Top 215 Customer support & client services managers Jobs in Brea, Ca

Customer Experience Lead
Ride Aventon —Brea, CA
- $30 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
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4d
Client Services Team Supervisor & Key Account Manager
Hydronix Water Technology —Rancho Cucamonga, CA
- From $70,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
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Service Supervisor – California
Trumpf —Costa Mesa, CA
- $94,090 - $133,024 a year
- Full-time
- Engineering
- Microsoft Office
- Travel
Call Center Assistant Manager
Adriana's Insurance —Rancho Cucamonga, CA
- From $70,304 a year
- Full-time
- Spanish
- Microsoft Excel
- English
- Health insurance
- Dental insurance
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9d
Application Manager
Essex Property Trust —Irvine, CA
- $73,000 - $89,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
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3d
Senior Client Services Supervisor
Saddle Creek Logistics Services —Buena Park, CA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
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5d
Lead Manager
Adriana's Insurance —Irvine, CA
- From $70,304 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
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Call Center Supervisor
Confidential —Los Angeles, CA
- $65,000 - $70,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
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Experienced Customer Service Manager (Bilingual)
STG Auto Group —Montclair, CA
- $25 - $32 an hour
- Full-time
- Background check
- Spanish
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Bilingual Calling Center Supervisor
Family Insurance Sales —Los Angeles, CA
- $20 - $25 an hour
- Full-time
- Spanish
- Sales
- English
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Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
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Customer Experience Communications Manager
CJ Foodville USA Inc —Buena Park, CA
- $91,000 - $125,000 a year
- Full-time
- 5 years
- Research
- Mid-level
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Customer Relations Manager
Norm Reeves Honda, Irvine —Irvine, CA
- $72,000 a year
- Full-time
- Dealership
- Mid-level
- Conflict management
- Health insurance
- Dental insurance
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Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
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Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Client Services - Client Services Supervisor
Veritext —Costa Mesa, CA
- $50,000 - $78,000 a year
- Full-time
- Hybrid work
- Mid-level
- Leadership
- Communication skills
- Paid holidays
- Disability insurance
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Customer Service Manager
VersaDesk —Los Angeles, CA
- $70,000 - $80,000 a year
- Full-time
- Oracle
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
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Customer Service Manager
Month2Month.com —Irvine, CA
- $60,000 - $85,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Team management
- Health insurance
- Dental insurance
Yacht Hospitality Experience Manager
SeaNet Yachts —Newport Beach, CA
- $70,000 - $90,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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customer support & client services managers jobs near brea, ca

Customer Experience Lead

Ride Aventon -
Brea, CA

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Job Details

Full-time
$30 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Employee discount
Life insurance

Qualifications

Maintenance work
Employee relationship building
Bicycle repair
High school diploma or GED
Customer support
Productivity software
Technical Proficiency

Full Job Description

About Aventon

Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.

Position Summary

The Customer Experience Lead supports the Customer Experience Supervisor by providing day-to-day leadership, coaching, and operational guidance to the Customer Experience team. This role serves as a subject matter expert, helping team members deliver exceptional service across technical and customer support while ensuring a consistent, high-quality customer experience.

The Customer Experience Lead is passionate about developing others, fostering a collaborative and accountable team environment, and resolving complex customer issues with professionalism and empathy. By leading through example, this role reinforces Aventon's people-first culture, supports continuous improvement, and helps the team achieve its performance and customer satisfaction goals.

Key Responsibilities:

Serve as a subject matter expert and provide day-to-day guidance and support to Customer Experience team members.
Coach and mentor teammates through real-time support, ticket reviews, and knowledge sharing.
Respond to customer inquiries via phone, email, chat, and SMS, providing timely, accurate, and professional support.
Troubleshoot product, order, warranty, and service-related issues while identifying appropriate solutions.
Handle complex customer escalations and partner with leadership when additional support is needed.
Document customer interactions accurately in Zendesk and maintain detailed case records.
Escalate unresolved issues to the appropriate teams and follow through to ensure timely resolution.
Stay current on Aventon products, policies, promotions, and support procedures.
Meet established performance expectations, including quality, productivity, response time, and customer satisfaction metrics.
Collaborate with cross-functional teams to resolve customer issues and improve support processes.
Identify recurring customer concerns or process improvement opportunities and share recommendations with leadership.
Participate in training, team meetings, and continuous learning opportunities.
Represent Aventon professionally in every customer interaction while promoting a positive brand experience.

Qualifications:

Minimum of 3 years of customer service experience in a call center, contact center, or retail environment.
At least 1 year of hands-on bicycle maintenance or repair experience; e-bike experience preferred.
Experience using Zendesk or a similar customer support platform to manage customer interactions and case resolution.
Previous experience serving as a team lead, mentor, trainer, or subject matter expert is preferred.
Excellent verbal and written communication skills.
Strong organizational, time management, and multitasking skills in a fast-paced environment.
Demonstrated problem-solving skills with the ability to troubleshoot and resolve customer issues effectively.
Proficiency with Microsoft Office or Google Workspace and the ability to learn new systems quickly.
Strong attention to detail, accountability, and commitment to delivering exceptional customer service.
Ability to work independently while collaborating effectively in a team-oriented environment.
High school diploma or equivalent required; additional technical training or bicycle industry certifications are a plus.

Physical Requirements & Environmental Conditions:

Prolonged periods of sitting and working at a computer workstation
Frequent use of a headset for customer communication
Ability to type and navigate computer systems for extended periods
Must be able to view computer screens and read/respond to digital communications continuously
Occasionally required to lift up to 15 pounds (e.g., office materials or small packages)
Work is performed in an indoor office environment with moderate noise levels
Ability to maintain focus in a fast-paced, high-volume support setting

Keys to Success:

Customer-First Mindset: You are passionate about delivering exceptional service and creating positive experiences that build customer trust and loyalty.
Communication: You communicate clearly, professionally, and empathetically across all channels while building strong relationships with customers and teammates.
Problem Solving: You think critically, identify the root cause of issues, and deliver timely, effective solutions while knowing when to escalate.
Adaptability: You thrive in a fast-paced environment, quickly adjusting to changing priorities, new products, and evolving processes.
Accountability: You take ownership of your work, follow through on commitments, and consistently meet quality and performance expectations.
Resilience: You remain calm and professional under pressure, embrace feedback, and view challenges as opportunities to learn and grow.

What We Offer

Medical, Vision and Dental, Life Benefits
Life & Supplement Life
401K retirement plan
Vacation, Sick Leave & Personal Day
Training and Development
Career Opportunity!
Employee Discounts on Bikes and Accessories

This salary range is provided in compliance with applicable state and local pay transparency laws. Final compensation will be determined based on experience, skills, geographic location, and performance.

EQUAL EMPLOYMENT OPPORTUNITY:

Ride Aventon, Inc. (“the Company” or “Aventon”) is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources team at [email protected].

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

customer support & client services managers jobs in brea, ca

Customer Experience Lead

Client Services Team Supervisor & Key Account Manager

Service Supervisor – California

Call Center Assistant Manager

Application Manager

Senior Client Services Supervisor

Lead Manager

Call Center Supervisor

Experienced Customer Service Manager (Bilingual)

Bilingual Calling Center Supervisor

Customer Service QA Lead

Customer Experience Communications Manager

Customer Relations Manager

Manager, Customer Experience

Manager, Guest Care (Contact Center)

Customer Experience Manager

Client Services - Client Services Supervisor

Customer Service Manager

Customer Service Manager

Yacht Hospitality Experience Manager

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