ROLE PURPOSE
Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the companys policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
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Maintains a warm, welcoming , Corner Bar atmosphere.
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ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
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Properly and promptly prepare, garnish, and serve drinks to Guests.
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Engages with Guests by making drinks in front of the Guest using working flair.
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Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
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Upsells Guests on food or drink items when appropriate.
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Keeps a clean, organized bar area.
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Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
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Following all relevant brand standards for service.
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Builds Guests count by promoting specials and building a regular clientele.
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Strictly adheres to responsible alcohol service standards and is able to successfully slow down a Guest or cutoff an intoxicated Guest when necessary.
KEY DECISIONS
Influences:
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Following standards for Responsible Alcohol Service
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Guest Experience
MEASURES OF SUCCESS
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Consistently fulfill the Key Responsibilities and Accountabilities above
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Guest satisfaction scores
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Successfully complete revalidation as outlined in the annual World Bartender Championship CompetitionManual
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Keeping a clean and presentable Bar area
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100% Recipe adherence
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100% Cash handling adherence per company policy
QUALIFICATION REQUIREMENTS
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Must be dressed neatly and well groomed in company approved dress code at all times
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Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
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Must follow standards of Responsible Service of Alcohol
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Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
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Must be able to operate P.O.S. system , make change correctly and make credit card transactions
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Must be able to calmly respond to angry Guests and notify a Manager
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Must be able to pass initial and annual validation
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Must be able to respond clearly to Guests requests
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Must be able to hear well amongst loud background noise
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Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
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Must be able to stand during entireshift
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Must be able to reach, bend, stoop, shake, stir and wipe
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Must be able to hear well amongst loud background noise
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Must be able to frequently immerse hands in hot water (every 5 minutes)
COMPETENCIES
EXPERT INSTIGATORS Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.
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Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
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Remembers the names and favorite drinks of regular Guests.
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Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
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Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.
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Makes the bar an attractive and exciting place to visit.
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Establishes a strong rapport with all Guests to create Fridays fans and repeat business.
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Able to read Guests needs and feelings and tailors their approach to match their mood.
COMMUNICATION Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.
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Interacts in an open, sincere manner to build rapport with Guests and Team Members.
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Uses tact in their interactions with Guests and keeps conversation positive and productive.
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Listens attentively and actively and responds appropriately.
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Asks open-ended thoughtful questions to create two-way conversations.
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Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.
FLAIR & SALESMANSHIP Sells the TGI Fridays experience by creating an entertaining show in the bar.
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Demonstrates a unique, irreverent style that is personal and memorable.
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Confidently makes and serves enticing drinks Guests want.
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Possesses a contagious energy that translates to Guests and Team Members.
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Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.
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Grows the business and expertly upsells menu items where appropriate.
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Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.
PERSONAL OWNERSHIP & ACCOUNTABILITY Takes ownership for the bar area, demonstrates a strong sense of personal accountability.
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Knows and abides by all applicable laws and regulations around serving alcohol.
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Consistently executes on standards of responsible service of alcohol.
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Effectively sets up the bar before their shift in order to have everything they need on hand.
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Keeps the bar area clean, presentable, and engaging to the Guests.
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Demonstrates global awareness by knowing what is happening throughout the bar at all times.
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Admits mistakes and takes prompt action to correct them.
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Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
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Delivers consistent quality of service and energy and encourages fellow staff to do the same.
FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.
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Addresses daily challenges and obstacles with confidence and a positive attitude.
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Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
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Promptly anticipates and reacts to potential Guest needs and problems.
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Dives into peak service situations with energy and ease.
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Maintains an even-tempered demeanor and stays in control of situations at all times.
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Proactively handles escalating situations in a calm, mature, and tactful manner.
TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.
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Recognizes the importance of working together to accomplish goals.
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Eagerly accommodates Guest overflow from the dining area.
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Actively promotes cooperation, respect, and acceptance of all Team Members.
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Establishes positive and supportive working relationships with team to maintain a productive environment.
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Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
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Serves as a role model and mentor for Team Members.
Brand: TGI Fridays
Address: 160 Southview Dr Bridgeport, WV - 26330
Property Description: 2555 - TGI Fridays - Bridgeport, WV
Property Number: 2555
