:
- Salesforce CRM experience
- MRP/ERP system experience
- Experience interpreting technical documentation and service records

6. SUCCESS COMPETENCIES & FUNDAMENTALS

DELIVER LEGENDARY SERVICE: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
HONOR COMMITMENTS: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
LISTEN TO UNDERSTAND: Give others your undivided attention. Be present and engaged. Minimize distractions and suspend judgment. Be curious to know more rather than jumping to conclusions.
LOOK AHEAD AND ANTICIPATE: Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Work with appropriate lead times. Preventing issues is always better than fixing them.
BE EASY TO WORK WITH: Find ways to make working with you/us easier. Provide simple and complete instructions. When in doubt, do more rather than pushing the work back to them. Streamline our processes. Simplify everything. Be ridiculously helpful.

7. WORK LOCATION, SCHEDULE, & TRAVEL

Role Type: Full Time - Exempt
Location: Onsite, in person in Louisville, CO
Regular Schedule: Monday-Friday, 8am - 5pm
Travel: Up to 10% (domestic)

8. COMPENSATION & BENEFITS

Compensation:
- Annual Base Salary Range: $24 - $30 per hour
Health Benefits:
- Optional health, dental, and vision insurance plus company-paid virtual and in-person primary care via Nice Healthcare
- Short- and long-term disability and accidental death and dismemberment insurance
Company Benefits:
- 401(k) Plan with Employer Match
- Employee Stock Purchase Plan (ESPP) with company discount
- 10 annual company-paid holidays
- 3 weeks of Paid Time Off (PTO) accrued in first year
- Company-sponsored events & outings
- Weekly work-sponsored team lunch stipend
- Optional 9/80 work schedule (eligible after 90-day probationary period)

9. ABOUT FLACKTEK

Headquartered in Louisville, Colorado, FlackTek™ has delivered advanced materials processing solutions since 1996. We specialize in high-speed, bladeless centrifugal mixing technology — providing industry-leading performance across every stage of development, from R&D to full-scale production.

Since 2019, we’ve designed and manufactured our systems and accessories in our state-of-the-art U.S. facility, combining decades of technical expertise with nationally sourced, high-quality components. The result: the most advanced centrifugal mixing systems on the market, capable of processing volumes from grams to over 1,200 kg per hour.

With a growing global partner network, FlackTek supports customers worldwide. What truly sets us apart, however, is our service. From initial demonstrations and model selection to implementation, in-depth training, technical support, and on-site maintenance, our team is committed to your success at every step.

Whether you’re solving complex formulation challenges or scaling production, FlackTek delivers performance and support that goes far Beyond Mixing™.

All employment offers are contingent upon successful completion of FlackTek’s pre-employment screening process, including a background investigation, pre-employment drug screening, and verification of eligibility to work in the United States.

Employment with FlackTek is at-will. No manager, supervisor, or Human Resources representative has the authority to enter into any agreement for employment for a specified period of time or to make any agreement inconsistent with at-will employment.

FlackTek anticipates the application window for this position will close approximately 30 days from the date the notice was posted. However, candidate flow and business needs may require the company to shorten or extend the application window.

FlackTek is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

FlackTek is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process and during employment. If you require a reasonable accommodation to perform the essential functions of this role, please notify the company so that appropriate arrangements can be made.

Requirements:

PI285174469

Quick Apply

Refine Your Search

customer service representatives jobs in boulder, co

Service Coordinator

Commercial Insurance CSR (Cust Servc Rep) /Assistant Account Manager - REMOTE HYBRID

Bilingual Customer Service Specialist (Spanish)

Domestic Operations and Customer Service Agent

Insurance Sales and Customer Service Representative

Account Management Representative

Customer Service Representative - Parts and Counter Sales

Onsite Coordinator(Customer Service & Supervisory Experience)

Client Support Associate

Client Manager Associate

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Pro Customer Service/Sales

Customer Support Associate, Healthcare Navigation

CSR

Customer Service Representative

Customer Service Associate

Customer Service Representative

Client Relations Coordinator

Customer Success Manager - Immuware

Customer Service Lead

I want to receive the latest job alert for customer service representatives in boulder, co

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