Top 320 Customer support & client services managers Jobs in Brooklyn, Ny

Digital Guest Experience Manager
Nan Xiang Group —Queens, NY
- $65,000 - $85,000 a year
- Full-time
- Restaurant management
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Dental Lab Customer Service Manager
21st Century Dental Laboratory —Garden City, NY
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
Quick Apply
5d
Field Service Manager
Burroughs —New York, NY
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
Experience Center Supervisor
Lutron Electronics Co., Inc —New York, NY
- $85,000 - $120,000 a year
- Full-time
- Hospitality
- Mid-level
- Bachelor's degree
- Dental insurance
- Flexible spending account
Associate Director, PBM Client Services
Healthcare Support —New York, NY
- $163,000 - $190,000 a year
- Monday to Friday
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
11d
Sr Manager, Patient Services
Cesna Recruitment —Jersey City, NJ
- $160,000 - $170,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Nursing
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Service Supervisor
Cintas —Port Washington, NY
- $74,420 - $95,160 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
1d
Senior Lead Customer Support
Moxie —Brooklyn, NY
- $127,935 - $156,365 a year
- Full-time
- Remote
- Management
- System design
- Senior level
4d
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
eDiscovery Client Services Manager
Epiq Systems, Inc. —New York, NY
- $130,000 - $145,000 a year
- Weekends as needed
- Remote
- Recruiting
- Fair chance
- Business Administration
Customer Support Manager
Pickle —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
5d
Director of Customer Experience
LifeMD —New York, NY
- $170,000 - $200,000 a year
- Full-time
- Remote
- HIPAA
- Analysis skills
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
Manager, Toll Customer Relations
Metropolitan Transportation Authority —New York, NY
- $99,557 - $124,446 a year
- 6 years
- Bachelor of Science
- Office
- Commuter assistance
- Paid holidays
8d
Head of Customer Support
Obsidian Security —New York, NY
- $165,000 - $199,000 a year
- Remote
- Continuous improvement
- Senior level
- Leadership
Quick Apply
Team Leader - Hotlines - Remote
Safe Horizon —New York, NY
- $62,000 - $66,938 a year
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
Customer Service Supervisor
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $55,105 - $63,371 a year
- Full-time
- High school
- Mid-level
- Office
- Wellness program
- Health insurance
Senior Director, Customer Success [Renewals]
Catchafire —New York, NY
- $150,000 - $195,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
14d
Customer Success Manager
Coral Care —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- SQL
- Children
- Paid parental leave
- Paid holidays
Quick Apply
Client Services Principal (Remote)
MEDIDATA —New York, NY
- $184,500 - $242,000 a year
- Hybrid work
- 6 years
- Computer literacy
- Office
- Paid holidays
- Disability insurance
Director, Client Services
Rakuten —New York, NY
- $103,680 - $193,428 a year
- Full-time
- Writing skills
- Bachelor's degree
- Mentoring
- Dental insurance
- Paid time off
7d

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Digital Guest Experience Manager

Nan Xiang Group
Queens, NY

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Team leadership
Restaurant management
Bachelor's degree
Venue guest services
POS systems
Restaurant marketing
Food service management

Full Job Description

About Nan Xiang

For nearly 20 years, Nan Xiang has been redefining what Chinese cuisine can be in America. What began as a single restaurant in Flushing, Queens, has grown into one of the country's fastest-growing restaurant brands, recognized for our award-winning soup dumplings, handcrafted dishes, and authentic hospitality.

As we continue expanding nationwide, we're building a marketing team that combines creativity, data, and innovation to introduce more guests to the Nan Xiang experience. If you're excited about building something - not just maintaining it - we'd love to meet you.

Position Summary

Every guest interaction shapes how people experience the Nan Xiang brand. As Guest Experience Manager, you'll build and lead our guest experience function during an exciting period of national growth, ensuring every digital interaction reflects the hospitality, care, and quality we're known for.

Reporting to the Director of Marketing, you'll oversee our guest experience across every digital touchpoint—including online reviews, guest inquiries, loyalty support, and customer communications. You'll manage our reputation across platforms like Google, Yelp, TripAdvisor, and our loyalty platform while building the systems, processes, and team that deliver timely, thoughtful, and consistent support at scale.

This role combines customer experience, operations, technology, and analytics to transform guest feedback into actionable insights that strengthen our reputation, improve the business, and keep guests coming back.

Key Responsibilities

Online Reputation Management

● Own Nan Xiang's online reputation across all guest-facing review platforms, including Google, Yelp, TripAdvisor, and future review channels.

● Ensure reviews receive timely, personalized, and brand-aligned responses.

● Monitor restaurant ratings, identify trends, and proactively escalate issues requiring operational follow-up.

● Develop response standards and best practices that create a consistent guest experience across every location.

● Monitor competitive guest sentiment and emerging industry trends to identify opportunities for continuous improvement.

Guest Support & Customer Care

● Own the end-to-end digital guest support experience across our website, email, loyalty platform, online ordering channels, and other guest communication touchpoints.

● Resolve guest concerns with professionalism, empathy, and efficiency while coordinating with Operations and restaurant leadership when needed.

● Build clear escalation processes to ensure every guest inquiry reaches the appropriate team and is resolved promptly.

● Continuously improve response quality and overall guest satisfaction.

Guest Experience Operations

● Build and maintain a comprehensive Help Center, FAQ library, and internal knowledge base that supports both guests and internal teams.

● Develop response templates, SOPs, and service standards that improve consistency and efficiency.

● Identify opportunities to streamline workflows and improve the overall guest support experience.

Loyalty & Digital Guest Experience

● Serve as the primary marketing contact for Thanx guest support, loyalty questions, and digital ordering inquiries.

● Monitor guest feedback related to loyalty, rewards, and online ordering to identify opportunities for improvement.

● Partner with Marketing, Operations, and Technology teams to enhance the overall digital guest experience.

Continuous Improvement & Innovation

● Continuously evaluate new tools, technologies, and automation opportunities that improve the speed, consistency, and quality of guest communications.

● Identify repetitive workflows and develop scalable solutions that improve both the guest and team experience.

● Build and maintain response libraries, knowledge resources, and standardized workflows that improve efficiency and consistency.

● Research, test, and recommend new technologies—including AI-powered solutions—that meaningfully improve hospitality, productivity, or the guest experience.

Reporting & Guest Insights

● Develop executive dashboards that provide visibility into guest sentiment, reputation performance, response times, recurring issues, and emerging trends.

● Analyze guest feedback to identify operational opportunities, competitive trends, and areas for continuous improvement.

● Present monthly insights and actionable recommendations to Marketing, Operations, Culinary, and Leadership that improve the guest experience and business performance.

● Serve as the voice of the guest by transforming customer feedback into meaningful business intelligence.

Team Leadership

● Recruit, train, coach, and manage a team of part-time Guest Experience Coordinators.

● Establish quality standards, performance expectations, and response time goals.

● Schedule team coverage to ensure consistent support across all guest communication channels.

● Foster a culture of hospitality, accountability, and continuous improvement.

● Build a high-performing Guest Experience team capable of supporting Nan Xiang's continued expansion.

What Success Looks Like

The successful candidate combines empathy with operational excellence. They understand that every guest interaction is an opportunity to strengthen trust, build loyalty, and protect the Nan Xiang brand.

They don't simply answer reviews—they identify trends, improve processes, develop their team, and transform guest feedback into meaningful business improvements.

What We're Looking For

We're looking for someone who is passionate about hospitality, highly organized, and committed to delivering exceptional guest experiences through thoughtful communication and continuous improvement.

You should bring:

● 4–6 years of experience in guest experience, customer service, customer success, hospitality, or online reputation management.

● Experience managing online review platforms, customer support channels, or guest communication programs.

● Strong written communication skills with the ability to adapt messaging while maintaining a consistent brand voice.

● Experience developing SOPs, workflows, knowledge bases, or customer support documentation.

● Strong analytical skills with experience developing reports and identifying trends from guest feedback.

● Demonstrated ability to build processes, improve workflows, and create scalable systems in a fast-growing environment.

● Experience leading, coaching, or managing customer support teams is preferred.

● Excellent organization, time management, and problem-solving skills.

● A calm, empathetic, and solutions-oriented approach to guest interactions.

● Restaurant, hospitality, retail, franchise, or multi-location experience is strongly preferred.

Mission: Be the voice of our guests.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Have you managed online review platforms (e.g., Google, Yelp, TripAdvisor) for a multi-location business
Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

Bachelor's (Preferred)

Experience:

hospitality, or online reputation management: 4 years (Required)

Language:

Chinese (Preferred)

Ability to Commute:

Queens, NY 11354 (Required)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in brooklyn, ny

Digital Guest Experience Manager

Dental Lab Customer Service Manager

Field Service Manager

Experience Center Supervisor

Associate Director, PBM Client Services

Sr Manager, Patient Services

Service Supervisor

Senior Lead Customer Support

Customer Support Team Manager

eDiscovery Client Services Manager

Customer Support Manager

Director of Customer Experience

Manager, Toll Customer Relations

Head of Customer Support

Team Leader - Hotlines - Remote

Customer Service Supervisor

Senior Director, Customer Success [Renewals]

Customer Success Manager

Client Services Principal (Remote)

Director, Client Services

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