Top 67 It help desk Jobs in Buffalo, Ny

Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Information Technology (IT) Helpdesk Technician
FeedMore WNY Foundation, Inc. —Buffalo, NY
- $23 - $28 an hour
- Full-time
- Serving
- Google Workspace
- Windows
Quick Apply
Desktop Support
NTT DATA —Buffalo, NY
- $22 - $24 an hour
- Office
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
IT Helpdesk Technician
Buffalo Hearing & Speech Center —Buffalo, NY
- $24 - $30 an hour
- Full-time
- Google Workspace
- Windows
- 1 year
Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
Quick Apply
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
IT Specialist (Buffalo)
BUFFALO ACADEMY OF SCIENCE CHARTER SCHOOL —Buffalo, NY
- $53,000 - $60,000 a year
- School experience
- Google Workspace
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
IT Analyst
PHILLIPS LYTLE LLP —Buffalo, NY
- $24 - $30 an hour
- On call
- Computer Science
- Mid-level
- Databases
Information Technology Support Specialist
UBMD Internal Medicine —Buffalo, NY
- $24.00 - $27.50 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
3d
Support Analyst
Curbell, Inc. —Orchard Park, NY
- $18.66 - $27.98 an hour
- Rotating shift
- Mid-level
- Windows
- Continuous improvement
Quick Apply
107 - IT Technician Specialist
COMMUNITY ACTION ORGANIZATION OF WESTERN NEW YORK INC —Buffalo, NY
- $55,000 - $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Ability to climb stairs
Quick Apply
IT Support Specialist
Bills Stadium and Events Company LLC —Orchard Park, NY
- $65,000 - $75,000 a year
- Extended hours
- Hospitality
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
9d
Mobile Repair Technician
Confidential —Cheektowaga, NY
- From $18 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
Quick Apply
Digital Consultant
Ivoclar Vivadent Inc. —Amherst, NY
- $80,000 - $110,000 a year
- Mid-level
- Windows
- 3 years
Information Technology Coordinator
Bryant and Stratton College —Orchard Park, NY
- $23.08 - $25.48 an hour
- Overtime
- Computer Science
- Inventory management
- Customer service
- Health savings account
- Health insurance
IT Systems Support Specialist
Onco360 —Buffalo, NY
- From $70,000 a year
- Urgently hiring
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
IT Support Analyst (Edwards Vacuum)
Atlas Copco Group —Buffalo, NY
- $33.78 - $42.23 an hour
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
13d
Help Desk Technician Lead
US itek —Tonawanda, NY
- $18 - $24 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
3d
IT VIP Support Analyst
Delaware North —Buffalo, NY
- $82,600 - $111,500 a year
- Evenings as needed
- Mid-level
- Residential
- 3 years
- Paid parental leave
- Paid holidays

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it help desk jobs near buffalo, ny

Help Desk Technician II

Health System Services Ltd -
Niagara Falls, NY

Quick Apply

Job Details

$62,500 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance

Qualifications

Network troubleshooting
IT user and group management
Phone communication
Procedural guides
Software deployment
Laptop (troubleshooting support)
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Help files
Associate's degree in information technology
Internal employee customer service
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Remote access management
Hardware configuration
Remote access software
Customer support ticket management
Desktop applications
Organizational skills
MFA
System deployment
VPN management
Online help documentation
Desktop administration
Associate's degree
Escalation handling
Communication skills

Full Job Description

Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we are passionate about healthcare and providing seamless services to our clients and colleagues.

About the Position

The Help Desk Technician II serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.

What We’re Looking For

Serve as the single point of contact for staff IT issues, including tickets, calls, and walk-up support.
Handle password resets, account access, email issues, basic application errors, and printer or connectivity problems.
Set up and configure laptops, desktops, phones, and standard software for new hires; handle offboarding device wipes and returns.
Create quick guides and short how-tos for common tasks such as VPN, MFA, and secure remote access.
Log, track, and update support requests in the ticketing system, ensuring issues are documented clearly and routed appropriately.
Troubleshoot hardware, software, and basic network or connectivity issues, escalating more complex matters when needed.
Deliver friendly, clear support to employees with a wide range of technical experience.

Qualifications for Success

Associate degree or technical training in Information Technology or a related field strongly preferred.
Relevant certifications such as CompTIA A+ or similar technical training are a plus.
Experience in help desk, IT support, desktop support, or technical customer service is required.
Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.
Strong communication, documentation, customer service, and problem-solving skills.
Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.

What You Get - Benefits That Go Beyond the Basics

Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well.
Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked.
Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays.
Extra Support When You Need It - Short Term Disability (optional) and Company Paid Long-Term Disability and Free Confidential Employee Assistance Program.
Be Part of Something Bigger - Join an organization that values giving back through community programs.

Compensation

$62,500 - $70,000 annually, dependent on experience

Shift

8:30am – 5:00pm, Monday - Friday

Location

Wheatfield, New York

Quick Apply

Refine Your Search

it help desk jobs in buffalo, ny

Help Desk Technician II

Information Technology (IT) Helpdesk Technician

Desktop Support

IT Helpdesk Technician

Temporary IT Service Desk Technician

Help Desk L2 Tech In-Person Local to Buffalo, NY

Help Desk L1 Tech In-Person Local to Buffalo, NY

IT Specialist (Buffalo)

IT Analyst

Information Technology Support Specialist

Support Analyst

107 - IT Technician Specialist

IT Support Specialist

Mobile Repair Technician

Digital Consultant

Information Technology Coordinator

IT Systems Support Specialist

IT Support Analyst (Edwards Vacuum)

Help Desk Technician Lead

IT VIP Support Analyst

I want to receive the latest job alert for it help desk in buffalo, ny

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