Top 10 Hotel front office manager Jobs in Buffalo, Ny

Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY
The Richardson Hotel, Buffalo NY —Buffalo, NY
- $20 - $22 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Parental leave
- Employee assistance program
Quick Apply
14d
Assist General Manager Rooms
Hampton Inn & Suites Buffalo - Downtown —Buffalo, NY
- $62,900 - $73,000 a year
- Sales
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
4d
Front Office Manager
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $18 - $22 an hour
- Weekends as needed
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Hotel Front Office Manager
Spark by Hilton Lockport —Lockport, NY
- $18 - $21 an hour
- Weekends as needed
- Hospitality
- Management
- Inventory management
Quick Apply
9h
Exec Dir Of Hotel Operations
Seneca Gaming Corporation —Niagara Falls, NY
- $143,936 a year
- Full-time
- 18 years or older
- Clean driving record
- 5 years
Guest Service Agent
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $17.50 - $18.00 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Quick Apply
Front Desk Supervisor
Hampton by Hilton —Lockport, NY
- $17 - $19 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- 401(k)
- Employee discount
Quick Apply
2d
Director of Sales
Spark by Hilton Lockport —Lockport, NY
- $24 - $30 an hour
- Weekends as needed
- Background check
- Hospitality
- Hotel
Quick Apply
8h
Guest Service Agent
Hampton Inn, East Aurora, NY —East Aurora, NY
- $17 - $19 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Operations Manager
Spark by Hilton Lockport —Lockport, NY
- $24 - $27 an hour
- Weekends as needed
- Background check
- Inventory management
- Ability to walk for extended periods
Quick Apply
10h

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hotel front office manager jobs near buffalo, ny

Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY

The Richardson Hotel, Buffalo NY -
Buffalo, NY

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Job Details

Full-time
$20 - $22 an hour
14 days ago

Benefits

Parental leave
Employee assistance program
Employee discount
Opportunities for advancement
Flexible schedule
Referral program

Qualifications

Computer operation
Computer literacy
Writing skills
Basic math
Employee relationship building
High school diploma or GED
Computer skills

Full Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk for the Richardson Hotel, Buffalo NY.

Opera Cloud experience is preferred.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs

Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.

Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests’ names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests’ with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment

Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Hourly rate of pay between $20-$22 based on experience and qualifications
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program

Quick Apply

Refine Your Search

hotel front office manager jobs in buffalo, ny

Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY

Assist General Manager Rooms

Front Office Manager

Hotel Front Office Manager

Exec Dir Of Hotel Operations

Guest Service Agent

Front Desk Supervisor

Director of Sales

Guest Service Agent

Operations Manager

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