Top 66 Customer support coordinator Jobs in Brooklyn, Ny

Helpline Coordinator
COMMUNITY SERVICE SOCIETY OF NEW YORK —New York, NY
- $75,196 a year
- Full-time
- Hybrid work
- Spanish
- Experience working with individuals with disabilities
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Customer Support Coordinator
Culinary Depot —Hackensack, NJ
- $25 - $33 an hour
- Full-time
- Office
- Continuous improvement
- Communication skills
- Paid holidays
- Health insurance
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Care Management Coordinator (Mandarin/Cantonese Speaking)
HAMASPIK CHOICE INC —Brooklyn, NY
- $19 - $23 an hour
- Full-time
- Microsoft Excel
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Coordinator with HVAC Knowledge
THOMAS S. BROWN ASSOCIATES, INC. —Long Island City, NY
- $45,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Free parking
- Commuter assistance
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Case Management Coordinator – Call Center
Case X LLC —Lyndhurst, NJ
- $18 - $22 an hour
- Full-time
- HIPAA
- In-person
- Entry level
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2d
Account Coordinator
Talkspace —New York, NY
- $60,000 - $70,000 a year
- Remote
- Mid-level
- Neurology
- Organizational skills
- Health savings account
- Disability insurance
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Remote Enrollment - Outreach Coordinator
Medsien —New York, NY
- Contract
- Remote
- Older adults
- Communication skills
- Entry level
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Coordinator - Client Relations Center
Hermès Paris —Manhattan, NY
- $23.43 - $28.64 an hour
- Full-time
- Bilingual
- Microsoft Word
- Mentoring
- Profit sharing
- Paid parental leave
Coordinator, Client Connect
Disney Advertising —New York, NY
- $56,600 - $75,900 a year
- Microsoft Outlook
- Bachelor's degree
- Communication skills
3d
Implementation Coordinator
Judi Health —New York, NY
- $77,200 - $96,500 a year
- Hybrid work
- Writing skills
- Office
- High school diploma or GED
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12d
Account Coordinator
PIMS Inc —New York, NY
- $45,000 - $70,000 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Microsoft Office
- Disability insurance
- Health insurance
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Customer Service Representative & Scheduling Coordinator – New York, NY
Swifto NY —New York, NY
- $20 - $22 an hour
- Weekends as needed
- Hospitality
- Mid-level
- Office
- Health insurance
- 401(k)
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Account Coordinator
INSIDE SOURCE INC. —New York, NY
- $28 - $31 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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HVAC Service Coordinator/Customer Service
AFGO Mechanical Services Inc —Long Island City, NY
- $25 - $35 an hour
- Full-time
- Writing skills
- Mid-level
- Organizational skills
- Dental insurance
- 401(k)
Quick Apply
Client Service Coordinator
Remains Lighting —Brooklyn, NY
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
11d
Membership Coordinator (North Brooklyn YMCA)
North Brooklyn YMCA —Brooklyn, NY
- $20 - $25 an hour
- Online Application
- Hospitality
- Microsoft Excel
- Management
- Health insurance
- Paid time off
PBM Coordinator, Benefit Configuration
Rightway —New York, NY
- $23 - $27 an hour
- Remote
- Research
- Mid-level
- 1 year
Quick Apply
4d
Record Retrieval Coordinator
Recupera Record Retrieval Services —Great Neck, NY
- $19 - $21 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Medical office experience
- Office
Quick Apply
2d
Account Services Coordinator
Steve Madden —Long Island City, NY
- $24 - $26 an hour
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Call Center Coordinator (Full Time)
Metro Physical & Aquatic Therapy —Garden City, NY
- $17 - $20 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Patient care
Quick Apply

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Helpline Coordinator

COMMUNITY SERVICE SOCIETY OF NEW YORK -
New York, NY

Quick Apply

Job Details

Full-time
$75,196 a year

Benefits

Commuter assistance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Union benefits
403(b)

Qualifications

Spanish
Customer communication
Experience working with individuals with disabilities
Communication accessibility accommodations
Working with seniors
Older adults
Experience working with adults with disabilities
Typing
Productivity software
Experience working with individuals with language barriers

Full Job Description

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for over 175 years. CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including: Community Health Advocates (CHA); the CSS Navigator Network (CNN); Community Health Access for Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); the Managed Care Consumer Assistance Program (MCCAP); the NY State Office of the Aging (SOFA) program; the Independent Intellectual and Developmental Disabilities Ombudsprogram (IDDO) and the Facilitated Enrollment for the Aged Blind and Disabled program (FE-ABD). These services are free for New York health care consumers and small businesses. It also coordinates the Health Care for All New York Campaign (HCFANY), a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers.

The New York State Department of Health awarded CSS a contract to run the Independent Consumer Advocacy Network (ICAN), the statewide Ombudsprogram for Medicaid Managed Long Term Care (MLTC). For more information, see http://icannys.org. CSS seeks to hire a Helpline Coordinator to provide consumer assistance through the ICAN Helpline. The ICAN Helpline Coordinator will provide consumer assistance to callers on the ICAN helpline.

Job Responsibilities:

Handle live answer telephone calls from health consumers, family members and others on the ICAN Helpline;
Conduct intake with clients calling the Helpline;
Provide information, education, and referrals to callers to help them successfully enroll in or utilize Medicaid Managed Long Term Care (MLTC) coverage and other covered managed care plans;
Ensure the proper recording of consumer information, data and detailed case notes for each case;
Ensure timely responses for consumer cases requiring callbacks and follow up;
Contribute to reporting of helpline trends and statistics; and
Other responsibilities identified by Supervisor.

Job Requirements:

BA or relevant advanced degree required
Experience working with older adults and people with disabilities required
Written and spoken fluency in Spanish required
Extensive experience providing customer service assistance required
Proficiency with MS Office required
Experience providing customer service assistance on a helpline preferred
Experience entering case notes into Salesforce or other database preferred
Ability to provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the consumers, including individuals with limited English proficiency
Strong communication skills, ability to type and write clearly, concisely, persuasively and keep detailed notes of all communications
Ability to project patience, competence, and care for other people’s welfare through oral and written communications
Experience with and understanding of the health care system or demonstrated willingness to learn about it
Most days the schedule will be 9am-5pm, however one day per week may be 8am-4pm and one day per week may be 10am-6pm.

Salary and Benefits: This position is union represented by Local 1199 SEIU with an annual salary of $75,196.00 with comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy.

Physical Requirements: Office work that requires sitting, use of a computer, answering phone calls, etc.

CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work. CSS will provide all equipment necessary to perform the job from home, but the employee must use their own wired internet connection.

***Interested applicants should provide a cover letter and resume at the time of application submission***

CSS is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, military status, or any other characteristic protected by applicable federal, state, or local law.

CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.

Quick Apply

Refine Your Search

customer support coordinator jobs in brooklyn, ny

Helpline Coordinator

Customer Support Coordinator

Care Management Coordinator (Mandarin/Cantonese Speaking)

HVAC Service Coordinator with HVAC Knowledge

Case Management Coordinator – Call Center

Account Coordinator

Remote Enrollment - Outreach Coordinator

Coordinator - Client Relations Center

Coordinator, Client Connect

Implementation Coordinator

Account Coordinator

Customer Service Representative & Scheduling Coordinator – New York, NY

Account Coordinator

HVAC Service Coordinator/Customer Service

Client Service Coordinator

Membership Coordinator (North Brooklyn YMCA)

PBM Coordinator, Benefit Configuration

Record Retrieval Coordinator

Account Services Coordinator

Call Center Coordinator (Full Time)

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