Top 4 Service desk technician Jobs in Bowling Green, Ky

Help Desk Technician
Innovative Solutions Through Technology, Inc —Bowling Green, KY
- Multiple hires
- Research
- Mid-level
- Office
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IT Technician
Houchens Insurance Group INC. —Bowling Green, KY
Monitoring Zendesk helpdesk and incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and…
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Help Desk Technician
Innovative Solutions Through Technology, Inc —Bowling Green, KY
College/Tech School diploma or university degree in the field of computer information systems and/or 3 years equivalent work experience.
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
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Help Desk Technician

Innovative Solutions Through Technology, Inc -
Bowling Green, KY

Quick Apply

Job Details

Full-time

Qualifications

Customer relationship building
IT user and group management
Triage
Hardware maintenance
Information Systems
Research
Mid-level
3 years
Patch management
Computer hardware
Task prioritization
Customer support ticket management
Computer Information Systems
Customer issue escalation
Telephone systems
Hardware diagnostics
Communication skills
Peripheral hardware support
Ticketing system technical support

Full Job Description

We are looking for technicians and have multiple positions available. ISTT, Inc. is a cybersecurity firm that prides itself on being the premier vendor of choice for non-profit agencies, local government, and businesses of all sizes. We seek to strategically partner with our customers to maximize their growth and profitability while minimizing cyber risk, and we want you to be a part of the work we are doing. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment, working help desk tickets, participation in Triage and Escalation, new user provisioning, patch remediation, and IP/PBX administration.

Education

College/Tech School diploma or university degree in the field of computer information systems and/or 3 years equivalent work experience.

Personal Attributes

Strong customer-service orientation.
Understands and values the organization’s goals and objectives.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks
Experience working in a team-oriented, collaborative environment.

Work Conditions

Work primarily in an office environment.
Frequently use a computer keyboard and office related equipment.
Requires occasional standing, walking, lifting, stooping or bending.
Sitting for extended periods.
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
Some lifting or transporting of moderately heavy objects, such as computers and peripherals.

This is an awesome opportunity for someone who:

Wants to work for a company that truly CARES about its customers and employees
Loves a faster-paced, NO DRAMA workplace where office politics, gossip, and negativity are not tolerated.
Likes to work in a small company where your input, contributions, and ideas will directly impact the company’s growth & success.
Loves building relationships with people and providing a true “WOW” experience.

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Help Desk Technician

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