Top 729 Guest experience manager Jobs in Buffalo, Ny

General Manager
Buffalo Lodging Associates, LLC —Amherst, NY
- $64,000 - $79,000 a year
- Sales
- Hotel
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Senior Floor Manager
Buffalo Olde Brewery —Buffalo, NY
- From $75,000 a year
- Full-time
- Bar
- Mid-level
- Contracts
Quick Apply
10d
Restaurant Hospitality Manager - BBQ and Casual Dining
Dinosaur Bar-B-Que —Hamburg, NY
- $70,000 - $75,000 a year
- Microsoft Outlook
- Casual dining restaurant
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Experience Manager
Ulta Beauty, Inc. —Niagara Falls, NY
- $28.50 - $35.00 an hour
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
- Dental insurance
- Paid time off
3d
FOH Managers- Restaurant
Santora's Pizza Pub & Grill —Williamsville, NY
- $65,000 - $80,000 a year
- Full-time
- Cooking
- Mid-level
- Organizational skills
- Paid training
- Health insurance
Quick Apply
22h
Assistant Guest Service Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Store Manager | Buffalo
Lululemon —Buffalo, NY
- $84,465 - $148,558 a year
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
7d
Assistant Operating Partner
PF Changs —Buffalo, NY
- $70,000 - $90,000 a year
- Urgently hiring
- Sales
- 5 years
- Cooking
- Paid training
- Health insurance
4d
Assistant Food & Beverage Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Weekends as needed
- Bar
- Sales
- Mid-level
- Free parking
- Paid holidays
Manager of Customer Service
Seneca Gaming Corporation —Niagara Falls, NY
- $89,960.59 a year
- Full-time
- 18 years or older
- Clean driving record
- 5 years
19h
Marketing Project Manager, Patina Group
Delaware North —Buffalo, NY
- $76,800 - $96,700 a year
- Day shift
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Paid holidays
Food Service Director
Aramark —Buffalo, NY
- $85,000 - $110,000 a year
- Hospital
- Merchandising
- Bachelor's degree
- Disability insurance
- Health insurance
Employee Engagement and Customer Service Manager | Highmark Stadium
Legends Global —Orchard Park, NY
- From $63,000 a year
- Extended hours
- Marketing
- Ability to walk for extended periods
- Word processing
- Disability insurance
- Health insurance
18h
General Manager
Towne Place Suites by Marriott Buffalo - Airport —Cheektowaga, NY
- $68,000 - $83,000 a year
- Microsoft Excel
- Sales
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Banquet Manager
Classic Events Catering —Buffalo, NY
- From $60,000 a year
- Part-time
- Mid-level
- Supervising experience
- Leadership
Quick Apply
Assistant General Manager
Resurgence Brewing Company —Buffalo, NY
- From $65,000 a year
- Weekends as needed
- Bar
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
5d
Assistant General Manager/Operations Manager
DoubleTree by Hilton —Buffalo, NY
- $60,000 - $65,000 a year
- Weekends as needed
- Bar
- Mid-level
- Hotel
- Free parking
- Paid holidays
Quick Apply
14d
Sales Manager - Lexus
Northtown Automotive Companies —Amherst, NY
- $125,000 - $175,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
Operations Assistant, CBLS
University at Buffalo —Buffalo, NY
- $50,000 - $55,000 a year
- Evenings as needed
- Microsoft Excel
- Microsoft Outlook
- No background check
- Health insurance
- Retirement plan
7d
Vacation Sales Manager
Hilton Grand Vacations —Cheektowaga, NY
- $70,000 - $100,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Communication skills
- Health insurance
- Dental insurance

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General Manager

Buffalo Lodging Associates, LLC -
Amherst, NY

Quick Apply

Job Details

$64,000 - $79,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Managing hospitality teams
Food and beverage industry expertise
Property management systems (PMS)
Business operations
Hotel operations budget management
Property management
Hotel maintenance management

Full Job Description

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

Weekly pay
Paid vacation, sick days and holidays
Medical, dental, vision insurance
401K Retirement plan with company match
Travel discounts on our branded properties
Career growth opportunities

Salary Range: $64K - $79K

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences
Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
Managing loss prevention and risk management policies, safety standards and claims reporting
Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
Take part as a leader in the community and maintain a positive image for the property and BLA;
Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
Extensive experience with rooms and F&B.
Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Expertise in standard hotel management systems.
Hands-on leadership – our General Managers work directly with all their associates.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Education

Preferred

Bachelors or better

Skills

Preferred

Microsoft Office

Behaviors

Preferred

Innovative: Consistently introduces new ideas and demonstrates original thinking
Thought Provoking: Capable of making others think deeply on a subject
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest experience manager jobs in buffalo, ny

General Manager

Senior Floor Manager

Restaurant Hospitality Manager - BBQ and Casual Dining

Experience Manager

FOH Managers- Restaurant

Assistant Guest Service Manager

Store Manager | Buffalo

Assistant Operating Partner

Assistant Food & Beverage Manager

Manager of Customer Service

Marketing Project Manager, Patina Group

Food Service Director

Employee Engagement and Customer Service Manager | Highmark Stadium

General Manager

Banquet Manager

Assistant General Manager

Assistant General Manager/Operations Manager

Sales Manager - Lexus

Operations Assistant, CBLS

Vacation Sales Manager

I want to receive the latest job alert for guest experience manager in buffalo, ny

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