Top 65 Customer service Jobs in Brainerd Mn

Guest Services Manager
Grand View Lodge —Nisswa, MN
- $70,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
4d
Customer Service Representative
Lakes Gas Co —Jenkins, MN
- $18 - $20 an hour
- Full-time
- Microsoft Word
- Office
- Driver's License
- Health insurance
- Dental insurance
Front Desk Agent
Endeavor: The Lodge at Brainerd Lakes —Baxter, MN
- $15 - $16 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
4d
Front Desk Evening Supervisor
Endeavor: The lodge at Brainerd Lakes —Baxter, MN
- $18 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
2d
Spa Front Desk
Grand View Lodge —Nisswa, MN
- $17.60 - $19.15 an hour
- Extended hours
- Ability to walk for extended periods
- 1 year
- Ability to stand for extended periods
- Opportunities for advancement
8d
Lead Customer Service Associate
Zips Car Wash —Baxter, MN
- $17 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Leadership
- Tuition reimbursement
Quick Apply
Customer Service Associate - Earn Commissions
Zips Car Wash —Baxter, MN
- $15 - $17 an hour
- Part-time
- 18 years or older
- Outdoor work
- Entry level
- Tuition reimbursement
Quick Apply
Client Service Representative
Old National Bank —Brainerd, MN
- $17.00 - $27.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Representative
Planet Fitness - PF Baseline Fitness —Brainerd, MN
- Full-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Customer Service Team Member
Fleet Farm —Baxter, MN
- Part-time
- Basic math
- High school diploma or GED
- Entry level
Quick Apply
4d
Guest Service Agent
Quarterdeck Resort —Nisswa, MN
- $17 - $19 an hour
- Part-time
- Organizational skills
- Computer skills
- Communication skills
- Paid holidays
- Disability insurance
Customer Service Rep
Planet Fitness - Baseline Fitness —Brainerd, MN
- $12 an hour
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Customer Service/Sales
Home Depot —Baxter, MN
- $16.50 - $19.50 an hour
- Entry level
Automotive Service Dispatcher
Mills Automotive Group —Baxter, MN
- $50,000 - $75,000 a year
- Full-time
- Customer service
- Mid-level
- Team management
- Profit sharing
- Health savings account
2d
Front Desk Overnight
Breezy Point International Inc —Breezy Point, MN
- $15 - $18 an hour
- Weekends as needed
- Background check
- Computer literacy
- English
- Health insurance
- Dental insurance
Front Desk
Breezy Point International Inc —Breezy Point, MN
- $15 - $18 an hour
- Full-time
- Background check
- Computer literacy
- Computer skills
Customer Service Team Member
Michaels Stores —Baxter, MN
- $12.00 - $14.10 an hour
- Overtime
- Merchandising
- Entry level
- Store discount
- Commuter assistance
Guest Service Representative
Wilderness Point Resort —Pequot Lakes, MN
- Part-time
- Hotel
- Entry level
Quick Apply
Customer Service Representative
U-Haul —Brainerd, MN
- $14 - $18 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service
KFC —Baxter, MN
- Heavy lifting
- Customer service
- Ability to lift 50 pounds
- Flexible schedule
Quick Apply

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Guest Services Manager

Grand View Lodge -
Nisswa, MN

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year
4 days ago

Benefits

Opportunities for advancement

Qualifications

Team member evaluation
Microsoft Excel
Customer relationship building
Road transportation operations
Property management tools
Resort experience
Managing teams in a customer support role
Operational management
Coaching
Greeting customers
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Mid-level
Frontline customer support management
Supply chain transportation management
Leadership development
3 years
Team development
Hiring
Scheduling pickups and deliveries
Decision making
Hospitality Management
Mentoring
Recruiting
Guest services software
Hotel staff training
Productivity software

Full Job Description

Position Overview:

Grand View Lodge is looking for a polished, guest-obsessed leader to manage our Guest Services operation: overseeing Front Desk, Reservations, and Transportation, the three departments that define the first and last impression every guest takes home. You'll set and uphold service standards, develop a high-performing team, and ensure that every touchpoint in the guest journey reflects the warmth and excellence Grand View Lodge is known for. This is a high-visibility, high-impact role with real exposure to all aspects of resort operations and a clear path toward broader leadership opportunities within Cote Hospitality.

About Grand View Lodge & Cote Hospitality:

For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose. We're invested in your growth here: this role comes with real opportunity to advance and expand your skills within our Guest Services department.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead and align the Front Desk, Reservations, and Transportation teams to deliver a seamless, elevated guest experience from first contact through departure.
Establish and maintain call and service standards that drive both guest satisfaction and revenue; ensuring every interaction reflects GVL's commitment to excellence.
Ensure guests are welcomed, checked in and out professionally, and that every service touchpoint meets or exceeds our standards.
Own guest recovery; troubleshoot complaints and service concerns with professionalism, empathy, and urgency, turning difficult moments into lasting positive impressions.
Recruit, hire, train, and develop Front Desk, Reservations, and Transportation staff; conduct regular performance evaluations and build a culture of accountability and growth.
Coach and mentor team supervisors and leads, helping them grow as leaders and perform at their fullest potential.
Manage transportation operations; scheduling drivers, coordinating pick-up and drop-off logistics, and ensuring timely, professional service for guests and associates alike.
Partner cross-departmentally to ensure a cohesive, consistent resort experience that reflects the full breadth of what Grand View Lodge offers.
This is a resort hospitality role — availability on weekends, holidays, and extended hours during peak seasons is required.

What You Bring:

Minimum 3 years of hospitality experience, with previous operational leadership in a hotel, resort, or similar environment preferred.
A genuine passion for guest service; you take personal pride in the experience every guest has and hold your team to the same standard.
Strong communication skills across all formats; you're as comfortable leading a team meeting as you are de-escalating a guest complaint or presenting to leadership.
Exceptional organizational ability and sound decision-making under pressure; you stay composed when things get busy and find solutions quickly.
Experience with property management and reservations software; knowledge of Opera, HMS, SCS, or similar systems is a strong plus.
Proficiency in Microsoft Word, Excel, and PowerPoint; comfortable learning new software applications.
A self-starter mindset; results-driven, innovative, and able to balance short and long-term priorities without losing sight of the guest.
Physical ability to stand and walk for 5–6 hours, climb stairs, reach, bend, and occasionally lift 50+ lbs.
A hospitality or business-related degree is preferred but not required; the right experience speaks for itself.

Why Join Us

You'll be part of a team that genuinely invests in its people. CoteCares isn't a tagline, it's how we show up for each other every day. You'll have the tools, support, and team culture to do your best work, with real opportunity to grow your career within our Guest Services department.

#GVL

Apply Now

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customer service jobs in brainerd mn

Guest Services Manager

Customer Service Representative

Front Desk Agent

Front Desk Evening Supervisor

Spa Front Desk

Lead Customer Service Associate

Customer Service Associate - Earn Commissions

Client Service Representative

Customer Service Representative

Customer Service Team Member

Guest Service Agent

Customer Service Rep

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Automotive Service Dispatcher

Front Desk Overnight

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Guest Service Representative

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