Experienced Lead Treatment Coordinator / Front Office Manager
Walnut Creek, CA
LOOKING FOR A CAREER, NOT JUST ANOTHER DENTAL JOB?
Walnut Creek Dental is looking for an experienced Front Office Manager / Lead Treatment Coordinator who is ready to take ownership, lead by example, and help patients confidently move forward with treatment. This is not an entry-level front desk position. We are looking for someone who enjoys leadership, thrives in a fast-paced private practice, and understands that exceptional patient care begins long before treatment starts.
If you enjoy building relationships, improving systems, coaching others, and helping patients make informed decisions about their oral health, this is an opportunity to build a long-term career with one of the East Bay's most respected private dental practices.
We're looking for someone who wants more than a job title. We're looking for someone who wants to be part of a practice where their leadership, ideas, and contributions truly make a difference.
ABOUT WALNUT CREEK DENTAL
For more than 60 years, Walnut Creek Dental has been a trusted provider of dental care in the East Bay. We offer a full range of services, including dental implants, cosmetic dentistry, smile makeovers, restorative treatments, and preventive care. By combining modern technology, individualized treatment planning, and a patient-centered philosophy, we strive to create healthy, confident smiles and an outstanding experience for every patient.
WHY JOIN US?
Accelerate your professional growth in a forward-thinking, high-performing practice that values innovation, accountability, and professional growth. Work alongside experienced clinicians and industry leaders who are committed to mentoring, coaching, and developing our team. You'll gain exposure to advanced dentistry, proven systems, and real opportunities to expand your skills and advance your career. We believe in rewarding excellence. In addition to competitive compensation, you'll have the opportunity to earn performance-based bonuses tied to measurable results, allowing top performers to directly benefit from the value they create, and work alongside the greatest friendly team in a family-oriented setting. If you're coachable, driven, and motivated by continuous improvement, you'll find an exceptional environment where high standards, accountability, and professional growth are part of our culture.
- Competitive compensation of $30–$50/hour - based on experience
- 401(k) with company match
- Dental benefits
- Paid sick leave
- Uniform allowance
- Gym reimbursement
- Leadership development
- HubSpot CRM and modern office systems
- Opportunities for professional growth
- Monthly performance bonuses based on measurable individual and practice results
This is a leadership role where your decisions, ideas, and commitment to excellence will make a meaningful difference for both our patients and our team.
WHAT YOU'LL DO
- Lead daily front office operations
- Present treatment plans and financial options
- Improve case acceptance through education and trust
- Verify insurance benefits and coordinate scheduling
- Manage collections and Accounts Receivable
- Track patient communication and follow-up using HubSpot CRM
- Coach and support front office team members
- Maintain a welcoming, organized, patient-centered environment
- Identify opportunities to improve systems and enhance the overall patient experience.
QUALIFICATION
- Spanish language proficiency is a big plus
- Experience with CRM platforms (preferably HubSpot) and the ability to manage, track, and follow up with leads independently and efficiently are highly preferred
- Treatment Coordinator, Front Office Lead, or Office Manager experience preferred
- Experience with insurance verification and billing
- Excellent communication and organizational skills
- Experience with SoftDent, and/or Eaglesoft v WHAT SUCCESS LOOKS LIKE
Within your first 90 days, you'll confidently lead the front office, strengthen patient relationships, improve treatment follow-up, support production and collection goals, and become a trusted leader who helps the practice grow.
WHO WILL THRIVE HERE?
Someone who takes initiative, enjoys helping people, communicates with confidence and empathy, embraces accountability, and wants to continue growing both professionally and financially. You'll thrive in this role if you're proactive, dependable, solution-oriented, and genuinely enjoy helping both patients and your team succeed.
THIS POSITION IS PROBABLY NOT A GOOD FIT IF...
- You're looking for a slow-paced office.
- You dislike patient follow-up.
- You prefer doing only the minimum required.
- You don't enjoy learning new technology.
- You avoid accountability or measurable goals.
APPLY TODAY
If you're ready to join a respected private practice where your leadership will make a real impact, we'd love to hear from you. Submit your resume along with a brief note telling us why you're interested in joining the Walnut Creek Dental team. We're looking for someone who is committed to excellence, values teamwork, and is excited to make a meaningful contribution every day.
Pay: $30.00 - $50.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
Work Location: In person
