Top 795 Service manager Jobs in Broomall, Pa

Experienced Centralized BDC Manager (Service)
Bergeys Inc —Souderton, PA
- Call employer
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Health savings account
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Technical Service Manager
The Wenger Group —Souderton, PA
- Full-time
- Microsoft Excel
- Customer service
- Ability to walk for extended periods
- Health savings account
- AD&D insurance
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Commercial Roofing Service Manager
TeamCraft Roofing —Philadelphia, PA
- $80,000 - $120,000 a year
- Full-time
- Construction site
- Basic math
- English
- Fuel card
- Paid holidays
Quick Apply
Relationship Specialist
AFC —Cherry Hill, NJ
- $70,000 - $75,000 a year
- Remote
- Bilingual
- Google Workspace
- Mid-level
- Paid parental leave
- Health savings account
Field Service Manager - Eastern Region
Atlas Copco Group —Philadelphia, PA
- 3 years
- Contracts
- Budgeting
- Health insurance
Service Leader
Chipotle —Glen Mills, PA
- Fast casual restaurant
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Regional Technical Training Manager
Hoffman's Exterminating —Gibbstown, NJ
- Full-time
- Customer service
- Mid-level
- Residential
- Health savings account
- Paid holidays
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Lead Field Service Representative
Water Technologies —Marcus Hook, PA
- Full-time
- 5 years
- Engineering
- High school diploma or GED
- Health savings account
- AD&D insurance
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Regional Service Manager
Morgan Properties —Lansdale, PA
- $95,000 - $105,000 a year
- Full-time
- 5 years
- Plumbing
- Apartments
- AD&D insurance
- Disability insurance
Customer Service Manager
Confidential —Voorhees, NJ
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
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Service Manager
CarShop Chester Springs-CS901 —Chester Springs, PA
- $85,000 - $100,000 a year
- Full-time
- Dealership
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
12h
Dedicated Meta Technician Expert - Full Time
Channel Partners —Springfield, PA
- $21.50 - $23.00 an hour
- Overtime
- Writing skills
- Merchandising
- High school diploma or GED
- Paid training
- Paid holidays
SERVICE MANAGER
CJ's Tire & Auto —Exton, PA
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
Assistant Manager Dietary/Nutritional Services
The Horsham Clinic —Ambler, PA
- Overtime
- Background check
- Hospital
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
14d
STEM Coordinator 26-27 SY
Alliance for Progress Charter School —Philadelphia, PA
- $50,000 - $70,000 a year
- Full-time
- School experience
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Automotive Service Advisor
Scott Kia of Limerick —Springfield, PA
- From $65,000 a year
- Full-time
- Dealership
- Mid-level
- In-person
- Health savings account
- Health insurance
Quick Apply
District Manager
Concentric LLC —Philadelphia, PA
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
8d
Service Manager
Skyworks LLC —Aston, PA
- Full-time
- Management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Operations Manager (Senior Service & Warehouse Manager)
KAAST MACHINE TOOLS INC —Aldan, PA
- Full-time
- Schematics
- 5 years
- ERP systems
- Health insurance
- 401(k)
Quick Apply
16h
Supports Coordinator - Case Manager Social Services - Horsham, PA
Care Lync —Horsham, PA
- $48,000 - $55,000 a year
- Full-time
- Spanish
- CPR Certification
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply

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service manager jobs near broomall, pa

Experienced Centralized BDC Manager (Service)

Bergeys Inc -
Souderton, PA

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Job Details

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Vendor relationship building
Objection handling (sales technique)
Team supervision
Driver's License
Supervising experience
Sales coaching
CRM system proficiency
Outbound calling
Call center management
Dealership experience

Full Job Description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com (http://www.bergeys.com/) to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

Vacation and PTO time
Paid Holidays
401k with profit sharing
Medical, Dental and Vision insurance.
Employee Assistant Program
FSA and HSA Plans
Life Insurance
Opportunities for Advancement
Employee Referral Program
Employee Discount

Location: Bergey's Automotive Dealerships

Summary

The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day performance of the Inbound Hub and outbound campaign functions, manages the relationship with scheduling and AI vendors (PBS, Xtime, Alpha AI), and ensures the department operates as a single, consistent point of contact so service advisors can focus fully on the customer once the vehicle is in the drive.

Essential Duties:

Team Leadership:

Recruit, onboard, and train Inbound Hub and outbound agents across all brand-family pods

Coach agents on call structure, objection handling, and pay-type accuracy using call recordings and scorecards

Oversee the Team Lead bonus arrangement, ensuring coaching and backup-coverage duties are being met

Set and communicate individual and team performance goals, tied to appointment set rate, show rate, and containment metrics

Scheduling Operations

Own capacity-aware scheduling policy so appointments match real technician and bay availability by rooftop and day-part

Ensure pay-type identification (customer-pay, warranty, recall) is accurate at the point of booking to eliminate advisor rework

Maintain the confirmation and reschedule cadence (24–48 hour touch) across all rooftops

Align Hub staffing schedules with actual service department hours across all locations

Technology & Vendor Management

Serve as the primary point of contact for PBS, Xtime, and Alpha AI vendor relationships

Monitor AI-assisted scheduling performance (containment rate, sentiment, scheduling %) and escalate issues in the handoff between AI and agents

Evaluate expansion of AI-assisted scheduling to additional rooftops based on per-store call volume and cost analysis

Ensure agents are trained on and using available tools fully, including PBS in-DMS texting with service advisors

Performance & Reporting

Track and report KPIs including appointment set rate, show rate, no-show rate, outbound call success rate, and AI call containment

Analyze appointment and RO data to identify coaching opportunities and process gaps

Prepare regular performance updates for dealership leadership and ownership

Cross-Department Collaboration

Partner with service advisors and fixed operations leadership to ensure scheduling supports technician capacity and workflow

Coordinate with OEM-specific requirements across brand-family pods (GM, Ford/Lincoln, Import)

Support change management as advisor-facing scheduling responsibilities shift fully to the BDC

Qualifications:

Required

3+ years of experience in an automotive dealership environment, in service, sales, or BDC operations

Prior experience leading or supervising a customer-facing team, call center, or service department function

Working knowledge of dealership CRM/DMS platforms and call-tracking or scheduling technology

Strong verbal and written communication skills, with the ability to coach phone-based staff on script structure and objection handling

Preferred

Experience as a BDC Manager with a focus on retention and process, rather than a pure sales-conversion background

Experience managing a multi-rooftop and multi-brand operation

Certificates, Licenses, Registrations:

Valid Driver's License
Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service manager jobs in broomall, pa

Experienced Centralized BDC Manager (Service)

Technical Service Manager

Commercial Roofing Service Manager

Relationship Specialist

Field Service Manager - Eastern Region

Service Leader

Regional Technical Training Manager

Lead Field Service Representative

Regional Service Manager

Customer Service Manager

Service Manager

Dedicated Meta Technician Expert - Full Time

SERVICE MANAGER

Assistant Manager Dietary/Nutritional Services

STEM Coordinator 26-27 SY

Automotive Service Advisor

District Manager

Service Manager

Operations Manager (Senior Service & Warehouse Manager)

Supports Coordinator - Case Manager Social Services - Horsham, PA

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