At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
We are seeking a dedicated and experienced professional to join our Treasury Management team as a Signature Treasury Support Coordinator. Support Coordinators provide dedicated support to assigned strategic clients for servicing and maintenance of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless experience with Treasury Management products. Serves as the main point and liaison for the client representative via phone or email, conducts servicing and maintenance activities, monitors, and tracks requests through to client use. Builds a positive client relationship by ensuring an optimal level of service delivery and product functionality exceeding clients’ expectations. Escalates potential obstacles appropriately and communicates status effectively while ensuring an efficient and timely onboarding.
Essential Functions
- Serve as the dedicated coordinator for assigned client(s) and the point of contact for internal departments to support servicing and maintenance of treasury products.
- Builds a relationship with assigned client(s) and internal dedicated partners.
- Communicates effectively with all levels of external client participants and internal U.S. Bank partners, establishing and maintaining positive working relationships.
- Leads projects for assigned clients ensuring participation from external and internal partners, assigned tasks completed on time, and management of project to completion.
- Manages multiple requests and deadlines simultaneously, set priorities and adapts to changing conditions.
- Responds and tracks unique client needs and situations to affect a positive outcome when presented with obstacles and challenges.
- Adapts and translates processes for clients and apply them to actionable and practical plans within a client profile.
- Creates, prepares documentation, and processes maintenance requests for Treasury Management products.
- Plans, organizes, and coordinates tasks to meet deadlines with assigned technical and operational groups throughout department while ensuring a superior client onboarding.
- Provides accurate complete information to establish products and services on back-end systems.
- Follows up with the client to ensure proper set-up of the products and services, taking responsibility to answer questions.
- Utilizes client profile and available automations to determine scope of requested services and provide accurate complete information to complete maintenance and servicing for treasury management products and services.
- Participates in and contribute to projects for organizational initiatives, taking an active approach in identifying and recommending improvements to existing processes and products.
- Provides guidance to peers and shares best practices to enhance the client experience.
- Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.
Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically five to eight years of related experience
Preferred Skills/Experience
- Knowledge of Treasury Management products and processes with an understanding of how clients use them.
- Excellent verbal and written presentation and communication skills
- Strong planning and organizational skills
- Good analytical and problem-solving skills.
- Strong servicing skills and expertise.
- Proficiency in Microsoft Office Suite.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong executive presence, confidence partnering with a variety of levels within the organization.
- Background managing or servicing business clients, with an emphasis on an elevated client experience.
- Strong relationship management skills with a client-focused approach
- Treasury Management and servicing experience with the ability to operate effectively in a dual-role environment
- Proven ability to manage and support an assigned client portfolio
- Solid project management skills with experience coordinating initiatives from inception to completion
- Broad banking knowledge across products, services, and operational functions
- Confident facilitator who can lead meetings, drive discussions, and clearly articulate expectations and next steps
- Adaptable and able to pivot quickly while effectively managing escalations and complex issues
- Self-motivated, proactive, and driven to take ownership and deliver results
- Comfortable navigating ambiguity and change, with the ability to thrive outside of one's comfort zone
- Demonstrates a strong eagerness to learn, grow, and continuously expand knowledge and capabilities
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75,820.00 - $89,200.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
