Top 53 It support specialist Jobs in Broken Arrow, Ok

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Helpdesk Support Specialist II
Senior Star —Tulsa, OK
- Full-time
- Microsoft Outlook
- HIPAA
- Windows
Quick Apply
IT Technician
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Google Workspace
- Research
- Mid-level
Technology Support IT
American Power Innovations, LLC —Tulsa, OK
- $60,000 - $64,000 a year
- Full-time
- Mid-level
- Windows
- Continuous improvement
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4d
IT Support Specialist
BattleCreek Church —Broken Arrow, OK
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
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Tier 1, IT Help Desk Support
Centre Technologies —Tulsa, OK
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Technical Support Specialist
Navanta, LLC —Tulsa, OK
- $22.50 - $25.00 an hour
- Full-time
- Mid-level
- Ability to sit for extended periods
- 1 year
2d
HELP DESK I
McAfee & Taft —Tulsa, OK
- Full-time
- Computer literacy
- Writing skills
- Research
Part-Time IT Helpdesk Technician
Tulsa Technology Center —Tulsa, OK
- $18 an hour
- Extended hours
- Bilingual
- Background check
- Research
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In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Tulsa, OK
- $22.05 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Field Engineer I - Software Configuration
Aristocrat Gaming —Tulsa, OK
- $45,500 - $114,653 a year
- Full-time
- Hybrid work
- Laboratory
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
4d
CARDIO Implementation & Customer Success Specialist
MTN SYSTEMS LLC —Tulsa, OK
- $48,000 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Tulsa, OK
- $20.05 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Support Specialist
Federal Protection Inc —Tulsa, OK
- $38,000 - $47,000 a year
- Overtime
- Computer literacy
- Writing skills
- English
Quick Apply
IT Specialist- Entry Level
Onyx Imaging —Broken Arrow, OK
- $15 - $20 an hour
- 8 hour shift
- No experience needed
- Office
- Assembly
- Employee discount
- Flexible schedule
Quick Apply
Desktop Support Technician
BLACKHAWK INDUSTRIAL OPERATING CO —Tulsa, OK
- $15.38 - $22.80 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Customer Technical Support
Expert TA —Tulsa, OK
- High school diploma or GED
- Associate's degree
- Communication skills
Dispatcher
Jackson Technical L.L.C —Tulsa, OK
- $18 - $22 an hour
- Management
- Computer skills
- Communication skills
Onsite IT Engineer - Tulsa, Oklahoma
Dedicated IT —Tulsa, OK
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Part-Time IT Support Specialist
Hadco Metal Trading Co LLC —Claremore, OK
- $17 - $32 an hour
- Part-time
- Microsoft Outlook
- Office
- Windows
Quick Apply

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IT Support Technician

Velocigo Inc
Tulsa, OK

Quick Apply

Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in broken arrow, ok

IT Support Technician

Helpdesk Support Specialist II

IT Technician

Technology Support IT

IT Support Specialist

Tier 1, IT Help Desk Support

Technical Support Specialist

HELP DESK I

Part-Time IT Helpdesk Technician

In-Home Sales & Tech Support (Part Time)

Field Engineer I - Software Configuration

CARDIO Implementation & Customer Success Specialist

In-Home Sales & Tech Support (Full-Time)

Support Specialist

IT Specialist- Entry Level

Desktop Support Technician

Customer Technical Support

Dispatcher

Onsite IT Engineer - Tulsa, Oklahoma

Part-Time IT Support Specialist

I want to receive the latest job alert for it support specialist in broken arrow, ok

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