Top 4769 Customer experience manager Jobs in Brockton, Ma

Customer Service Manager
Keltron Corp —Rockland, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
9d
Property Manager
Paradigm Properties —Boston, MA
- $91,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
10d
Branch Manager (Boston Logan International Airport)
SIXT USA —Boston, MA
- From $75,000 a year
- Evening shift
- 18 years or older
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director of Dining Experience (Chef Manager) [management]
Senior Living Residences —Canton, MA
- From $75,000 a year
- Email
- Residential
- Senior level
- Kitchen
- Commuter assistance
- Paid holidays
Quick Apply
Retail Store Area Team Leader-Sign on Bonus $3,500
Ocean State Job Lot —Norwood, MA
- $25 - $42 an hour
- Oracle
- Merchandising
- Office
- Profit sharing
- Paid holidays
2d
General Manager
Splash Car Wash —Quincy, MA
- $100,000 a year
- Full-time
- Sales
- Inventory management
- Mid-level
- Paid training
- Health savings account
Quick Apply
End User Experience Senior Manager
KRAFT GROUP LLC —Foxborough, MA
- $132,000 - $155,000 a year
- Full-time
- Office
- Windows
- 8 years
3d
Community Manager - Modera South Shore
Mill Creek Residential —Marshfield, MA
- $90,000 - $100,000 a year
- Inventory management
- Mid-level
- Residential
- AD&D insurance
- Disability insurance
7d
Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
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Customer Service Manager
Stop & Shop —Attleboro, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
19h
Client Relationship Manager
HUB International —Rockland, MA
- $31.25 - $40.86 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
9d
Dispatch Supervisor
WIN Waste Innovations —Taunton, MA
- $95,000 - $105,000 a year
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
10d
IS Support and Help Desk Manager
Sturdy Health —Attleboro, MA
- $101,120.77 - $157,957.62 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
3d
Resident Services Manager 2 - Lodge at Foxborough
Western Residential Inc. —Foxborough, MA
- $33.65 - $36.06 an hour
- Inventory management
- Mid-level
- Office
Quick Apply
Manager, Learning Experience, Design & Development
FM —Norwood, MA
- $138,000 - $198,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- 401(k)
- Tuition reimbursement
Operations Manager
Amazon.com Services LLC —Taunton, MA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Customer Solutions Team Manager
Scout Motors —Boston, MA
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
Manager, Functional Training
Stop & Shop —Quincy, MA
- $125,200 - $187,800 a year
- Hybrid work
- 5 years
- Mid-level
- Office
Operations Manager
SUNRISE TECHNOLOGIES INC —Raynham, MA
- $125,000 - $140,000 a year
- Full-time
- 5 years
- Engineering
- Mentoring
Quick Apply
Customer Success Manager
Level Data LLC —Boston, MA
- $75,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Health insurance

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customer experience manager jobs near brockton, ma

Customer Service Manager

Keltron Corp
Rockland, MA

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
9 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Customer communication
Microsoft Excel
Interpersonal skills
Quality management
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Customer service manager experience
Client services
SAP ERP
SAP Manufacturing

Full Job Description

Customer Service Manager

Position summary:

Primary objective for this role is commitment to excellence and customer satisfaction, including effective and quality management of the Customer Service team.

This position has the primary role in managing incoming calls, administrative and sales-related internal activities for customer contact, order and RMA processing, new quotes, new product requests. Also responsible for communicating with manufacturing team to ensure high customer satisfaction.

Primary Responsibilities:

· Supervise other customer service team members: providing guidance, training, support and direction

· Respond to customer requests for product, pricing, and delivery information, accurately and in a timely fashion.

· Enter customer orders accurately and in a timely fashion.

· Relay customer information and special requests to the appropriate technical, engineering, sales or manufacturing department.

· Coordinate the new product implementation process.

· Ensure thorough e-mail and verbal communication daily any and all customer related issues (Corrective Action/RMA initiation)

· Assist in planning to meet monthly sales numbers.

· Communicate with other departments to provide order updates and material readiness efficiently and accurately to customers.

· Assemble weekly numbers and reports to present to the upper management.

· Additional duties may be required including: coordinating shipping, working with outside vendors for drop shipments, reaching out to customers for overdue invoice payments etc.

Skills:

· Communication- Strong oral and written communication skills.

· Working knowledge of SAP or ERP in manufacturing environments

· Working experience with Salesforce or similar CRM platforms.

· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

· Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Time Management - Managing one's own time.

· Supervisory experience leading a small team of customer service/sales professionals.

· Service Orientation - Handles inbound calls and provides callers with product and service information.

Qualities:

· Possess professional appearance and enthusiastic can-do attitude.

· Strong leadership skills and ability to motivate and manage a successful team.

· Ability to multitask, while staying on task and focused.

· Ability to perform in a detail oriented, problem-solving environment.

· Excellent computer skills including knowledge of Microsoft Office applications (Intermediate Level Excel and Power Point) and Salesforce

Excellent interpersonal skills

Strong team player, work ethic and commitment to job.

Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.

Experience And Education:

High School Diploma ; Minimum of 3 years previous, successful customer Service experience, preferably in a technical, manufacturing environment.

Benefits: Medical, Vision & Dental Plans; 401K, FSA and HSA options. Company paid Life and LTD and STD insurances.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience in the manufacturing industry?

Do you have experience in the fire or medical gauge industry?
Do you have experience with SAP or ERP systems

Experience:

Customer Service Managment: 3 years (Required)

Location:

Rockland, MA 02370 (Required)

Ability to Commute:

Rockland, MA 02370 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in brockton, ma

Customer Service Manager

Property Manager

Branch Manager (Boston Logan International Airport)

Director of Dining Experience (Chef Manager) [management]

Retail Store Area Team Leader-Sign on Bonus $3,500

General Manager

End User Experience Senior Manager

Community Manager - Modera South Shore

Contact Center Supervisor

Customer Service Manager

Client Relationship Manager

Dispatch Supervisor

IS Support and Help Desk Manager

Resident Services Manager 2 - Lodge at Foxborough

Manager, Learning Experience, Design & Development

Operations Manager

Customer Solutions Team Manager

Manager, Functional Training

Operations Manager

Customer Success Manager

I want to receive the latest job alert for customer experience manager in brockton, ma

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