Top 12 Hotel front office supervisor Jobs in Buffalo, Ny

Front Office Supervisor
Your Employer —Amherst, NY
- $23 - $26 an hour
- Weekends as needed
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Front Office Supervisor
Hampton Inn & Suites Buffalo - Downtown —Buffalo, NY
- $18.50 - $19.50 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
3d
Front Office Manager
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $18 - $22 an hour
- Weekends as needed
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY
The Richardson Hotel, Buffalo NY —Buffalo, NY
- $20 - $22 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Parental leave
- Employee assistance program
Quick Apply
14d
Front Office Supervisor
Home2 Suites Buffalo-Airport/Galleria Mall —Cheektowaga, NY
- $19 - $20 an hour
- Weekends as needed
- Clean driving record
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
1d
Guest Service Agent
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $17.50 - $18.00 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Quick Apply
Guest Service Agent
Your Employer —Amherst, NY
- $17 - $18 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Guest Service Agent
Hampton Inn, East Aurora, NY —East Aurora, NY
- $17 - $19 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Exec Dir Of Hotel Operations
Seneca Gaming Corporation —Niagara Falls, NY
- $143,936 a year
- Full-time
- 18 years or older
- Clean driving record
- 5 years
Front Desk Supervisor
Hampton by Hilton —Lockport, NY
- $17 - $19 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- 401(k)
- Employee discount
Quick Apply
1d
Front Desk Shift Manager
Seneca Gaming Corporation —Niagara Falls, NY
- From $19.84 an hour
- Full-time
- 18 years or older
- Ability to walk for extended periods
- 5 years
Store Manager
Extra Space Management, Inc —Niagara Falls, NY
- $19.00 - $20.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
13d

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Front Office Supervisor
Your Employer —Amherst, NY
Working knowledge of switchboard and telephone etiquette. Be visible at the front desk. Participates in the prompt and courteous check in and checkout of guests…
$23 - $26 an hour
Front Office Supervisor
Hampton Inn & Suites Buffalo - Downtown —Buffalo, NY
Taking reservations from incoming callers inputs all information into the hotel management system. Assists in overseeing guest services and front office…
$18.50 - $19.50 an hour
Quick Apply
3d

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Courtyard Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Front Office Supervisor

Your Employer
Amherst, NY

Apply Now

Job Details

Full-time
$23 - $26 an hour

Benefits

Free parking
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Microsoft Word
Customer communication
Operator switchboards
Spreadsheets
Moving
Word embeddings
Employee relationship building
Team management
Property management
Office phone management

Full Job Description

Front Desk Supervisor

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join us as a Front Desk Supervisor where your contributions will make a significant impact on our guests' experiences!

You are the beginning of an exceptional guest experience. As a Front Desk Supervisor, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit, while embracing the values of the Company Culture and Guiding Principles.

Responsibilities:

Be visible at the front desk.
Schedules associates in accordance with forecasted sales; adjusts staffing as necessary for sudden changes.
Plan, assign, supervise and participate in the daily activities of the Guest Service staff.
Participates in the prompt and courteous check in and checkout of guests.
Use guests’ names when communicating with them.
Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists guests.
Responds to guests’ requests promptly, efficiently, and courteously.
Communicates effectively.
Arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable.
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book.
Resolve conflicts and negotiate effectively.
Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.
Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
Confirms all duties and reports as specified on the shift checklist are completed accurately.
Ensure staff is trained in financial control procedures and follows them regularly.

Requirements:

Acts as the Manager On Duty when assigned.
Working in other areas of the hotel when needed to assist operations.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
Ability to communicate with guest and team members verbally or in written form.
Working knowledge of Microsoft Excel and Word.
Advanced working knowledge of property management.
Working knowledge of switchboard and telephone etiquette.
Ability to work and interact with associates on every level.
Excellent communication, organizational and customer service skills required.
At all times projects a favorable image of the Hotel to the public.
Performs other duties as assigned, requested, or deemed necessary by management.
Must have open availability work weekends and holidays.

Physical:

Move, transport, put, install, remove, replace, position, place, and transfer.
Move about or to, position self.
Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
Stand for extended periods of time.
Communicate, converse, discern, convey, discuss.
Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.
Ability to bend, lift, kneel, and be in motion for the full day.
Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect -

Competitive Pay
Bonus Opportunities
Training & Development
Opportunity for Advancement
Medical
Dental
Vision
401k with Match
Paid Time Off
Holiday Pay
Free Parking
Hotel Discounts
Safe Work Environment
Creating memorable experiences one guest at a time
Opportunities to give back to the community through our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.

Apply Now

Refine Your Search

hotel front office supervisor jobs in buffalo, ny

Front Office Supervisor

Front Office Supervisor

Front Office Manager

Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY

Front Office Supervisor

Guest Service Agent

Guest Service Agent

Guest Service Agent

Exec Dir Of Hotel Operations

Front Desk Supervisor

Front Desk Shift Manager

Store Manager

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