Top 196 Senior customer support representative Jobs in Brentwood, Tn

Senior Representative, Customer Service
Cardinal Health —La Vergne, TN
- $18.70 - $26.80 an hour
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Senior Recovery Resolution Representative
Optum —Brentwood, TN
- $20 - $36 an hour
- 8 hour shift
- Microsoft Word
- 18 years or older
- Microsoft Outlook
- On-the-job training
3d
Technical Support Representative - Tier I (Remote U.S.)
Uniguest —Nashville, TN
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- SharePoint
- Health insurance
- Dental insurance
Quick Apply
12d
Junior Signage Account Executive
Boutique Recruiting —Antioch, TN
- $40,000 - $60,000 a year
- Microsoft Outlook
- High school diploma or GED
- Business development
- Profit sharing
- Health insurance
Quick Apply
Outside Sales Representative
Breedlove and Spence, LLC. —Tennessee
- $24,000 - $40,000 a year
- Full-time
- Mid-level
- Driver's License
- Driving
Quick Apply
Client Support Representative
Built Technologies —Nashville, TN
- $45,000 - $65,000 a year
- Email
- Hybrid work
- Salesforce
- Mid-level
- Travel
- Health insurance
- Dental insurance
Tech Support Specialist
Pride Sports —Brentwood, TN
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
Quick Apply
Benefit Resource Center Representative Sr.
Gallagher Benefit Services —Brentwood, TN
- $39,000 - $76,000 a year
- Full-time
- Remote
- Basic math
- Windows
- Administrative experience
5d
Customer Service Representative (Sr. Loan Consultant)
Lendmark Financial Services, LLC —Antioch, TN
- Full-time
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
8d
Associate Sales Representative - Medical Device Sales - 16
Rep-Lite —Nashville, TN
- $90,000 a year
- Full-time
- Up to 50% travel
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
Quick Apply
7d
Senior Specialty Representative - Bone Health - Nashville South, TN
Amgen —Nashville-Davidson, TN
- $115,036 - $155,638 a year
- 3 years
- High school diploma or GED
- Business Administration
- Disability insurance
- Health insurance
Senior Collections Analyst
Parallon —Nashville, TN
- Full-time
- Remote
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Enrollment Representative
Spokane Strategies Partners —La Vergne, TN
- $800 - $1,200 a week
- Full-time
- In-person
- Communication skills
- Entry level
- Professional development assistance
Quick Apply
2d
Client Billing Representative
PathGroup —Brentwood, TN
- 5 years
- HIPAA
- Laboratory experience
Quick Apply
Senior Service Desk Technician
SALT Dental Partners —Franklin, TN
- From $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
senior administrative assistant, Starbucks Technology
Starbucks —Nashville, TN
- $29.09 - $43.75 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid parental leave
- Paid holidays
7d
Center Operations Specialist
USO —Nashville, TN
- Full-time
- Background check
- Mid-level
- Leadership
- Tuition reimbursement
- Military leave
CLAIMS REPRESENTATIVE SR
Dollar General —Goodlettsville, TN
- $70,000 - $76,000 a year
- Full-time
- Remote
- Customer service
- 5 years
- Organizational skills
Senior Strategic Caller
Corpay —Brentwood, TN
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Relationship Banker
Simmons Bank —Franklin, TN
- Full-time
- Management
- Computer literacy
- Research
Quick Apply
6d

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Senior Representative, Customer Service

Cardinal Health -
La Vergne, TN

Apply Now

Job Details

$18.70 - $26.80 an hour

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Job Summary
The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions.

Responsibilities

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
Redirects customers to applicable in-house resources as necessary.
Supports general post-sales issues resolutions as necessary.
Problem resolution for customer orders
Managing 3-4 accounts daily
Enter and process orders within an internal database for order management
Running reports in Microsoft Excel and analyzing for accuracy
Follow the customer order through its full life cycle
Responsible for handling 20-40 inbound and outbound calls, with ability to determine needs and provide one call resolution
Investigate and resolve customer inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for customers, confirmations or to obtain missing information
Working with other internal team members regarding next steps and following escalation protocol

Qualifications

1-3 years of experience preferred.
High School Diploma, GED or technical certification in related field or equivalent experience preferred.

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $18.70 per hour - $26.80 per hour.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 09/14/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Apply Now

Refine Your Search

senior customer support representative jobs in brentwood, tn

Senior Representative, Customer Service

Senior Recovery Resolution Representative

Technical Support Representative - Tier I (Remote U.S.)

Junior Signage Account Executive

Outside Sales Representative

Client Support Representative

Tech Support Specialist

Benefit Resource Center Representative Sr.

Customer Service Representative (Sr. Loan Consultant)

Associate Sales Representative - Medical Device Sales - 16

Senior Specialty Representative - Bone Health - Nashville South, TN

Senior Collections Analyst

Customer Enrollment Representative

Client Billing Representative

Senior Service Desk Technician

senior administrative assistant, Starbucks Technology

Center Operations Specialist

CLAIMS REPRESENTATIVE SR

Senior Strategic Caller

Senior Relationship Banker

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