Top 13 Service desk support Jobs in Brighton Ny

Service Desk Support Tech II
University of Rochester —Brighton, NY
- $21.78 - $30.53 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
5h
NTID Service Desk Representative II
Rochester Institute of Technology —Rochester, NY
- $19.65 - $31.45 an hour
- Email
- Mid-level
- 3 years
- High school diploma or GED
Desktop Technician
SUSTAINABLE ENERGY DEVELOPMENTS INC —Rochester, NY
- $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Free parking
- Profit sharing
Quick Apply
IT Helpdesk Technician
Acura of Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Garber Honda —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Porsche Audi Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
Customer Tech Suppt Tech I
University of Rochester —Brighton, NY
- $19.96 - $27.94 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
IT Service Desk Supervisor
Magnetic Technologies Corporation —Rochester, NY
- $80,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
iWaste Support Analyst
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
L3 Systems Engineer
Simple Tech Innovations, Inc. —Rochester, NY
- $80,000 - $92,000 a year
- Full-time
- Google Workspace
- Azure
- 6 years
- Fuel card
- Health insurance
Quick Apply
Site Engineer - On Site Only
Mastronardi Produce —Ontario, NY
- $630,000 - $650,000 a year
- On call
- Azure
- Computer Science
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
5d
Technical Trainer
Engineered Lifting Systems & Equipment, Inc. (US) —Victor, NY
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
11d

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Service Desk Support Tech II

University of Rochester -
Brighton, NY

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Job Details

Full-time
$21.78 - $30.53 an hour
5 hours ago

Qualifications

Live chat
Desktop computer repair
Employee onboarding
Project development phase management
Content creation for technical audiences
Technical support via phone
Phone communication
Software implementation
Disk encryption
Hardware maintenance
Mid-level
Windows
Printer (troubleshooting support)
Software installation
High school diploma or GED
Phone customer support
Computer hardware
Desktop (troubleshooting support)
Decision making
Team training
Computer management
Hardware configuration
Remote access software
Mentoring
Desktop applications
WAN
Software documentation
Networking equipment (troubleshooting support)
Software testing
IP networking

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

900084 ISD Customer Service Business

Work Shift:

UR - Day (United States of America)

Range:

UR URG 106 H

Compensation Range:

$21.78 - $30.53

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer service and exhibits independent thinking. Assists with training of new representatives, documentation, and other projects as assigned. May participate in on-call rotation as needed. Acts as software/beta tester for new implementations and provides customer experience feedback. Performs routine software installations and upgrades using remote software tools.

ESSENTIAL FUNCTIONS

Provides advanced troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve.
Provides technical expertise in meeting customer satisfaction and meeting enterprise strategic goals. Uses independent judgment in decision-making when faced with unique customer situations.
Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an on-going basis.
Assists with coordinating and implementing technical strategies related to patient care, research, administration, and academia. Acts as software/beta tester for new implementations and provides customer experience feedback. Acts as subject matter expert for applications/services.
Performs routine software installations and upgrades using remote software tools. Manages informational updates related to system outages requiring interaction with other technical groups or vendors.
Assists with the development and maintenance of technical documentation.
Provides project management support. Develops project timelines and milestones, communicates with appropriate user base, sets priorities, and manages progression of project implementation tasks as assigned.
Keeps abreast of current desktop, network, and LAN technologies through continuing education, journal review, web searches, on-the-job training, and formal seminar opportunities.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 2 years of customer service or other relevant experience required
Or equivalent combination of education and experience
Previous service desk or call center experience preferred
Experience with advanced troubleshooting computer hardware and software issues for both Macintosh- and Intel-based computers preferred
Advanced experience supporting multiple technologies/hardware preferred

KNOWLEDGE, SKILLS AND ABILITIES

Ability to travel between work sites required
Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required
Exceptional customer skills, including the ability to diffuse difficult situations required
Strong communication skills required
Excellent problem-solving abilities required
PC and Windows knowledge, particularly Microsoft Office suite preferred
Intermediate understanding of LAN/WAN technologies preferred
Ability to troubleshoot hardware/software, network and network configuration (TCP/IP), including the ability to troubleshoot without remote access preferred

LICENSES AND CERTIFICATIONS

CompTIA A+ Certification or Google IT certification upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

service desk support jobs in brighton ny

Service Desk Support Tech II

NTID Service Desk Representative II

Desktop Technician

IT Helpdesk Technician

IT Helpdesk Technician

IT Helpdesk Technician

Customer Tech Suppt Tech I

IT Service Desk Supervisor

IT Support Specialist - MSP

iWaste Support Analyst

L3 Systems Engineer

Site Engineer - On Site Only

Technical Trainer

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