Your Role
The Field Performance Specialist provides expert technical service, guidance, and support to assigned customer accounts, helping customers optimize the performance of Hybrid Turkeys’ products within their production systems. This role builds strong, trusted, and value-added customer relationships by developing a deep understanding of how Hybrid products perform in customer operations, to capitalize on performance opportunities. The Field Performance Specialist investigates performance deviations later in the flock cycle, post brooder; works with growers on performance enhancement strategies; identifies systemic issues across farms and provides guidance back to customers and internal teams on how to address these challenges. Part of the role is the ability to connect what is observed on farm with the improvements required within Hybrid Turkeys’ own organization, as well as to recommend practical trials, corrective actions, or next steps that help overcome recurring issues and improve future outcomes. Success in this role requires strong analytical capability, practical problem-solving skills, sound judgement, and the ability to translate technical knowledge into meaningful recommendations that support customer success and continuous improvement.
Responsibilities
-
Provide high-level, expert technical service to assigned customers to optimize product performance and support continuous improvement
-
Collaborate closely with customers to assess challenges, resolve issues, provide practical solutions, and serve as the trusted technical expert for turkey management matters
Apply specialized education in animal health and nutrition in conjunction with Hybrid’s consulting nutrition company and senior veterinarian to develop solutions to field challenges and to gain a better understanding of opportunities in feeding and vaccination programs
Travel regularly throughout the U.S. region to provide on-site customer support, technical guidance, and relationship management, with a minimum travel requirement of 80%
In partnership with the Placement Quality Specialist and the Product Manager, you will collect, analyze, and interpret customer data to identify performance trends, improvement opportunities, and meaningful benchmarking insights for customers
Maintain and continuously improve overall product performance across all relevant areas
Together with the Data and Performance specialist, evaluate, and recommend new tools, technologies, advisory approaches, and service enhancements to improve customer support
Identify potential sales opportunities and communicate qualified leads, customer needs, or business growth opportunities to the Key Account Manager
Build, maintain, and strengthen trusted relationships with assigned customers through responsive, professional, and value-added support
Develop and present technical data, performance insights, and management information to support informed decision-making and enhance customer service
Effectively utilize CRM and related systems to document activity, track customer needs, and support timely follow-through
Collaborate closely with Account Managers to support account planning, customer engagement, and aligned service delivery
Perform other projects, duties, and responsibilities as requested or required to support business objectives
- Bachelor or Master degree in Agriculture, Animal Science, Poultry Science, Agribusiness or a related field of study
-
Preference to specialized or advanced coursework in animal health/veterinary care, or poultry nutrition
-
7 to 10 years of practical experience working with turkeys or within the poultry industry
-
Animal production experience and/or technical services (commercial or turkey breeding operational experience)
-
Customer focused (internally and externally)
-
Superior interpersonal and communication skills
-
Ability to analyze data
-
Problem solving and critical thinking skills
-
Excellence organizational skills
-
Valid passport with the ability to travel
About Us
Hendrix Genetics is a multi-species animal breeding, genetics and technology company that is passionate about animal breeding and our customers. We have breeding programs in laying hens, turkeys, traditional poultry, swine, salmon, shrimp and trout.
We are a customer focused business that believes in adding value in every interaction. We look for innovative, sustainable solutions, together with the entire animal protein value chain. At the start of the chain, we have an influence on the outcome. For us, better breeding today, means a brighter life tomorrow. As a Hendrix Genetics employee, you will join us on mission to feed the world.
Your values are ideas and beliefs that shape you and guide your choices in life. A company can also have its own set of values, called company values. Hendrix Genetics’ company values are there to help you feel empowered in your role and give you a sense of connection to our place in the world. We strive for excellence, ensure everyone wins and go the extra mile every day.
We believe that diverse teams brings a wealth of perspectives, ideas and experiences to the table. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
What We Can Offer You
Our people are of utmost importance to us. You will work in an environment based on respect, trust and recognition. You will have the opportunity to shape your own career by working locally or internationally with colleagues from around the globe. We believe in your personal development and provide on the job training, continuing education, industry programs and challenging work. We also offer competitive compensation and benefit packages with regular reviews of total compensation.
We also ensure that all employees have the opportunity to contribute to a sustainable future. Hendrix Genetics has recognized for a long time that there is far more than just efficiency to consider in producing food. What we do today has an impact on the future. Not just our own future, but that of generations to come.
Apply Today
If you are interested in taking on a new challenge and joining our organization, submit your CV directly to this page. We look forward to exploring this opportunity with you!
