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Patient Service Representative

Metro Vein Centers -
Buffalo, NY

Quick Apply

Job Details

Full-time
$21 - $24 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing, we're building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.

Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

What Your Day Looks Like

Greeting and checking in patients throughout the day
Answering phones and assisting with appointment scheduling
Verifying insurance eligibility and collecting copays or balances
Managing EMR scheduling and patient documentation
Supporting clinic flow alongside providers and clinical staff
Assisting patients with billing questions, referrals, and appointment updates
Balancing multiple priorities in a fast-paced outpatient clinic environment

What You'll Do

Greet and check in patients professionally both in person and over the phone
Verify insurance eligibility, benefits, and patient demographic information
Schedule, reschedule, and confirm patient appointments within the EMR system
Collect copays, coinsurance, balances, and required patient documentation
Answer patient questions related to scheduling, billing, referrals, and treatments
Maintain accurate patient records and scan required documentation into the EMR
Support clinic flow and communication between providers, patients, and clinical teams
De-escalate scheduling or patient concerns with professionalism and empathy
Maintain a clean, organized, and welcoming front desk environment

What You'll Bring

Strong customer service and communication skills in a patient-facing environment
Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
Comfort working in a fast-paced outpatient medical office or clinic setting
Strong attention to detail and accuracy when handling patient information and scheduling
Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
Comfortable using EMR systems, scheduling platforms, and healthcare technology
Team-oriented mindset with a proactive and dependable work style
Bilingual English/Spanish skills are strongly preferred

Education & Experience

High school diploma or equivalent required
2+ years of customer service experience required
Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

This Role Is Great For Candidates With Experience In:

Medical Front Desk
Patient Access
Healthcare Scheduling
Insurance Verification
Medical Reception
Outpatient Clinics
Dental Offices
Urgent Care
Specialty Medical Practices
EMR Scheduling
Medical Call Centers
Patient Registration

Language Skills

We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) + Paid Company Holidays
Company-Paid Life Insurance
Short-Term Disability Insurance
Employee Assistance Program (EAP)
Career Growth & Development Opportunities
Quarterly performance bonuses up to $1,500

Compensation

Competitive base compensation based on experience

Quarterly performance bonuses up to $1,500

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
Results That Make a Difference – We're driven to improve lives through meaningful, measurable outcomes.
Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.

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