Top 15 Head payments manager Jobs in Brookfield, Wi

Chapter 13 Team Lead
Miller & Miller Law —Milwaukee, WI
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Experienced Garage Door Installer, Milwaukee WI $10K Sign-On
A1 Garage Door Service —Milwaukee, WI
- $42.00 - $47.25 an hour
- Full-time
- Clean driving record
- Computer literacy
- Basic math
- Fuel card
- Health insurance
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Sr. Operations Manager
Amazon.com Services LLC —Oak Creek, WI
- $135,000 - $182,700 a year
- Full-time
- Engineering
- Bachelor's degree
- Mentoring
- AD&D insurance
- Health insurance
Member Assist Cart Attendant
Sam's Club —Waukesha, WI
- $17 - $25 an hour
- High school
- Outdoor work
- Entry level
- Paid jury duty
- Disability insurance
Employee Health Nurse - Full-time
Children's Wisconsin —Milwaukee, WI
- Full-time
- Nursing
- RN License
- Ability to walk for extended periods
4d
Occupancy Specialist/Property Manager
Lutheran Social Services of WI & UP MI —Waukesha, WI
- $24 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Employee assistance program
Quick Apply
5d
Bartender
Cream City Concepts —Milwaukee, WI
- Part-time
- Bar
- 18 years or older
- No education required
- Employee discount
Quick Apply
Risk Management Lead - Construction
Turner & Townsend —Milwaukee, WI
- Full-time
- Analysis skills
- Team management
- Senior level
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Customer Service Representative DJS
Wisconsin Stamping & Manufacturing —Hartford, WI
- Full-time
- Microsoft Outlook
- ERP systems
- High school diploma or GED
- Profit sharing
- Paid holidays
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Physician - Hematology Oncology
US Veterans Health Administration —Milwaukee, WI
- $124,308 - $400,000 a year
- Part-time
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
1d

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Sr. Operations Manager
Amazon.com Services LLC - A57 —Etna, OH
Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned. Lift and move totes up to 49 pounds each.
$135,000 - $182,700 a year
Sr. Operations Manager
Amazon.com Services LLC —New Albany, OH
Degree in Engineering, Operations or related field and MBA preferred. Ability to work in construction /distribution environments that may be noisy, unlit,…
$135,000 - $182,700 a year

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head payments manager jobs near brookfield, wi

Chapter 13 Team Lead

Miller & Miller Law -
Milwaukee, WI

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Team supervision
Interpersonal skills
Caseload management
Managing legal teams
Legal firm experience
Supervising experience
Clio
Calendar management
Managing case managers
Law office experience
Legal case management
Document management
Bankruptcy law compliance support experience
Bankruptcy

Full Job Description

Miller & Miller is a widely respected consumer bankruptcy law firm, in downtown Milwaukee, looking to add an energetic, positive, and driven team member. We are looking to hire an experienced Team Lead to our Chapter 13 bankruptcy department.

The ideal candidate must have excellent customer service skills, a keen eye for detail, and be a team player. Additionally, the ideal candidate will be comfortable working in a high volume law firm, handling multiple clients simultaneously, and is both dependable and reliable.

The Chapter 13 Team Lead is the operational core of Miller & Miller Law's Chapter 13 department. This is not a traditional paralegal role. The Team Lead owns the department's day-to-day execution — managing case flow, leading the case management team, enforcing process standards, and driving every case toward confirmation and discharge. Attorneys are consulted for legal decisions. Everything else runs through the Team Lead.

Job duties include, but not limited to:.

1. Confirmation machine — own it

Run the weekly confirmation huddle — every unconfirmed case reviewed, status flagged (Ready / Needs Amendment / Blocked), named owner and deadline assigned to every blocked item
Track every unconfirmed case from filing to confirmation; escalate stalled cases immediately
Enforce the 48-hour objection response rule — every trustee or creditor objection assigned within 24 hours, response drafted within 48
Escalate to attorney only when the objection requires a legal strategy decision
Own the confirmation rate KPI — target 85%+

2. Case flow management — pre-filing through discharge

Oversee the pre-filing team handoff — verify every case handed to the Ch. 13 pod meets all handoff standards (autopay/TFS confirmed, TFS and NDC portals verified, at least one payment made, prep call completed)
Assign and manage case managers across the pod — each case has a named owner at every phase
Monitor post-341 task completion — AI summary reviewed, tasks assigned same day, readily-available documents obtained within 3 days, confirming email sent within 24 hours
Manage post-confirmation case maintenance — payment compliance, ECF monitoring, annual tax return processing, motions management, hearing prep
Own end-of-case process — completion course, mortgage/child support certification, discharge

3. Ticket system — triage and route

Manage the department ticket system — every inbound task, client request, and escalation is ticketed, assigned, prioritized, and tracked to resolution
Review attorney escalation tickets — confirm that every ticket routed to an attorney genuinely requires attorney judgment before it lands with Mark or Jill
Monitor overdue tickets daily — no ticket sits unresolved past its SLA without a documented reason

4. Smart routing — phone and email

Own and enforce phone and email routing protocols — every call and email reaches the right person the first time
Monitor SLA compliance — calls returned same day, emails answered within 24 hours, urgent items (AODs, court notices) actioned immediately
Protect attorney calendar — no call or email routes to Mark or Jill without first passing through a case manager or the Team Lead
Review weekly SLA dashboard with pod; address recurring routing failures

5. Team management and development

Directly supervise case managers and legal assistants — conduct regular 1:1s, set performance expectations, and address issues early
Own SOP documentation — every process is written down, version-controlled, and accessible; institutional knowledge does not live in anyone's head
Train new staff — every new hire completes the documented training process before working independently on cases
Identify skill gaps and coordinate training; escalate hiring needs to operations leadership
Build a team where employee longevity is the norm — consistent staff means better client outcomes and lower training costs

6. KPI ownership and reporting

Track and report on all department KPIs weekly — confirmation rate, days to confirmation, 341 continuation rate, post-confirmation dismissal rate, SLA compliance, fee app completion
Present KPI summary to operations leadership and attorneys monthly
Identify trends — rising amendment rates, stalled cases, SLA misses — and address root causes, not just symptoms
Own the fee application revenue stream — assign responsibility, track completion, report revenue captured

Required Qualifications:

3+ years in a bankruptcy law firm, with direct Chapter 13 case management experience
Experience managing or leading a team of paralegals or legal assistants
Demonstrated ability to manage a high-volume caseload with competing deadlines
Experience with Clio or comparable case management software
Familiarity with NDC, TFS, and trustee submission processes strongly preferred

Generous benefits package:

Immediate: Employer subsidized parking
After 90 days - health, dental, vision, life insurance, 6 paid days off, and paid holidays
After 1 year - 401(k) with fully vested employer match, 12 days paid vacation, partial telecommute opportunity
Free access to the building's fitness center

All submissions will be confidential.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

head payments manager jobs in brookfield, wi

Chapter 13 Team Lead

Experienced Garage Door Installer, Milwaukee WI $10K Sign-On

Sr. Operations Manager

Member Assist Cart Attendant

Employee Health Nurse - Full-time

Occupancy Specialist/Property Manager

Bartender

Risk Management Lead - Construction

Customer Service Representative DJS

Physician - Hematology Oncology

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