Top 133 Customer experience specialist Jobs in Bozeman, Mt

Order Processing Specialist
Bequet Confections —Bozeman, MT
- $21 - $23 an hour
- Full-time
- Background check
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
4d
Compliance Specialist
Human Resource Development Council Dist IX, Inc. —Bozeman, MT
- $25 an hour
- Full-time
- Computer literacy
- Basic math
- English
Associate Provider Contracting Specialist
Livingston HealthCare —Livingston, MT
- $28.37 an hour
- Full-time
- Customer service
- Mid-level
- Databases
After Sales Specialist (Hybrid Role)
Lumibird USA —Bozeman, MT
- $27 - $30 an hour
- Hybrid work
- Mid-level
- Office
- Business Administration
Quick Apply
Account Support Specialist
FISHERS DOCUMENT SYSTEMS INC —Bozeman, MT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Paid holidays
HVAC Sales, Design & Estimating Specialist
Premier Systems —Bozeman, MT
- $75,000 - $150,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Paid time off
Quick Apply
Radiology Access Specialist
Advanced Medical Imaging —Bozeman, MT
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Merchandising Specialist
PRE-US —Bozeman, MT
- $17 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
Quick Apply
Merchandising Specialist
PRE-US —Livingston, MT
- $15 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
Quick Apply
Licensed Sales Professional (LSP) - MT
Allstate —Montana
- $36,000 - $100,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
Airside Experience Specialist
Signature Aviation —Belgrade, MT
- Weekends as needed
- Background check
- 18 years or older
- Computer literacy
- Tuition reimbursement
- Paid time off
Quick Apply
11d
Quality Systems Specialist
Bequet Confections —Bozeman, MT
- From $65,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Bozeman, MT
- $18.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
13d
Pet Nutrition & Retail Specialist
Dee-O-Gee —Bozeman, MT
- $17 - $20 an hour
- Part-time
- In-person
- Entry level
- Retail sales
- Paid time off
- Employee discount
Quick Apply
2d
Line Service Professional
Million Air —Bozeman, MT
- From $26 an hour
- Weekends as needed
- Bilingual
- Clean driving record
- Basic math
- Health insurance
- Dental insurance
Research Development Specialist
Montana State University —Bozeman, MT
- $65,000 a year
- Customer service
- Mid-level
- Office
Activewear Merchandising Specialist - Campus Location
Winston Retail —Bozeman, MT
- $19 - $22 an hour
- Weekends as needed
- Writing skills
- Merchandising
- Assembly
- Paid training
- Opportunities for advancement
10d
Purchasing Specialist - Power Equipment & Off Highway Vehicles
Murdoch's Ranch & Home Supply —Bozeman, MT
- Full-time
- Writing skills
- Office
- Bachelor's degree
- Wellness program
- Paid parental leave
Computer Support Specialist II
Montana State University —Bozeman, MT
- $23.00 - $24.50 an hour
- Part-time
- Computer science
- Clean driving record
- Computer Science
4d
Sales Specialist
Home Depot —Bozeman, MT
- Entry level

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customer experience specialist jobs near bozeman, mt

Order Processing Specialist

Bequet Confections -
Bozeman, MT

Quick Apply

Job Details

Full-time
$21 - $23 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Administrative experience
Technical Proficiency

Full Job Description

Company Overview

Béquet Confections is the nation's premier gourmet caramel company, committed to delivering exceptional quality and flavor. Since our founding in 2001, we have received numerous prestigious awards and continue to uphold our tradition of excellence in every batch produced.

Position Summary

The Order Processing Specialist provides responsive, professional customer support across Béquet Confections' retail, general wholesale, and other customer channels. This position serves as a primary point of contact for day-to-day inquiries, order entry and support, basic shipping questions, and routine issue resolution. This position works closely with the Customer Service Team, Production, Shipping/Receiving, Quality Control, and managers to ensure customers receive accurate information and timely assistance. The role follows established processes, resolves issues within its scope, and escalates complex, high-risk, or non-routine matters to the Customer Service Manager or Leadership as appropriate.

Key Responsibilities

Customer Support Across Channels

Provide timely, courteous, and professional support to retail customers, general wholesale customers, and internal partners by phone, email, and other assigned channels.
Respond to routine questions regarding products, order status, availability, shipping, and company processes.
Maintain a customer-focused approach while communicating clearly, accurately, and consistently.
Recognize complex, sensitive, or high-impact concerns and escalate them promptly to the appropriate manager or Sales/Leadership contact.

Order Entry and Processing

Enter and process customer orders accurately and within established timelines.
Review orders for completeness, correct item information, quantities, pricing, shipping details, and customer instructions.
Create invoices as needed and assist with routine order documentation.
Identify order discrepancies, inventory concerns, or timing issues and communicate them promptly.

Customer Issue Resolution

Resolve routine customer concerns, including order changes, shipping questions, damages, shortages, and other service issues, according to established policies.
Gather complete and accurate information before determining next steps or escalating an issue.
Document customer contacts, actions taken, and follow-up commitments in the appropriate systems.
Follow through on open items until they are resolved or formally transferred to another owner.

Cross-Functional Coordination

Serve as a communication bridge between Customer Service, Production, Shipping/Receiving, Quality Control, and managers.
Share accurate order information, customer needs, deadlines, and changes with the appropriate internal teams.
Support team coverage and assist with customer service priorities and Point of Sale as assigned.

Shipping and Documentation Support

Provide basic shipping information and status updates using available systems and carrier information.
Assist with routine shipping documents, customer records, invoices, and other administrative materials.
Maintain organized, accurate, and current customer and order records.

Process Improvement

Follow established customer service procedures, work instructions, and quality standards.
Identify recurring customer or order issues and share improvement opportunities with the Customer Service Manager.
Contribute to a 'See it. Own it. Solve it.' culture through collaboration, accountability, and follow-through.

Requirements: Knowledge, Skills, and Abilities

1+ year of customer service, order processing, administrative support, retail, or related experience preferred.
Strong customer service skills and a professional, solution-oriented communication style.
Strong administrative and organizational skills with careful attention to detail.
Ability to manage multiple priorities in a fast-paced environment and adapt to changing needs.
Clear and professional verbal and written communication skills.
Proficient computer skills and the ability to learn internal systems quickly.
Ability to work with a sense of urgency while maintaining accuracy and professionalism.
Experience with QuickBooks Online, Shopify, ShipStation, or similar order-management systems is a plus.

Core Competencies Needed for Success

Customer focus and professionalism
Accuracy and consistency in order entry and administrative work
Responsiveness and timely follow-through
Clear verbal and written communication
Sound judgment and appropriate escalation
Teamwork and cross-functional collaboration
Calm, practical problem-solving

Key Performance Metrics (KPIs)

Customer satisfaction and professionalism
Timeliness and responsiveness to customer inquiries
Order-entry and documentation accuracy
Quality and completeness of issue resolution and follow-up
Reliability in supporting team coverage and assigned priorities

Work Environment and Physical Requirements

Professional office environment; exposed to general business noise and interruptions.
Minimal travel.
Occasional movement including reaching, squatting, stooping, kneeling, bending, and lifting up to 25 lbs.
Ability to sit for long periods and perform repetitive typing and computer-based work.

If you are ready to make a difference in the world of gourmet confections and lead a passionate team, we invite you to apply today and be part of our sweet journey!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

What attracted you to this position?
How do you define good customer service?

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in bozeman, mt

Order Processing Specialist

Compliance Specialist

Associate Provider Contracting Specialist

After Sales Specialist (Hybrid Role)

Account Support Specialist

HVAC Sales, Design & Estimating Specialist

Radiology Access Specialist

Merchandising Specialist

Merchandising Specialist

Licensed Sales Professional (LSP) - MT

Airside Experience Specialist

Quality Systems Specialist

Bilingual Customer Service Specialist (Spanish)

Pet Nutrition & Retail Specialist

Line Service Professional

Research Development Specialist

Activewear Merchandising Specialist - Campus Location

Purchasing Specialist - Power Equipment & Off Highway Vehicles

Computer Support Specialist II

Sales Specialist

I want to receive the latest job alert for customer experience specialist in bozeman, mt

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