Top 8 Desk technician Jobs in Buffalo, Ny

Service Desk Technician I
GTI Fabrication —Buffalo, NY
- $23.50 - $28.00 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
6d
IT Help Desk Technician I
Centivo —Buffalo, NY
- $27.89 - $30.29 an hour
- Full-time
- Mid-level
- Office
- Windows
9d
IT Help Desk Technician
RubixComm —Buffalo, NY
- $20,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- Linux
Quick Apply
Desktop/LAN Engineer
Dox Electronics —Buffalo, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid training
- Health savings account
4d
IT Help Desk Technician II
Buffalo Games, Inc —Buffalo, NY
- $21 - $25 an hour
- Full-time
- ERP systems
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
13d
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science

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IT Help Desk Technician II
Buffalo Games, Inc —Buffalo, NY
The role involves active participation in small projects, addressing day-to-day technical issues, and effectively communicating progress while documenting…
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13d
Service Desk Analyst - Buffalo, NY
National Fuel Gas Company —Williamsville, NY
Determine appropriate next steps when workarounds are used and route tickets according to established protocols to support permanent resolution.
$70,000 - $85,000 a year
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9d

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Service Desk Technician I

GTI Fabrication -
Buffalo, NY

Quick Apply

Job Details

Full-time
$23.50 - $28.00 an hour
6 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Windows
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Identity and access management (IAM) solutions
Desktop administration

Full Job Description

GTI is a contract manufacturing partner supporting customers in renewable energy, power generation, infrastructure, and industrial systems.

We fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Our scope spans Engineering, prototype builds, through full production, requiring teams that can move fast, adapt, and execute with precision.

GTI Values: Safety I Quality I Customer Obsession I Speed I Agility

Position Overview

The Service Desk Technician I serves as the first point of contact for GTI employees requiring technical assistance, ensuring timely resolution of technology issues while delivering exceptional customer service. Reporting to the Service Desk Manager, this role supports employees across GTI's manufacturing facilities and corporate offices by providing desktop support, account administration, device lifecycle management, Microsoft 365 support, and general IT operational assistance.

The Service Desk Technician I plays a key role in ensuring employees have the technology, access, and support needed to perform their jobs efficiently while following established IT standards and service delivery processes.

Key Responsibilities

Service Desk Operations

Serve as the first point of contact for IT support requests.
Diagnose and resolve Tier I and Tier II technical issues.
Escalate complex issues to Systems Administrators, Engineers, or other IT teams when appropriate.
Maintain accurate ticket documentation within the IT Service Management (ITSM) platform.
Meet established Service Level Agreements (SLAs).

End-User Support

Support Windows workstations, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, printers, VPN, MFA, and standard business applications.
Install, configure, and troubleshoot hardware and software.
Provide remote and onsite support as required.

Identity & Access Management

Create and disable user accounts.
Reset passwords, unlock accounts, assign Microsoft 365 licenses, and manage group memberships.
Support onboarding and offboarding activities.

Device Lifecycle Management

Prepare, image, deploy, recover, and inventory laptops, desktops, mobile devices, and peripherals.
Maintain asset tags and inventory records.
Coordinate warranty repairs and hardware replacements.

Site Technology Support

Support conference rooms, AV equipment, printers, scanners, manufacturing workstations, and shared devices.
Assist with office moves, workstation setups, and technology deployments.

Documentation & Continuous Improvement

Maintain knowledge base articles and standard operating procedures.
Document repeatable solutions and identify opportunities for process improvement.

Project Support

Assist with technology refreshes, facility expansions, hardware rollouts, inventory audits, and other IT initiatives.

Requirements

Required

Experience supporting Windows and Microsoft 365 environments.
Basic knowledge of Active Directory and Microsoft Entra ID.
Strong troubleshooting, customer service, and communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.

Preferred

Manufacturing environment experience.
CompTIA A+, Network+, or Microsoft certifications.
Experience with Freshservice or another ITSM platform.
Experience with Microsoft Intune or Endpoint Manager.

Success Metrics

First-call resolution rate.
SLA compliance and ticket resolution times.
Customer satisfaction.
Accurate and timely device deployments.
Asset inventory accuracy.
Quality of documentation and knowledge base contributions.

Benefits & Perks

GTI Energy offers a competitive compensation and benefits package designed to support employees and their families while providing long-term career growth opportunities within a fast-growing manufacturing organization. Benefits may include:

Medical, dental, and vision insurance
401(k) with company match (where applicable)
Paid Time Off (PTO) and paid holidays
Sick time in accordance with state and local requirements
Company-paid life insurance and disability coverage
Career advancement opportunities within a rapidly growing organization
Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects
Collaborative, fast-paced environment with strong operational and engineering leadership
Employee-focused culture centered on safety, quality, accountability, and continuous improvement

Benefits eligibility and offerings may vary based on position, location, and employment classification.

GTI promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all employees and work hard to maintain a Drug Free Workplace.

Terms & Conditions

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

desk technician jobs in buffalo, ny

Service Desk Technician I

IT Help Desk Technician I

IT Help Desk Technician

Desktop/LAN Engineer

IT Help Desk Technician II

Help Desk L2 Tech In-Person Local to Buffalo, NY

Help Desk L1 Tech In-Person Local to Buffalo, NY