Top 1498 Support specialist Jobs in Bridgewater Nj

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
Early Childhood Development Specialist - Healthy Steps Specialist
Centerview Health —Edison, NJ
- From $75,000 a year
- Full-time
- LMFT
- Patient monitoring
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Contract Specialist
RoadOne IntermodaLogistics —Caldwell, NJ
- $70,000 - $75,000 a year
- Full-time
- Computer literacy
- Pass drug screening
- Mid-level
Quick Apply
14d
Plastic Extrusion Specialist (Engineer / Lead Technician)
Yespac —Somerville, NJ
- $20 - $23 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Tax Expert - TurboTax Store
Intuit —Edison, NJ
- Part-time
- Spanish
- CPA
- Writing skills
11h
Data Specialist - Support Services Team
Key Food Stores Co Operative, Inc. —Matawan, NJ
- From $50,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Residential Training and Support Specialist for I/DD- Somerset, NJ
Everas Community Services Inc —Somerset, NJ
- $55,000 - $60,000 a year
- Weekends as needed
- Residential
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Quick Apply
Administrative and Billing Specialist: Part-time and Onsite
Calm and Sense Therapy (tm) —Scotch Plains, NJ
- $25 - $35 an hour
- Part-time
- HIPAA
- Office
- Administrative experience
Quick Apply
Bi-Lingual Family Support Specialist
Mental Health Association in New Jersey, Inc. —Springfield, NJ
- $25 an hour
- Part-time
- Spanish
- Writing skills
- Adults
Quick Apply
Tax Expert - TurboTax Store
Intuit —Morristown, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Tax Expert - TurboTax Store
Intuit —Princeton, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Retail Tax Expert
Intuit —New Brunswick, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Seasonal Tax Expert - In-Store
Intuit —Edison, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Commercial & Retail Tire Sales Specialist
World Tire Wholesale —Elizabethport, NJ
- $50,000 - $55,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Retail Tax Expert
Intuit —Princeton, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Senior Tax Professional – In-Store
Intuit —Morristown, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Seasonal Tax Expert - In-Store
Intuit —New Brunswick, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Tax Expert - TurboTax Store
Intuit —New Brunswick, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Senior Tax Expert – Retail
Intuit —Princeton, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h
Senior Tax Expert – Retail
Intuit —New Brunswick, NJ
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11h

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Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

support specialist jobs in bridgewater nj

Customer Success Specialist

Early Childhood Development Specialist - Healthy Steps Specialist

Contract Specialist

Plastic Extrusion Specialist (Engineer / Lead Technician)

Tax Expert - TurboTax Store

Data Specialist - Support Services Team

Residential Training and Support Specialist for I/DD- Somerset, NJ

Administrative and Billing Specialist: Part-time and Onsite

Bi-Lingual Family Support Specialist

Tax Expert - TurboTax Store

Tax Expert - TurboTax Store

Retail Tax Expert

Seasonal Tax Expert - In-Store

Commercial & Retail Tire Sales Specialist

Retail Tax Expert

Senior Tax Professional – In-Store

Seasonal Tax Expert - In-Store

Tax Expert - TurboTax Store

Senior Tax Expert – Retail

Senior Tax Expert – Retail

I want to receive the latest job alert for support specialist in bridgewater nj

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