Top 28 Customer care manager Jobs in Buckeye Az

Manager, Customer Service I
Chewy —Phoenix, AZ
- Full-time
- Mid-level
- Travel
- Mentoring
Manager, Customer Service II
Chewy —Phoenix, AZ
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Customer Success Manager
Clayton Careers —Buckeye, AZ
- Full-time
- Microsoft Excel
- Marketing
- Inventory management
- Paid parental leave
- Dental insurance
Customer Logistics Manager - Dedicated Transportation
Ryder System —Avondale, AZ
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
8d
Assistant Store Manager - Customer Experience
PetSmart —Sun City, AZ
- $27.49 - $45.34 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Customer Service - Self Storage Manager
Public Storage —Litchfield Park, AZ
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
1d
Project Manager - Customer Experience
Shop Harbour —Phoenix, AZ
- $80,000 a year
- Full-time
- Hospitality
- Mid-level
- 2 years
Quick Apply
Client Service Representative
GoodVets —Surprise, AZ
- $17 - $20 an hour
- Weekends as needed
- Windows
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Manager
Michaels Stores —Peoria, AZ
- Weekends as needed
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Customer Service Manager
Goodwill of Central & Northern Arizona —Litchfield Park, AZ
- From $18 an hour
- Email
- Background check
- Inventory management
- Pass drug screening
- Paid holidays
- Health insurance
8d
Customer Service & Mobile Baking Manager
DonutNV West Valley, AZ —Goodyear, AZ
- $30,000 - $60,000 a year
- Weekends as needed
- No experience needed
- In-person
- Entry level
- Flexible schedule
- Food provided
Quick Apply
23h
Client Experience Manager
ABACUS —Phoenix, AZ
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
1d
Client Accounting Services (CAS) Department Manager - Goodyear
MBE CPAs —Goodyear, AZ
- Full-time
- Hybrid work
- CPA
- Travel
- Mentoring
- Health savings account
- Health insurance
Quick Apply
7d

Discover related jobs

Based on your search for customer care manager jobs.

Team Leader
Edward Jones —Tempe, AZ
Current Series 7 license is required (SIE and Series 7 Top Off). Lead and develop a team by setting goals, driving performance, and fostering a culture of trust…
$74,600 - $122,800 a year
1d
Workforce RTM Manager
TaskUs —Chandler, AZ
Manage, coach, and develop a team of remote Real-Time Analysts (RTAs). Because this role supports dynamic, high-stakes environments, we are specifically looking…
$73,000 - $109,000 a year
8d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Account Manager (B2B) (Customer Account Partner)
SkySource Solutions Inc. —Dublin, OH
You will play a critical role in aligning customer satisfaction with company performance goals, making decisions that positively impact both the client…
$23 - $26 an hour
Quick Apply
3d
Client Services Manager (Care Manager) – Senior Home Care
HSC Central Ohio LLC —Worthington, OH
Valid driver's license, proof of insurance, and ability to travel locally. Minimum of 2 years of experience in a care-related field.
From $50,000 a year
1d

Show more jobs in cities nearby

I want to receive the latest job alert for customer care manager in buckeye az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near buckeye az

Customer Service Representative jobs in Phoenix, AZ

Assistant Store Manager jobs in Sun City, AZ

Project Manager jobs in Phoenix, AZ

Customer Service Representative jobs in Surprise, AZ

Senior Customer Service Representative jobs in Phoenix, AZ

Client Services Manager jobs in Merrillville, IN

Client Services Manager jobs in Texas

Client Service Associate jobs in Dallas, TX

Client Services Manager jobs in Jonesboro, AR

Social Services jobs in New Jersey

Client Services Manager jobs in Maryland

Kbs Services jobs in California

Customer Service Representative jobs in Fontana, CA

Customer Service Representative jobs in Cary, NC

Customer Service Representative jobs in Portland, ME

Customer Service jobs in Auburn, WA

Customer Service Representative jobs in Mesquite, TX

Pharmaceutical Sales Representative jobs in San Diego, CA

Work From Home Customer Service jobs in Arlington, TX

Facilities Manager jobs in Illinois

Manager, Customer Service I

Chewy -
Phoenix, AZ

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Productivity software

Full Job Description

Job Description:

Our Opportunity:

Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people.

We are looking for a Team Manager, to provide proactive leadership and development for up to 25 hourly Team Members who support multiple channels within the business The ideal candidate will challenge, coach, and mentor their team to go above and beyond to build unique and impactful moments for our customers while also resolving their issues. This leader will be accountable for their team achieving set service and quality expectations, while developing Team Members that are having difficulty meeting Chewy standards.

The Team Manager should have outstanding communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies and offerings.

What You’ll Do:

Manage a team of 10-25 direct reports
Build and drive talent management strategies that include but are not limited to succession planning, talent reviews, recommendations of promotional opportunities for top performers, and development of all Team Members.
Leverage multiple data points, trending information, and behavioral patterns to establish and implement coaching strategies.
Manage the corrective action process up and through termination for conduct or performance related issues.
Partner with recruiting to conduct interviews, assist in defining hiring profiles, and provide feedback on candidate quality to drive continuous improvement and candidate selection.
Improve production levels of phone, email, chat and social media teams through recurring meetings and huddles to communicate critical business updates and drive team member productivity.
Deliver individualized feedback on performance and behavior to all Team Members to identify areas of opportunity and develop action plans to improve metrics, closing performance gaps
Review and score customer calls using quality control guidelines to ensure agents are meeting established criteria; Calibrate with other Team Members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and adherence to Chewy training and product specific knowledge.
Monitor and control Team Members' productivity and workload of multi-channel volume.
Partner with the Operations Manager to create and implement annual engagement plans and activities.
Support and handle customer and systems issues as needed.
Assist and support learning and development needs for Team Members to successfully complete their metric expectations and to stay current on new product training as needed.
Handle employee concerns and issues to HR where necessary.
Participate and provide feedback on business initiatives that directly impact the Customer Service Team.
Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow Team Members.
Conduct retention checks with Agents to check knowledge of current Chewy information.
Identify operational deficiencies and suggest plans for improvement.
Prepare reporting by collecting, analyzing and summarizing data and trends to improve processes, ensuring resources are properly allocated to increase efficiency and customer satisfaction.

What You’ll Need:

2-5 years’ working experience in a customer service or call center environment.
Management experience with 5 or more direct reports.
Ability to manage a high volume or information/data.
A sense of urgency with a demonstrated ability to multi-task and adapt to quickly changing priorities in a fast-paced environment.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite products.
Position may require some travel (<25%).
Must be willing to work evening shifts and perform other duties as needed.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

customer care manager jobs in buckeye az

Manager, Customer Service I

Manager, Customer Service II

Customer Success Manager

Customer Logistics Manager - Dedicated Transportation

Assistant Store Manager - Customer Experience

Customer Service - Self Storage Manager

Project Manager - Customer Experience

Client Service Representative

Customer Experience Manager

Customer Service Manager

Customer Service & Mobile Baking Manager

Client Experience Manager

Client Accounting Services (CAS) Department Manager - Goodyear

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer care manager in buckeye az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected