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IT support - Boulder Office - Part time Contract

SumUp -
Boulder, CO

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Job Details

Part-time | Contract
$20 - $30 an hour
6 days ago

Qualifications

Laptop (troubleshooting support)
Peripheral setup
Zoom
Incident Escalation
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Decision making
Hardware configuration
Video conferences (communication methods)
Equipment inventory management
Escalation handling
Peripheral hardware support
Entry level
Video conferencing systems operation

Full Job Description

IT Support Technician (Contract) - Boulder

Location: Boulder, USA (office based)

Contract type: Part time contract, 6 months (potential to extend into 2027), approximately 20 hours per week, flexed based on business needs

Pay: $20 - $30 per hour depending on experience

Visa sponsorship: Not available for this role

Take a look inside our Boulder office

Team description

SumUp's Corporate IT team keeps thousands of employees across Europe and the Americas equipped and connected, handling around 1,200 support requests every month alongside daily calls and messages. This role is being created because Boulder has never had a dedicated on site IT presence, so requests, onboarding and equipment handovers have been managed remotely by a small global team spanning across multiple time zones from Germany to California.

What you'll do

Assist in onboarding new SumUppers from equipment setup to access coordination
Provide on-site support for tech issues and questions from the Boulder team primarily as well as our Denver Tech Center and El Paso offices as needed (occasional travel to the DTC)
Check and maintain the office's Zoom rooms so meetings run smoothly
Distribute, track and help manage IT equipment such as laptops and peripherals in Boulder
Keep basic inventory records up to date over time

You'll be great for this role if...

Comfort working hands on with hardware, from setting up laptops to checking meeting room equipment
Strong attention to detail when tracking inventory and following through on equipment handovers (on and off boarding)
Ability to juggle multiple requests at once while staying accurate and professional
Curiosity to learn new systems quickly and adapt to a wide range of devices and user questions
Sound judgement on when to solve something independently and when to escalate it to the wider IT team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

#SumUpUSA

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

Quick Apply

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IT Support Technician (Contract) - Boulder

Team description

What you'll do

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About SumUp

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