Top 598 Customer service representative Jobs in Boyertown, Pa

Customer Service Representative - Reading
Packaging Corporation of America —Reading, PA
- $57,500 - $65,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
15h
Customer Service & Admin
Perkiomen Tours —Pennsburg, PA
- Part-time
- Computer literacy
- Computer skills
- Communication skills
Quick Apply
Customer Happiness Team Member
Easy Signs —Allentown, PA
- $22.95 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Customer Service & Dispatch Coordinator
Service 360 Group —Reading, PA
- $22 - $27 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Schweitzer Engineering Laboratories, Inc. —King of Prussia, PA
- $26.75 - $32.00 an hour
- Full-time
- Computer literacy
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Remote Customer Service Representative
Annuity Health —Reading, PA
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Call Center Representative
Essig Plumbing & Heating, LLC —Reading, PA
- $18 - $22 an hour
- Urgently hiring
- Typing
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Call Center Representative
Lehigh Valley Health Network —Allentown, PA
- Full-time
- High school diploma or GED
- Critical & Intensive Care
- 1 year
CUSTOMER SERVICE ASSISTANT (FULL TIME)
Canteen —Exton, PA
- $27 an hour
- Urgently hiring
- Background check
- Mid-level
- 3 years
- Commuter assistance
- Disability insurance
Quick Apply
13d
Customer Service Representative - Hybrid
Merck KGaA —Allentown, PA
- $26 - $40 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
8d
Customer Service Representative (Hybrid)
Guardian Life Insurance Company —Bethlehem, PA
- $42,830 - $64,250 a year
- Email
- Hospitality
- Research
- High school diploma or GED
- Life insurance
Patient Engagement Partner - Star Community Health Access Center
St. Luke's University Health Network —Bethlehem, PA
- Full-time
- High school diploma or GED
- 1 year
- Medical terminology
Customer Care Representative II (Inbound)
Olympus —Center Valley, PA
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
14d
Client Coordinator
Maxim Healthcare —Allentown, PA
- $20 - $23 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
1d
Patient Engagement Partner Eves, Weekends - PA/NJ Residency
St. Luke's University Health Network —Allentown, PA
- Part-time
- High school diploma or GED
- 1 year
- Medical terminology
- Work from home
Customer Support Coordinator - Product Selection I
Siemens —Harleysville, PA
- $34,986 - $59,976 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- US work authorization
6d
Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)
IQVIA —Bethlehem, PA
- $42,700 - $106,800 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Work from home
7d
Client Service Representative
Paychex —Allentown, PA
- $20 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Customer Service / Student Services Representative (Part-Time)
Direct Learning Systems Inc —Allentown, PA
- $22 - $25 an hour
- Part-time
- Office
- Children
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Service Representative
Vertex Mechanical Inc. —Reading, PA
- $16 - $21 an hour
- Full-time
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply

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Customer Service Representative - Reading

Packaging Corporation of America -
Reading, PA

Apply Now

Job Details

Full-time
$57,500 - $65,000 a year
15 hours ago

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
Maintain organized customer files.
Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.
Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

PREFERRED REQUIREMENTS:

Associates degree or college business coursework.
Previous experience using automated order entry system.
Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.
The ability to network and build relationships with individuals of various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $57,500-65,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

customer service representative jobs in boyertown, pa

Customer Service Representative - Reading

Customer Service & Admin

Customer Happiness Team Member

Customer Service & Dispatch Coordinator

Customer Service Representative

Remote Customer Service Representative

Call Center Representative

Call Center Representative

CUSTOMER SERVICE ASSISTANT (FULL TIME)

Customer Service Representative - Hybrid

Customer Service Representative (Hybrid)

Patient Engagement Partner - Star Community Health Access Center

Customer Care Representative II (Inbound)

Client Coordinator

Patient Engagement Partner Eves, Weekends - PA/NJ Residency

Customer Support Coordinator - Product Selection I

Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)

Client Service Representative

Customer Service / Student Services Representative (Part-Time)

Customer Service Representative

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