Top 9 Network analyst Jobs in Bryan, Tx

Support Analyst II
LayerCake Technologies —Bryan, TX
- On call
- Mid-level
- Ability to lift 25 pounds
- Paid holidays
- Disability insurance
Technical Services Analyst
Reynolds and Reynolds —College Station, TX
- Full-time
- Hybrid work
- Dealership
- Customer service
- Mid-level
- Health savings account
- Paid holidays
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IT Systems Analyst
City of Bryan —Bryan, TX
- $55,000 - $85,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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Support Analyst II

LayerCake Technologies -
Bryan, TX

Apply Now

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

On-site technical support
Technical support via phone
IT user and group management
GPO
Technical documentation
Incident report management
Client rapport building
Equipment installation
Incident management software
Equipment troubleshooting
Operating system updates
Mid-level
Incident Escalation
Network infrastructure
Hyper-V
System maintenance
VLAN
DHCP
Patch management
Computer management
Incident management operations support
Azure AD
Customer support ticket management
Vendor communication
DNS
Server virtualization
Networking equipment (troubleshooting support)
Phone call management
Escalation handling
Server hardware support

Full Job Description

Job Title: Enterprise Support Analyst II
Company: LayerCake Technologies
Location: Bryan, TX

Role Overview

The Onsite Support Engineer II provides technical support either onsite or by phone as assigned. This role is responsible for following documented support procedures, monitoring ticket queues, and maintaining service level agreements (SLAs) while adhering to established workflows within the ticketing system.

Key Responsibilities

Document all time daily (activities, projects, tickets) in real time within the ticketing system
Ensure in-progress tickets are properly documented and handed off before the end of each shift
Monitor ticket gateway and designated queues
Resolve escalations from Level I support as assigned
Escalate issues according to documented procedures in IT Glue
Create or update documentation in IT Glue based on new customer findings
Remain logged into the phone system to answer incoming calls
Communicate with vendors to resolve outage issues
Build client rapport during onsite assignments through direct interaction and troubleshooting
Provide support at assigned client locations, including commuting or walking between buildings as required

Performance Expectations

Maintain established ticket SLAs as defined by management
Maintain customer satisfaction (CSAT) scores as defined by management
Submit weekly timesheets by end of shift each Friday
Meet and document established billable hours each week
Participate in on-call rotations and respond to outage situations as needed
Achieve annual goals and objectives as set in the HRIS and reviewed quarterly

Technical Skills & Proficiencies

Ticketing Software: Incident management and time allocation
Remote Support Tools: Ability to remote into systems, push scripts, and execute actions
Active Directory: Strong knowledge of domain controllers, group policy, and security groups
Virtualization: Strong knowledge of VMware and Hyper-V for user and operational support
Microsoft Windows/Servers: Strong knowledge of Windows environments, physical and virtual servers, patching, maintenance, and print server management
Networking: Strong troubleshooting skills, including DHCP, DNS, VLAN identification, and circuit/ISP issues
Microsoft Technologies: Strong knowledge of Azure AD and Microsoft 365
Infrastructure: Installation, troubleshooting, and support of Microsoft servers and network equipment
Documentation: Proficiency with central repositories for project documentation
Strong understanding of client-specific technical infrastructure (servers, networks, applications)
Additional software as assigned

Work Environment & Physical Requirements

Ability to use hands to handle and control equipment
Ability to communicate effectively (talk and hear)
Ability to read, write, and interpret written documents
Occasionally lift and move objects up to 25 pounds, with or without reasonable accommodations

Additional Information

Employees are expected to comply with company policies, meet performance expectations, and uphold organizational values. This includes reporting any suspected violations of laws or standards of conduct and treating clients, customers, and colleagues with respect and integrity.

If this sounds like what you’re looking for, it could be a great fit—for you and for us.

Benefits of working at LayerCake:

Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
Cell phone stipend
3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, LayerCake, participate in E-Verify.

Why Join LayerCake Technologies?

LayerCake Technologies, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Apply Now

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network analyst jobs in bryan, tx

Support Analyst II

Technical Services Analyst

IT Systems Analyst