Service Desk Coordinator
Elevate Technology Solutions —Brockton, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Coordinator, Program Operations - Europe Programs
Road Scholar - Educational Travel —Boston, MA
- $23.40 an hour
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- Administrative experience
Quick Apply
5d
Transportation Coordinator
RSC Transportation Inc —Brockton, MA
- $50,000 - $56,000 a year
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
Quick Apply
Project Management - Assistant Project Manager
Northeast Traffic Control —Plymouth, MA
- $25 - $30 an hour
- Email
- Background check
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Intensive Care Coordinator - Plymouth CSA
Bay State Community Services Inc —Plymouth, MA
- $20.20 - $21.64 an hour
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
- Continuing education credits
- 403(b) matching
Quick Apply
HVAC Dispatcher/Service Coordinator
Kermit B. Schulz & Sons, Inc. (KBS) —Millis, MA
- $24 - $28 an hour
- Full-time
- Management
- Mid-level
- HVAC
- Health insurance
- Dental insurance
Quick Apply
Athletic Trainer
Signature Healthcare —Brockton, MA
- $47 an hour
- Per diem
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Teaching Assistant High School, Special Education
COMPASS —Boston, MA
- $45,000 - $50,000 a year
- Full-time
- Classroom
- High school
- Education
- Health insurance
- Dental insurance
Quick Apply
Client Experience Office Coordinator
The Davey Tree Expert Company —Needham, MA
- $28 - $30 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
9d
Site Coordinator – Preschool Childcare Program
East Boston Social Centers —Boston, MA
- $65,000 - $85,000 a year
- Urgently hiring
- Background check
- Classroom
- Childcare
- Health insurance
- Dental insurance
Quick Apply
Special Education Teacher
Seaport Academy —Chelsea, MA
- $60,000 - $70,000 a year
- Full-time
- Classroom
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Case Coordinator (Options for Community Living)
United Cerebral Palsy of MetroBoston —Boston, MA
- $48,700 - $51,250 a year
- Full-time
- Working with individuals with disabilities
- Mid-level
- Administrative experience
- 403(b) matching
- Health insurance
Quick Apply
MEP Coordinator (Mechanical Electrical and Plumbing)/CAD
Emond Plumbing & Heating, Inc. —Taunton, MA
- $90,000 - $115,000 a year
- Full-time
- Background check
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Family Support Navigator
South Shore Support Services —Weymouth, MA
- $27 - $30 an hour
- Full-time
- Working with individuals with developmental disabilities
- CPR Certification
- Applied behavior analysis
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Service Technician HVAC/R
Atlantic Mechanical —Weymouth, MA
- $30 - $70 an hour
- Weekends as needed
- Clean driving record
- 5 years
- Driver's License
- Health insurance
- 401(k)
Quick Apply
3d
Educational Coordinator / Math & Science Teacher (Grades 9–12)
Total Performance Soccer: Center of Excellence —Foxborough, MA
- From $65,000 a year
- Full-time
- Background check
- School experience
- High school
Quick Apply
Director of Hybrid Education
National EMS Institute —Carver, MA
- Full-time
- Classroom
- 5 years
- Word processing
- Health insurance
- Tuition reimbursement
Quick Apply
Assistant Director - New School
The Gardner School —Hingham, MA
- $53,200 - $66,500 a year
- Full-time
- School experience
- Mid-level
- Supervising experience
- Paid training
- Paid holidays
Quick Apply
Administrative Assistant - Customer Service Support
Robert Reiser & Company, Inc —Canton, MA
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Project Manager
Bald Hill Builders —Walpole, MA
- 8 hour shift
- Clean driving record
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply

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field coordinator jobs near brockton ma

Service Desk Coordinator

Elevate Technology Solutions -
Brockton, MA

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Customer relationship building
Staff scheduling
Team scheduling
High school diploma or GED
Managing clients in a customer support role
Customer relationship management
Customer support
Cross-functional collaboration

Full Job Description

Service Desk Coordinator

Elevate Technology Solutions

Location: Brockton, MA (Hybrid after 90 days)
Employment Type: Full-Time

About Elevate Technology Solutions

Elevate Technology Solutions is a trusted technology partner delivering secure, scalable, and customer-focused IT services to commercial and government clients. We are committed to providing exceptional service experiences while helping organizations maximize the value of their technology investments.

Position Overview

Elevate Technology Solutions is seeking a highly organized and customer-focused Service Desk Coordinator to serve as the central point of coordination between clients and technical support teams. This role is responsible for managing the flow of service requests, coordinating technician schedules, monitoring ticket progress, and ensuring a high-quality customer experience from initial contact through resolution.

The ideal candidate thrives in a fast-paced environment, excels at communication and organization, and takes pride in delivering outstanding client service while helping technical teams operate efficiently.

Key Responsibilities

Serve as the primary point of contact for client support requests via phone, email, and ticketing systems.
Log, categorize, and document incidents and service requests with accuracy and attention to detail.
Prioritize and route support requests based on urgency, business impact, and service level agreements (SLAs).
Coordinate and manage technician schedules to optimize resource utilization and response times.
Monitor ticket queues, ticket aging, and SLA performance, proactively escalating issues when necessary.
Schedule onsite visits, maintenance activities, and project-related work while communicating updates to clients and technicians.
Conduct quality reviews of service tickets to ensure documentation, time tracking, and client communications meet company standards.
Maintain regular communication with clients regarding ticket status, scheduled work, and next steps.
Identify process improvement opportunities and recommend solutions that enhance service delivery and operational efficiency.
Follow and enforce established service desk processes, procedures, and best practices.

Required Skills & Qualifications

Strong customer service and relationship management skills.
Excellent verbal and written communication abilities.
Exceptional organizational, scheduling, and multitasking skills.
Strong attention to detail and follow-through.
Ability to prioritize competing demands in a fast-paced environment.
Experience working with ticketing, dispatching, or scheduling systems.
Familiarity with IT terminology and technical support environments.
Ability to work collaboratively across teams while maintaining a customer-first mindset.
High School Diploma or equivalent required.
Associate’s or Bachelor’s degree in Information Technology or related field preferred.

Preferred Experience

Experience in a customer-facing support, dispatch, coordinator, or service desk role.
Experience within a Managed Service Provider (MSP), IT services organization, or technical support environment.
Familiarity with ConnectWise or similar service management platforms.
Understanding of service delivery metrics, including response times, resolution times, and SLA compliance.

What Makes You Successful

You are highly organized and proactive.
You enjoy solving problems and keeping multiple priorities moving forward.
You communicate clearly and professionally with both clients and technical teams.
You take ownership of the customer experience and ensure no request falls through the cracks.
You are detail-oriented, quality-focused, and committed to continuous improvement.

IND-1

Salary 55K-75K

Quick Apply

Refine Your Search

field coordinator jobs in brockton ma

Service Desk Coordinator

Coordinator, Program Operations - Europe Programs

Transportation Coordinator

Project Management - Assistant Project Manager

Intensive Care Coordinator - Plymouth CSA

HVAC Dispatcher/Service Coordinator

Athletic Trainer

Teaching Assistant High School, Special Education

Client Experience Office Coordinator

Site Coordinator – Preschool Childcare Program

Special Education Teacher

Case Coordinator (Options for Community Living)

MEP Coordinator (Mechanical Electrical and Plumbing)/CAD

Family Support Navigator

Service Technician HVAC/R

Educational Coordinator / Math & Science Teacher (Grades 9–12)

Director of Hybrid Education

Assistant Director - New School

Administrative Assistant - Customer Service Support

Project Manager

I want to receive the latest job alert for field coordinator in brockton ma

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