Top 163 Support engineer Jobs in Brandon Ms

Entry-Level Managed Services Engineer
Business Communications, Inc. —Ridgeland, MS
- Microsoft Excel
- Microsoft Outlook
- Office
8d
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Data Center Technician
Amazon Data Services, Inc. —Canton, MS
- $25.19 - $44.08 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
Application Support Engineer
Tower Loan of Mississippi, LLC —Flowood, MS
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Support Engineer II
The Solutions Team Inc —Flowood, MS
- Full-time
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Process Engineer I - Office of Operational Excellence
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Engineering
- Travel
- Organizational skills
Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)
Kentro —Jackson, MS
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Data Center Technician , DCC Communities
Amazon Data Services, Inc. —Canton, MS
- $27 - $54 an hour
- 8 hour shift
- Computer science
- Computer Science
- Up to 50% travel
- AD&D insurance
- Health insurance
Network Deploy Technician, Infra - GND
Amazon Web Services, Inc. —Canton, MS
- $27 - $48 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Employee assistance program
- 401(k) matching
Data Center Security Specialist
Amazon Data Services, Inc. —Canton, MS
- $26.00 - $45.48 an hour
- Full-time
- Mid-level
- AD&D insurance
- Health insurance
Network Engineer
Canopy Children's Solutions —Jackson, MS
- Computer Science
- 5 years
- System design
- Wellness program
- 403(b) matching
Quick Apply
IT Support Engineer III
The Solutions Team Inc —Flowood, MS
- Full-time
- 5 years
- Windows
- Senior level
- Paid holidays
- Health insurance
10d
Manufacturing Engineer Automation
Siemens Energy —Richland, MS
- Full-time
- Research
- Analysis skills
- US work authorization
- Paid holidays
- Health insurance
Manufacturing Engineer
Eaton —Jackson, MS
- $71,000 - $80,000 a year
- Background check
- Engineering
- Travel
- Retirement plan
Power Manufacturing Excellence Leader -Process Engineer- Vicksburg w/full relo
International Paper —Jackson, MS
- $101,000 - $134,600 a year
- Full-time
- Word processing
- Bachelor of Science
- Engineering
- Tuition reimbursement
Quick Apply
Relay Field Ops Support Engineer I -Sr.
Entergy Corporation —Jackson, MS
- Overtime
- Writing skills
- Engineering
- System design
Server Systems Engineering II
Blue Cross & Blue Shield of Mississippi —Flowood, MS
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Data Center Chief Engineer, DCC Communities
Amazon Data Services, Inc. —Canton, MS
- $86,400 - $149,700 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Ability to climb stairs
- AD&D insurance
- Relocation assistance
10d
PCRF Engineer
Inabia Software & Consulting Inc. —Ridgeland, MS
- Full-time
- Computer science
- Computer Science
- 5 years

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support engineer jobs near brandon ms

Entry-Level Managed Services Engineer

Business Communications, Inc.
Ridgeland, MS

Apply Now

Job Details

8 days ago

Qualifications

Customer records maintenance
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Phone communication
Client rapport building
Incident Escalation
Phone call screening
Internal employee customer service
Task prioritization
Customer engagement
Case referral
Technical support via email
Cross-functional collaboration
Task assignment
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

The Entry-Level Managed Services Engineer serves on the Rapid Response team as the primary point of contact for customers seeking technical support and troubleshooting assistance. This role is responsible for delivering professional, responsive, and customer-focused experience while efficiently assessing issues, providing basic technical support, and coordinating service requests with the appropriate engineering and sales resources to ensure timely resolution.

Essential Duties and Responsibilities:

Respond to inbound customer calls, emails, and support requests, creating and documenting service tickets for issues requiring engineering or sales involvement.
Deliver exceptional customer service through professional, courteous, and effective communication with customers and internal team members.
Perform initial issue assessment and basic troubleshooting to resolve customer concerns that can be addressed within approximately ten minutes.
Gather relevant information and ask questions to accurately diagnose issues, document findings, and expedite the resolution process.
Prioritize and assign unassigned service tickets to qualified and available engineers based on skillset, workload, and urgency.
Route inbound calls, emails, and support requests to the appropriate team member or department when necessary.
Maintain accurate and detailed records of customer interactions, troubleshooting steps, and ticket updates within the ticketing system.
Monitor ticket queues to ensure service requests are addressed in a timely manner and escalated appropriately.
Support departmental initiatives, process improvements, and organizational objectives.
Perform additional duties, projects, and responsibilities as assigned.
Relevant experience in a customer service-oriented role.

Knowledge, Skills, and Abilities

Strong customer service orientation.
Strong verbal, written, and interpersonal communication skills.
Professional demeanor with a commitment to integrity and customer service excellence.
Effective problem-solving and troubleshooting skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer-focused mindset with a proven ability to build rapport and trust.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to work collaboratively with cross-functional teams and external partners.
Ability to maintain professionalism and composure in challenging or high-pressure situations.

Physical Requirements

Prolonged periods of sitting and working at a computer workstation.
Frequent use of telephones and headset.
Ability to communicate clearly and effectively with customers and colleagues.

Work Environment

This position operates primarily in a professional office environment and requires frequent use of standard office equipment, including computers, phones, and related technology and frequent interaction with customers and internal staff.

Apply Now

Refine Your Search

support engineer jobs in brandon ms

Entry-Level Managed Services Engineer

IT Support Engineer I

Data Center Technician

Application Support Engineer

IT Support Engineer II

Process Engineer I - Office of Operational Excellence

Customer Service Engineer (VA ESOM) (GV Sonny Montgomery)

Software Support Analyst

Data Center Technician , DCC Communities

Network Deploy Technician, Infra - GND

Data Center Security Specialist

Network Engineer

IT Support Engineer III

Manufacturing Engineer Automation

Manufacturing Engineer

Power Manufacturing Excellence Leader -Process Engineer- Vicksburg w/full relo

Relay Field Ops Support Engineer I -Sr.

Server Systems Engineering II

Data Center Chief Engineer, DCC Communities

PCRF Engineer

I want to receive the latest job alert for support engineer in brandon ms

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