Top 601 Client experience manager Jobs in Buffalo, Ny

Workplace Experience Lead
Cushman & Wakefield —Getzville, NY
- $68,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
Change Management Manager
Deloitte —Williamsville, NY
- $97,600 - $179,900 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
Territory Sales Manager
STIIIZY —Buffalo, NY
- $75,000 - $150,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- 21 years or older
- Paid training
- Paid holidays
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Onsite Program Manager
Envita Solutions —Buffalo, NY
- $65,000 - $115,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
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8d
Product Manager - Consumer Deposits
Five Star Bank —Buffalo, NY
- $90,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Marketing
- Finance
- Analysis skills
- Health savings account
- Paid holidays
Facilities Manager
Sodexo —Buffalo, NY
- $74,290 - $96,140 a year
- Full-time
- Customer service
- 3 years
- Supervising experience
- Paid holidays
- Health insurance
Sanctions Operations Client Experience Manager
Citi —Getzville, NY
- $82,800 - $124,200 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Office
- Paid holidays
- Disability insurance
7d
Office Manager
Regan Landscape, Inc. —Clarence Center, NY
- $63,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
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Senior Pre-Litigation Case Manager/Legal Assistant
Towey Law, PLLC —Buffalo, NY
- $25 - $27 an hour
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Free parking
- Paid holidays
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HVAC & Boiler Plant Manager
Aramark —Buffalo, NY
- $85,000 - $100,000 a year
- Hospital
- Supervising experience
- Plumbing
- Disability insurance
- Health insurance
Case Manager- Mental Health
Community Missions, Inc. —Niagara Falls, NY
- $41,729 - $51,563 a year
- Full-time
- Background check
- Clean driving record
- Adults
- Health savings account
- Health insurance
Quick Apply
Hair Salon Manager
Lulu Hair & Spa —East Amherst, NY
- $28 - $45 an hour
- Full-time
- Background check
- Cosmetology License
- Mid-level
- Free parking
- Paid training
Quick Apply
8d
Automotive Service Department Manager
Transitowne Jeep Chysler Dodge Ram Elma —Elma, NY
- From $90,000 a year
- 8 hour shift
- Management
- Dealership
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Contract and Compliance Manager
National Vacuum Environmental Services Corp —Sanborn, NY
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d
CTI (Critical Time Intervention) Team Leader
Endeavor Health —Cheektowaga, NY
- $68,000 - $71,000 a year
- Weekends as needed
- Licensed Clinical Social Worker
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Construction Project Manager
Zoladz Construction Company Inc —Alden, NY
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Construction Project Manager
Zoladz Construction Company Inc —Buffalo, NY
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
Quick Apply
Account Manager/Inside Sales and Online eStores
Laux Sporting Goods —Buffalo, NY
- From $50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
Quick Apply
Commercial Account Manager - Commercial HVAC
DWC Mechanical —Buffalo, NY
- $75,000 - $110,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
New Business Development Manager
Empower Associates —Buffalo, NY
- $70,000 - $95,000 a year
- Full-time
- Mid-level
- Business development
- Project management
- Health insurance
- Dental insurance
Quick Apply
11d

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Workplace Experience Lead

Cushman & Wakefield -
Getzville, NY

Quick Apply

Job Details

Full-time
$68,000 - $80,000 a year

Benefits

Health savings account
Disability insurance
Dental insurance
Flexible spending account
Vision insurance
Retirement plan

Qualifications

Optimizing workflow processes
Customer communication
Program management
Team leadership
Copy machines
Coaching
Service scheduling
Greeting customers
Incident Escalation
3 years
Compliance management
Internal employee customer service
Continuous improvement
Fax machines
Client management
Mentoring
Facilities maintenance customer service
Productivity software
Office management
Employee engagement
Senior level
Faxing
Cross-functional collaboration
Escalation handling
Guest direction assistance
Communication skills
Technical Proficiency
Cross-functional communication

Full Job Description

Job Title

Workplace Experience Lead

Job Description Summary

The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment.

The Workplace Experience Lead will be responsible for the day-to-day management of client initiatives, space management, and overall operation at a specific building or set of buildings. They will leverage employee data (both quantitative and qualitative) to help to continuously improve the program and take the employee workplace experience to the next level. In doing this, they will partner with cross functional teams to implement the strongest and most meaningful solutions. The ideal candidate will be a strong people leader, have facilities management experience, a hospitality-focused mindset, and showcasing a contagiously positive attitude and exceptional communication skills.

We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

Essential functions and responsibilities

The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment.
The Workplace Experience Lead will be responsible for the day-to-day management of client initiatives, space management, and overall operation at a specific building or set of buildings. They will leverage employee data (both quantitative and qualitative) to help to continuously improve the program and take the employee workplace experience to the next level. In doing this, they will partner with cross functional teams to implement the strongest and most meaningful solutions. The ideal candidate will be a strong people leader, have facilities management experience, a hospitality-focused mindset, and showcasing a contagiously positive attitude and exceptional communication skills.

We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Responsible for the day-to-day office management duties for at a specific building or set of buildings. This includes scheduling vendors, providing employee guidance and problem solving, managing program compliance, and ensuring that all daily office expectations are managed appropriately.
Provides operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinates daily with other service line leads, and the Workplace Experience Manager.
Functions as the primary escalation point for employees and ensures all complaints, questions and concerns that were escalated have been properly addressed.
Identifies and escalates gaps in service or process improvements and collaborates with the Manager to implement new, innovative solutions.
Oversees space readiness and quality of service across the building, and services heavily trafficked spaces as needed to support the delivery of team responsibilities.
Provide high touch support to key stakeholders and VIPs in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
Provides a warm welcome to all associates and guests, leaving them with a positive and professional first impression.
Reviews voice of the employee data (quantitative and qualitative) to capture service needs. Track’s themes and trends to share with the Manager.
Functions as the eyes and ears of the workplace and proactively submits work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.

Key Competencies

Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels EQ – Showcase exceptional emotional intelligence and empathy

Organized – Detail oriented, confident, self-starter with exceptional organizational skills

Proactive – Maintain a “can do” mentality with the ability to act with minimal information Leader – Represents the goals and culture of the program. Mentors and coaches peers. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.

Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.

Resilient – Ability to work under pressure, while acting in a calm manner

Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Important experience and education

College Degree Preferred
Minimum of 3 years of related work experience in real estate services, travel/hospitality, retail, customer service

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.

The employee must be able to lift and/or move items weighing 20–50 pounds, with or without reasonable accommodation.

aap/eeo statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 68,000.00 - $80,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

client experience manager jobs in buffalo, ny

Workplace Experience Lead

Change Management Manager

Territory Sales Manager

Onsite Program Manager

Product Manager - Consumer Deposits

Facilities Manager

Sanctions Operations Client Experience Manager

Office Manager

Senior Pre-Litigation Case Manager/Legal Assistant

HVAC & Boiler Plant Manager

Case Manager- Mental Health

Hair Salon Manager

Automotive Service Department Manager

Contract and Compliance Manager

CTI (Critical Time Intervention) Team Leader

Construction Project Manager

Construction Project Manager

Account Manager/Inside Sales and Online eStores

Commercial Account Manager - Commercial HVAC

New Business Development Manager

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