Top 89 Customer care coordinator Jobs in Brighton, Mi

Medical Office Receptionist with Coordinator Support
Center for Plastic Surgery Ann Arbor —Ypsilanti, MI
- $18 - $22 an hour
- Full-time
- Surgery
- HIPAA
- High school diploma or GED
- Free parking
- Paid training
Quick Apply
5d
Customer Service Representative (Hybrid)
GENERAL RV CENTER —Wixom, MI
- Full-time
- English
- Organizational skills
- Leadership
- Health insurance
- Dental insurance
6d
Patient Services Intermediate
University of Michigan —Ann Arbor, MI
- $45,219.20 - $65,603.20 a year
- Full-time
- Background check
- Inventory management
- HIPAA
11d
Sr. Patient Access Coordinator
Flourish Health —Ann Arbor, MI
- $60,000 - $69,000 a year
- Full-time
- Remote
- 18 years or older
- Adults
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
BIRDI, INC —Plymouth, MI
- Extended hours
- Remote
- Research
- High school diploma or GED
- Analysis skills
Quick Apply
12d
Patient Access Coordinator
Trinity Health Michigan —Brighton, MI
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Medical Receptionist
Trinity Health Michigan —Brighton, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Surgery Scheduler
University of Michigan —Ann Arbor, MI
- $47,465.60 - $68,868.80 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
13d
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
IHAMI_Medical Receptionist I_3010
Trinity Health Michigan —Brighton, MI
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
11d
Contingent Medical Receptionist
Trinity Health Michigan —Brighton, MI
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Excel
7d
Service Sales Coordinator
Rolls-Royce —Novi, MI
- $78,918 - $128,242 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Master's degree
- Paid parental leave
- Health savings account
6d
Customer Experience Coordinator
Great Outdoors —Ann Arbor, MI
- $22 - $27 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Suburban Eye Care —Livonia, MI
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply
13d
Access Center Coordinator
Lifeline Vascular Care —Ypsilanti, MI
- $18 - $24 an hour
- Online Application
- Background check
- Clinic
- 1 year
- Health savings account
- Paid holidays
Quick Apply
Patient Intake Coordinator
Jayes Tech LLC —Ypsilanti, MI
- $500,000 - $800,000 a year
- Full-time
- Microsoft Word
- HIPAA
- Mid-level
Quick Apply
Coordinator, Customer Service Representative
Careers at Little Caesars —Canton, MI
- Full-time
- Mid-level
- Office
- 3 years
Patient Coordinator
Ivy Rehab Network —Howell, MI
- $18 - $19 an hour
- Part-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Paid time off
Quick Apply
Admissions Coordinator
Brookside Commons —Farmington Hills, MI
- Up to $20 an hour
- Full-time
- Skilled nursing facility
- Sales
- No experience needed
- Paid training
- Health insurance
Quick Apply
Hearing Ambassador (Patient Care Coordinator)
NationsBenefits, LLC —Novi, MI
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Opportunities for advancement
Quick Apply
6d

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customer care coordinator jobs near brighton, mi

Medical Office Receptionist with Coordinator Support

Center for Plastic Surgery Ann Arbor
Ypsilanti, MI

Quick Apply

Job Details

Full-time
$18 - $22 an hour
5 days ago

Benefits

Free parking
Paid training
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Dependent health insurance coverage
Employee discount
Life insurance
Paid sick time

Qualifications

High school diploma or GED

Full Job Description

Job Title: Medical Office Receptionist with Coordinator Support

Company: Center for Plastic Surgery Ann Arbor

Location: Trinity Health Ann Arbor Hospital- Reichert Health Medical Center, Ypsilanti, Michigan

About Us: For 30 years, the Center for Plastic Surgery Ann Arbor has been a leading provider of cosmetic surgery and medical spa services, committed to delivering exceptional patient care and transformative aesthetic results. Our state-of-the-art facility offers a wide array of surgical and non-surgical procedures, performed by a team of skilled professionals dedicated to excellence and patient satisfaction. To learn more, please visit our website at: www.cpsaa.com

Our Team: Our team is comprised of highly dedicated, ambitious, and hardworking professionals who are passionate about learning and providing exceptional client and patient care. We are a close-knit group seeking individuals who share our values and enthusiasm to join our team.

Position Overview: The Center for Plastic Surgery in Ann Arbor is seeking a friendly, organized, and customer-focused Medical Office Receptionist to join our team. This role serves as the first point of contact for patients while providing essential administrative support to both the Reception and Coordinator teams.

The ideal candidate is highly organized, detail-oriented, compassionate, and thrives in a fast-paced environment. They must be able to manage multiple priorities while delivering exceptional patient care and customer service.

The primary responsibility of the Medical Office Receptionist is to oversee front desk operations, ensuring a welcoming and efficient experience for every patient and visitor. In addition, this position provides administrative support to the Coordinator team by assisting with surgery scheduling, patient consultations, and new patient inquiries. This role is instrumental in maintaining smooth daily operations and ensuring a seamless patient experience from the initial phone call through treatment planning.

Key Responsibilities:

Reception Support (Primary Role)

Appointment Scheduling

Coordinate patient appointments and consultations, optimizing scheduling efficiency while accommodating patient preferences and provider availability. Manage appointment reminders and follow-up communications.

Patient Relations

Greet patients and visitors with a warm and welcoming demeanor, ensuring a positive first impression of our practice. Answer phone calls, schedule appointments, and respond to inquiries courteously and professionally.

Customer Service Excellence

Anticipate patient needs and proactively address concerns or inquiries to ensure a seamless and satisfying experience. Listen attentively, empathize with patient concerns, and provide appropriate assistance or escalation to resolve issues promptly.

Data Entry Collection

Verify patient information, collect necessary documentation, and ensure accurate completion of intake forms. Check in patients for their visits, process services rendered, and reconcile daily transactions.

Administrative Support

Assist with various administrative tasks, including data entry, filing, scanning, and faxing documents. Collaborate with clinical staff and other team members to facilitate efficient workflow and optimize patient care delivery. Support physicians, nurses, and office staff with administrative tasks as needed.

Financial Transaction Processing

Handle financial transactions and payment processing for patient encounters.

Coordinator Support (Support Role)

Surgery Scheduling

Onboard surgical cases, including all pre- and post-surgical appointments. This involves preparing surgical charts and collecting surgical prepayments under the direction of the Coordinator.

Patient Consultation Discussions & Communications

Engage in discussions with patients about surgery scheduling, fees and financial timelines, clearance requirements, and general patient communication inquiries.

New Patient Inquiry & Lead Management

Facilitate discussions with new patients and assist the Coordinator with lead tracking efforts along with post-consultation follow-up.

Schedule Maintenance

Assist the Coordinator in managing physician scheduling templates to ensure smooth and effective clinic and surgery schedules.

Financial Management

Process financial transactions for surgical procedures along with providing patient education about financing programs.

Administrative Support

Assist the Coordinators with various administrative tasks.

Qualifications and Preferred Skills:

High school diploma or equivalent required; additional education or certification in medical office administration is preferred.
Previous medical receptionist experience preferred; plastic surgery, dermatology, cosmetic, aesthetic practice experience strongly preferred.
Strong interpersonal and communication skills, with a friendly and professional demeanor.
Proficiency in computer skills, ideally including experience with electronic medical records (EMR) systems and Microsoft Office applications.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Proven ability to strategically manage complex, multi-provider calendars across both surgical and med spa divisions, intelligently sequencing appointments to eliminate provider downtime and maximize practice revenue.
Knowledge of medical terminology and procedures related to plastic surgery and aesthetic treatments is a plus.
Knowledge of HIPAA regulations and patient privacy standards.
Experience with processing payments
A successful candidate is compassionate, detail-oriented, highly organized, and thrives in a fast-paced environment. They possess excellent communication skills, anticipate patient needs, and take pride in providing an exceptional experience from the initial consultation through the patient's surgical journey.

Benefits:

Competitive hourly wage and comprehensive benefits package
Health and dental insurance plans, including life and long-term disability coverage
Retirement savings plan (upon eligibility)
Paid time off
Holiday pay
Employee discounts on procedures, medspa services, and skincare products
No nights/weekends
Convenient on-site parking

Position Details:

Job Type: Full-time

Pay: $18.00 - $22.00 per hour (depending on experience)

Expected hours: 40 hours per week, Monday to Friday

Work Location: Ypsilanti, MI (In-person position)

Pay: $18.00 - $22.00 per hour

Benefits:

401(k)
AD&D insurance
Dental insurance
Dependent care reimbursement
Dependent health insurance coverage
Disability insurance
Employee discount
Free parking
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Paid training

Experience:

healthcare: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in brighton, mi

Medical Office Receptionist with Coordinator Support

Customer Service Representative (Hybrid)

Patient Services Intermediate

Sr. Patient Access Coordinator

Patient Care Coordinator

Patient Access Coordinator

Medical Receptionist

Surgery Scheduler

Internal Care Coordinator

IHAMI_Medical Receptionist I_3010

Contingent Medical Receptionist

Service Sales Coordinator

Customer Experience Coordinator

Patient Care Coordinator

Access Center Coordinator

Patient Intake Coordinator

Coordinator, Customer Service Representative

Patient Coordinator

Admissions Coordinator

Hearing Ambassador (Patient Care Coordinator)

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