Top 37 Sr. manager, execution & network transitions Jobs in Boyne City, Mi

Sr. Manager, Patient Success
Great Expressions Dental Centers —Michigan
- Full-time
- Bachelor's degree
- Recruiting
- Business Administration
- Paid time off
Quick Apply
Senior Construction Project Manager
Clark Construction Company —Petoskey, MI
- Full-time
- Microsoft Excel
- Construction site
- Business development
- Profit sharing
- Disability insurance
Quick Apply
Senior Project Manager
OHM Advisors —Petoskey, MI
- Full-time
- 5 years
- Analysis skills
- Team management
- Profit sharing
- Wellness program
Quick Apply
Insurance Sales Agent - Petoskey, MI
AAA The Auto Club Group —Petoskey, MI
- $57,000 - $62,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid jury duty
- Health savings account
Sr. Engineering Manager, Beverage
Novolex —United States
- $145,000 - $165,000 a year
- Full-time
- Engineering
- Flatbed truck
- Travel
- Wellness program
- Paid parental leave
Sr. Engineering Manager, Film
Novolex —United States
- $155,000 - $170,000 a year
- Full-time
- Engineering
- Travel
- Senior level
- Wellness program
- Paid parental leave
Sr. Project Development Manager
PIC Group Inc. —United States
- Contract
- Up to 50% travel
- Engineering
- Office
Quick Apply
Senior Manager I&E Reliability
Chemtrade —United States
- $180,000 - $190,000 a year
- Full-time
- 5 years
- Travel
- Mentoring
- Opportunities for advancement
6d
Senior Manager/Associate Director, Regulatory CMC Consultant (REMOTE)
Kaztronix —United States
- Contract
- Remote
- 6 years
- Management
- Bachelor's degree
Quick Apply
Senior Project Manager – New Electrical Hyperscale Data Center Construction
Owen Electric —United States
- Full-time
- Construction site
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
14d

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Sr. Manager, Patient Success

Great Expressions Dental Centers -
Michigan

Quick Apply

Job Details

Full-time

Benefits

Paid time off

Qualifications

Project reporting
Customer follow-ups
Patient follow-up care
Performance dashboards
Operational analysis
Performance improvement leadership
Strategic goal setting
Patient question and concern management
Customer retention strategy
Healthcare staff management
Managing teams in a customer support role
Phone communication
Procedural guides
Team leadership
Standard Operating Procedures (SOPs) implementation
Healthcare Administration
Coaching
Service scheduling
Customer satisfaction tracking
Bachelor's degree in business
Practice management software
Process design
Patient management software
Patient complaint handling
Performance feedback (performance evaluation method)
Metrics Reporting
Project communication management
Frontline customer support management
Data summary reports
Disciplinary action management

Full Job Description

What you’ll do…
The Patient Success Senior Manager (PSM) plays a critical role in driving patient retention, satisfaction, and lifetime value across the enterprise of Great Expressions Dental Centers (GEDC). This role bridges clinical, operational, training and education, and marketing teams to ensure every patient receives a seamless, personalized, and proactive care experience. The PSM will design systems and methodologies that operationalize our patient promise, including standardized SOPs and KPIs that are cascaded, monitored, and improved through every tier of the organization.
With these systems and processes in place, the individual will be responsible for leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives, while leading a team of outbound agents to facilitate engagement, customer service auditing, and leading continuous improvement of the patient journey touchpoints.
The PSM will leverage data and technology to improve patient recall, treatment acceptance, and engagement—turning one-time visits into lifelong relationships
This can be a remote position; however, the ideal candidate will reside in the Eastern Time Zone (EST) and be located in a state where Great Expressions Dental Centers has a regional office. This will help ensure effective collaboration with our teams, alignment with business hours, and the ability to attend occasional in-person meetings or events as needed.
Supervisory Responsibilities…

Maintains staff by recruiting, selecting, orientating and training team members and developing personal growth.
Delivers performance feedback and reviews in a timely manner and distributes compensation adjustments according to company standards and policies
Coaches and disciplines Team Members in a timely manner when needed
Manages timecards to ensure correct payments and PTO banks are maintained

Duties & Responsibilities…
Patient Experience & Retention

Serve as the primary champion for patient experience across assigned practices, ensuring service standards are met or exceeded at every touchpoint.
Develop and monitor patient journey maps from first contact to post-treatment follow-up.
Oversee patient recall programs (hygiene, ortho, specialty) to meet or exceed retention benchmarks.
Resolve escalated patient concerns quickly and professionally, aligning with clinical leadership when needed.

Operational Excellence

Analyze KPI dashboards for patient satisfaction scores, treatment acceptance rates, no-show/cancellation rates, and retention metrics.
Collaborate with patient coordinators and office management teams to optimize outbound/inbound patient communication scripts and workflows.
Partner with practice managers to improve call answer rate, call resolution, scheduling efficiency, financial discussions, and patient follow-up processes.

Improvement Initiatives

Identify priority focus areas and recommend to GEDC leadership key strategies with potential to improve the patient experience and survey results.
Facilitate a process for defining approaches that can be effectively deployed to influence the patient experience, with key actions that can be initiated at the system level as well as actions that can be piloted at local level in response to findings.
Set goals, objectives, timelines and accountabilities for initiatives.
Maintain team charters, project plans, progress reports and other records
Lead a process for communicating about practices that will enable local teams to define, launch and evaluate enduring initiatives to improve the patient experience in their area
Influence accountability through the dissemination of targeted reports, focused action plans and the validation of competency related to caregivers and staff behaviors.
Prepare and present both oral and written reports and presentations to stakeholders and leadership related to patient experience projects, initiatives and progress in achieving goals.

Team Coaching & Development

Provide training and resources to front desk and treatment coordinator teams on patient communication, financial presentation, and service recovery.
Share best practices across practices to ensure consistent, high-quality patient experience.

Technology & Reporting

Use practice management software, phone systems, patient engagement platforms, and analytics tools to track and report performance.
Provide weekly/monthly summaries with actionable recommendations to operational leadership.
All other tasks requested by Manager

Education & Experience…

Bachelor’s degree in business, healthcare administration, or related field preferred; equivalent experience accepted.
3–5 years in dental, healthcare, or patient experience management; DSO/multi-site experience preferred.
Proven ability to train, coach, and inspire teams.
Familiarity with dental practice management software, and patient engagement platforms.
Exceptional interpersonal and communication skills.
Strong data analysis and problem-solving capabilities.

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

#IND7

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

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Refine Your Search

sr. manager, execution & network transitions jobs in boyne city, mi

Sr. Manager, Patient Success

Senior Construction Project Manager

Senior Project Manager

Insurance Sales Agent - Petoskey, MI

Sr. Engineering Manager, Beverage

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Sr. Project Development Manager

Senior Manager I&E Reliability

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Senior Project Manager – New Electrical Hyperscale Data Center Construction

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