Top 4 Call center manager Jobs in Broken Arrow Ok

Manager of Operational Excellence (Call Center) | Onsite, Tulsa, OK
Avantive Solutions —Tulsa, OK
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Analysis skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
JT Services —Claremore, OK
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Insurance Call Center Operations
DXC Technology —Tulsa, OK
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
4d
Customer Service Supervisor
HomeTown Services —Tulsa, OK
- Mid-level
- Leadership
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply

Related jobs to explore

Based on your search for call center manager

Center Manager
Thrive Family Investments Inc., dba Huntington Learning Center —Broken Arrow, OK
Assess and monitor student progress, carefully managing their individual programs of instruction. A professional appearance and demeanor, consummate people…
$45,000 - $60,000 a year
Quick Apply
5d
Biolife EMT - Basic
Biolife Plasma Services —Broken Arrow, OK
Fulfill state requirements (in state of licensure) for basic IV therapy. Currently licensed or certified in the state where responsibilities will be assigned:…
$20 - $24 an hour
Quick Apply
10d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
1d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in broken arrow ok

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near broken arrow ok

Customer Service Supervisor jobs in Tulsa, OK

Call Center Representative jobs in Tulsa, OK

Remote Call Center jobs in Oklahoma City, OK

Call Center Manager jobs in Frisco, TX

Call Center Manager jobs in Midland, TX

Distribution Center jobs in Longview, TX

Call Center Manager jobs in Chicago, IL

Call Center Manager jobs in Atlanta, GA

District Manager jobs in Detroit, MI

Healthcare Customer Service Representative Remote jobs in Los Angeles, CA

Customer Service Supervisor jobs in San Antonio, TX

Customer Service Supervisor jobs in Nashville, TN

Phlebotomy Supervisor jobs in North Carolina

Customer Service Supervisor jobs in Salt Lake City, UT

Customer Service Supervisor jobs in Las Vegas, NV

Customer Service jobs in Saint Paul, MN

Stennis Space Center jobs in Bay Saint Louis, MS

Call Center Representative jobs in Rochester, NY

Call Center Representative jobs in Houston, TX

Customer Service Representative jobs in Philadelphia, PA

Manager of Operational Excellence (Call Center) | Onsite, Tulsa, OK

Avantive Solutions -
Tulsa, OK

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Performance improvement leadership
Strategic management
Automation
Managing teams in a customer support role
Tooling
5 years
Coaching
Performance management strategy
Resource planning methods
Simulation-based learning activities
Employee retention
Gap analysis
Metrics Reporting
Incident Escalation
Frontline customer support management
Global team management
Team development
Profit & loss
Analysis skills
Corporate training program coordination
Employee retention strategy
Management reporting
Telephone systems
Lead Segmentation
Operational excellence initiatives
Capacity planning
Process improvement planning
Business operations
Role-playing (training delivery method)
Senior level

Full Job Description

Manager of Operational Excellence (Call Center)

About the job

Role Description

The Manager of Operational Excellence (Call Center) is a full-time, on-site role based in Tulsa, OK. This position is responsible for leading continuous improvement initiatives across call center operations, including analyzing performance metrics, identifying process gaps, and implementing actionable solutions to enhance efficiency and customer experience.

Day-to-day Responsibilities

Own daily operational performance, including dialer health, pacing, and platform efficiency across RingCentral, SingleComm, and related systems.
Execute list strategies, segmentation, and overlays to improve lead penetration and contact rates.
Manage staffing models, headcount planning, and real-time capacity across routing segments to support production goals.
Serve as the first point of escalation for platform issues, coordinating with vendors and IT to resolve outages and leading a 15-minute escalation bridge with the COO when needed.
Oversee training execution, including the rollout of AI roleplay simulators and enhancements to operational training programs.
Partner with HR and Finance on performance reporting, metrics tracking, and variable compensation processes.
Lead QA operations and collaborate with our Noida, India team to quickly identify and address Agents of Concern (AOC).
Develop performance initiatives and gamification strategies that strengthen supervisor effectiveness, team culture, retention, and revenue performance.
Translate Client Services goals into actionable dialing strategies, list segmentation plans, and agent alignment while maintaining production stability.
Identify and implement ongoing improvements across quality, processes, and operational performance.

Qualifications

5+ years of leadership experience in high-volume, fast-paced contact centers, with a strong background managing large outbound operations.
Advanced knowledge of enterprise dialers, workforce management (WFM) systems, automated list management tools, and performance/gamification platforms.
Strong analytical and strategic mindset with the ability to turn business goals and P&L objectives into actionable floor strategies, scripts, and dialer configurations.
High-accountability leadership approach with experience coaching site leaders and partnering cross-functionally with QA, HR, Finance, and Client Services teams.
Ability to work on-site in Tulsa, OK and collaborate effectively with teams across different locations and regions.

What We Offer

Salary range between $80,000- $100,000
Medical coverage that includes no-cost virtual doctor visits
Dental and vision coverage
Paid time off
Paid holidays
401(k) with company match
Optional pet insurance

Who We Are

Avantive Solutions is a purpose-led global contact center and BPO services company that delivers innovative customer engagement, strategic sales, and digital marketing solutions. Founded in 1988, the organization operates across North America, Latin America, and Asia Pacific, offering opportunities to work in diverse markets.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

call center manager jobs in broken arrow ok

Manager of Operational Excellence (Call Center) | Onsite, Tulsa, OK

Call Center Manager

Manager, Insurance Call Center Operations

Customer Service Supervisor

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in broken arrow ok

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected