Top 43 Desktop support technician Jobs in Brookhaven, Ga

IT Service Desk Technician
Intellibee Inc —Atlanta, GA
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- 401(k)
Quick Apply
7d
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Tier 1 Help Desk Technician
5Q Partners, LLC —Sandy Springs, GA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
10d
IT Desktop Support Technician-Travel to other area clinics required.
Eye Consultants of Atlanta PC —Atlanta, GA
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Technician
NTT Ltd —Alpharetta, GA
- $25.66 - $34.72 an hour
- Weekends as needed
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
IT Support Tech
SOUTH COLLEGE —Marietta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
Service Desk Technician
COOLSOFT LLC —Atlanta, GA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Health insurance
Quick Apply
7d
IT Support Technician
Radancy —Atlanta, GA
- $50,000 - $57,000 a year
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Service Desk Technician - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
7d
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Service Desk Technician
Intellibee —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- 401(k)
7d
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
HELP DESK TECH TIER 1
HOOTERS OF AMERICA —Atlanta, GA
- $18 an hour
- Microsoft Excel
- Writing skills
- Mid-level
Quick Apply
IT Service Desk Technician
Vision Square Inc —Atlanta, GA
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
7d
Dedicated Onsite IT Technician - Stone Mountain, GA
In-Telecom —Stone Mountain, GA
- $57,000 - $67,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Disability insurance
- Vision insurance
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Atlanta, GA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
XceedIT, Inc. —Atlanta, GA
- $38,000 - $55,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Research
- Health savings account
- Health insurance
Quick Apply
6d
IT Service Desk Technician
Apollo Technology Solutions LLC —Atlanta, GA
- Contract
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
7d

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desktop support technician jobs near brookhaven, ga

IT Service Desk Technician

Intellibee Inc
Atlanta, GA

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Health insurance
401(k)

Qualifications

High school diploma or GED

Full Job Description

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

Essential Duties and Responsibilities:

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
Provide remote, phone, email, chat, and desk-side technical support to end users.
Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
Support printers, scanners, webcams, docking stations, and other peripheral devices.
Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
Assist users with collaboration tools and cloud-based productivity applications.
Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets.
Maintain accurate hardware inventory records within ServiceNow Asset Management.
Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
Assist with inventory audits and asset reconciliation.

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:
Microsoft Windows 11
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Windows Autopilot
ServiceNow
Cisco Webex
VPN technologies
Multifactor Authentication (MFA)
Network printers
Hybrid cloud environments
Hardware Asset Management (HAM)
Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

Strong customer service and communication skills.
Excellent troubleshooting and analytical skills.
Ability to diagnose hardware, software, and network issues.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong documentation and organizational skills.
Ability to explain technical concepts to non-technical users.
Ability to work independently and collaboratively within a team.
Knowledge of ITIL service management principles.

Skill Matrix:

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. Required 2 Years
Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD Highly desired 2 Years

Benefits at IntelliBee

Long-Term Stability: Join us on a multi-year opportunities with room to grow.
Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
Future Planning: Enroll in our 401(k) program and invest in your financial security.
GC Assistance: We support immediate Green Card processing, if required.

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in brookhaven, ga

IT Service Desk Technician

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IT Desktop Support Technician-Travel to other area clinics required.

Desktop Support Technician

IT Support Tech

IT Support Technician I

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IT Service Desk Technician

Dedicated Onsite IT Technician - Stone Mountain, GA

Senior Help Desk Technician

Technical Support Specialist

IT Service Desk Technician

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