The following duties are normal for this position. The omission of specific statements of certain duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Participates in in-house training and attends training courses as assigned to learn the basics of emergency communications as well as policies and procedures pertaining to local operations; studies manuals, policies, and other materials; shadows senior officers to observe work and learn processes; and demonstrates proficiencies and understanding of training modules and work components as required.
Receives calls on the County’s emergency 911 system, including emergency TDD calls, and language lines: obtains information from callers; works to keep caller calm; maintains conversation with caller to obtain/verify pertinent information, to administer pre-arrival instructions in accordance with Emergency Medical Dispatch (EMD) guidelines, and to provide comfort until assistance arrives; re-establishes calls on 911 hang-ups; monitors status of response; confirms address of incident and references the MSAG and maps; and contacts wrecker services and utility companies as needed.
Receives non-emergency calls: provides information, answers questions, takes messages, and/or transfers/connects calls to appropriate staff, department, extension, service, or agency; provides the general public with directions/referrals, answers to citizen complaints/concerns, and other information requested regarding the community or situation.
Logs incoming calls and dispatch information into an automated system; utilizes Georgia Crime Information Center (GCIC) and CAD terminals; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; modifies, locates, maintains, saves, and/or clears files/records within database; and records information manually into appropriate logs when computer is out of service.
Contacts various other departments to resolve problems such as malfunctioning streetlights, downed street signs, road hazards, water/gas line breaks, roadway debris, or power outages.
Monitors multiple radio frequencies and cameras while answering/processing telephone calls or other radio frequencies and responding to in-person requests for services or records; monitors alarm systems at specific locations.
Assists other jurisdictions as requested; contacts Georgia Emergency Management Agency (GEMA), Georgia State Patrol (GSP), Department of Natural Resources (DNR), Department of Family & Children’s Services (DFACS), Department of Juvenile Justice (DJJ), and/or surrounding law enforcement agencies for assistance when needed.
Handles inquiries on driver’s licenses (OLNs), vehicle identification numbers/tags, warrants/summons, stolen articles/property, wanted/missing persons, and guns.
Notifies appropriate personnel, supervisors, and/or command staff of critical emergency situations, weather-related information from weather radar, and/or problems with communications, GCIC, or other computer equipment.
Maintains assorted logs detailing daily activity, including wrecker service, warrants, CAD system dispatching, messages, GCIC/NCIC entries/retrievals of information, facsimiles, and teletypes.
Performs various administrative support activities: enters, updates, and retrieves information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver’s licenses and tags; submits information to appropriate staff; replenishes various forms, changes computer paper, and shreds confidential material; disseminates information to various departments; taking repossession and vacation notices; completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of the position; and maintains files and administrative records.
Operates a GCIC terminal, Cad terminal, telephones, telecommunications device for the deaf (TDD), fax machines, shredders, a personal computer, utilizes geographical information system (GIS), and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software;
Cooperates with federal, state, and local law enforcement agencies and its officers/representatives when activities are related to investigations within County jurisdiction.
ADDITIONAL FUNCTIONS
This classification is designated as a safety sensitive position which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol.
Performs clerical support tasks, which may include, but shall not be limited to, making copies, sending/receiving faxes, locating telephone numbers and addresses, researching and contacting business/residence callouts, or contacting magistrate court/judge as needed; performs housekeeping tasks.
Performs other related duties as required.
