Top 355 Customer care manager Jobs in Burbank, Ca

Customer Success Manager
DoorDash USA —Los Angeles, CA
- $63,680 - $93,600 a year
- Mid-level
- 3 years
- Military encouraged
- Paid parental leave
- Health insurance
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Client Support Manager
Tait —Burbank, CA
- $80,000 - $95,000 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
7d
Customer Success Manager
Cruva —Los Angeles, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Leadership
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Customer Success Manager
Whatnot —Los Angeles, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Service Account Manager – Transportation
True Star Transit —San Fernando, CA
- $20 - $24 an hour
- 8 hour shift
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)
Blais & Associates —California
- From $25 an hour
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- 401(k)
- 401(k) matching
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Client Relations Manager (Chinese-Speaking)
ALIGCUS Inc —San Gabriel, CA
- $25 - $32 an hour
- Full-time
- English
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Sales & Customer Service Manager
Mac Incorporated —Santa Fe Springs, CA
- $165,000 - $185,000 a year
- Monday to Friday
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
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Private Client Director, Alpha - $200,000/year USD
Crossover —Santa Monica, CA
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
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Client Engagement Counselor (Certified Medi-Cal Peer Support Specialist) - SUD Treatment
CRI-Help —North Hollywood, CA
- $23 - $25 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Rehabilitation center
- Paid holidays
- Health insurance
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Customer Care Manager - State Farm Agent Team Member
Jack Boyajian - State Farm Agent —Pasadena, CA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- 401(k) matching
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14d
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Customer Success Account Manager - Simi Valley, CA
UPS —Van Nuys, CA
- $70,260 - $123,000 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
7d
Customer Success Manager
Matador Solutions —Los Angeles, CA
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
- Dental insurance
- Paid time off
Quick Apply
13d
Customer Support Manager
Wheels Up —Los Angeles, CA
- $65,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
[Remote] Customer Success Manager
Convoso —Woodland Hills, CA
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Manager, Sales and Customer Service
Macy’s —Glendale, CA
- $61,930 - $103,070 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
9d
Client Intake Sales Operations Manager (On-site)
Abramson Labor Group —Burbank, CA
- $120,000 - $180,000 a year
- Full-time
- Spanish
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
Client Success Manager
Base8 Inc —Studio City, CA
- English
- Mid-level
- Conflict management
Quick Apply
7d
Customer Success Manager
Cargomatic —Los Angeles, CA
- $80,000 - $125,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply

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Customer Success Manager

DoorDash USA -
Los Angeles, CA

Quick Apply

Job Details

$63,680 - $93,600 a year

Benefits

Paid parental leave
Health insurance
Parental leave

Qualifications

Data integrity assurance
Managing customer accounts
Customer communication
Stakeholder engagement
Customer relationship building
Client onboarding
Customer retention strategy
Identifying new business opportunities
In-person customer service
Account development
Mid-level
ROI
3 years
Managing clients in a customer support role
Collaboration with product development teams
Hospitality industry experience
Customer engagement
Data interpretation
Data-driven problem-solving
Client growth strategy
Customer growth strategy
Account management
Restaurant experience
Communication skills
Cross-functional communication
Stakeholder management

Full Job Description

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager (CSM) to drive the long-term success of our customers by supporting them across the full lifecycle, including activation, adoption, and growth. This role blends scaled execution with higher-touch relationship management, ensuring customers receive a more personalized experience while still operating efficiently across a broader portfolio. Through meaningful engagement and innovative technology solutions, you will empower restaurant and hospitality operators to achieve their business goals and maximize the value of our platform.

You're excited about this opportunity because you will…

Manage a Hybrid Book of Business. Own a mid-sized portfolio of customers, balancing scaled engagement with more personalized, higher-touch interactions, including in person meetings, to drive strong customer health and adoption.
Drive Adoption, Retention, and Growth. Execute success strategies across onboarding, product adoption, and ongoing engagement to achieve gross and net retention targets, while identifying expansion opportunities and partnering with Account Management to drive growth.
Deliver Personalized Customer Experiences. Develop and execute tailored success plans and business reviews, with a mix of virtual and in-person engagement, building deeper relationships with key stakeholders.
Act as a Trusted Advisor. Build strong, long-lasting relationships with customers, guiding them on best practices and helping them achieve measurable business outcomes through our platform.
Leverage Data to Drive Strategy. Maintain data integrity and analyze key metrics, including ROI and product usage, to identify opportunities, mitigate risk, and make informed recommendations that improve customer performance.
Build Product and Industry Expertise. Become an expert on the SevenRooms platform, providing both technical and strategic guidance to help customers optimize their use of our solutions.
Collaborate Cross-Functionally. Partner closely with Account Management, Sales, Product, and other teams to ensure a seamless customer experience and drive alignment on customer goals and growth opportunities.

We're excited about you because…

You have 3+ years of experience working in Customer Success, Account Management, or a similar customer-facing role with strong verbal and written communication skills.
You have experience managing a portfolio of customers with varying levels of complexity, and can balance efficiency with personalization.
You are comfortable building relationships with stakeholders and can influence outcomes through strong communication and business acumen.
You are data-driven, with the ability to interpret performance metrics and translate insights into actionable strategies.
You are highly organized, with the ability to manage multiple priorities while maintaining attention to detail and focus on strategic objectives.
You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
Prior experience working in the hospitality or restaurant industry is a strong plus.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

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Refine Your Search

customer care manager jobs in burbank, ca

Customer Success Manager

Client Support Manager

Customer Success Manager

Customer Success Manager

Customer Service Account Manager – Transportation

California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)

Client Relations Manager (Chinese-Speaking)

Sales & Customer Service Manager

Private Client Director, Alpha - $200,000/year USD

Client Engagement Counselor (Certified Medi-Cal Peer Support Specialist) - SUD Treatment

Customer Care Manager - State Farm Agent Team Member

Customer Experience Manager

Customer Success Account Manager - Simi Valley, CA

Customer Success Manager

Customer Support Manager

[Remote] Customer Success Manager

Manager, Sales and Customer Service

Client Intake Sales Operations Manager (On-site)

Client Success Manager

Customer Success Manager

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About the Team

About the Role

You're excited about this opportunity because you will…

We're excited about you because…

About DoorDash

Our Commitment to Diversity and Inclusion

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