Top 1435 Customer service representative Jobs in Burbank, Ca

Customer Success Manager
Mamba Logistics, Inc. —Glendale, CA
- $28 - $36 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Business Administration
- Paid holidays
- Health insurance
13d
Client Success Coordinator
Confidential —Glendale, CA
- $22 - $26 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
RA & Associates, APC —Glendale, CA
- $18 - $20 an hour
- 8 hour shift
- Spanish
- English
- In-person
- Free parking
- Health insurance
Quick Apply
3d
CSR - Customer Service Representative
Whittier Glass Co. Inc. —Whittier, CA
- $20 - $27 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
Customer Service Analyst [40]
SELF-REALIZATION FELLOWSHIP CHURCH —Glendale, CA
- $20.00 - $25.12 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Paid holidays
- Health insurance
Customer Advisor - TurboTax Store
Intuit —Los Angeles, CA
- $28.03 - $32.00 an hour
- Part-time
- Ability to walk for extended periods
- 3 years
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Customer Service Representative (CSR)
MSI —Los Angeles, CA
- $18.75 - $21.75 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
6d
Customer Service Representative II
Mechanics Bank —Burbank, CA
- $20 - $24 an hour
- Full-time
- Word processing
- Mid-level
- Office
- Free parking
- Commuter assistance
Client Services Representative
Intelifi —Beverly Hills, CA
- From $19 an hour
- 8 hour shift
- Background check
- Microsoft Outlook
- Customer service
Quick Apply
Client Service Representative
AppleOne —Pasadena, CA
- $41,600 - $65,000 a year
- Mid-level
- Office
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
22h
Client Scheduling - Client Scheduling Representative
Veritext —Glendale, CA
- $21.42 - $24.10 an hour
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Organizational skills
- Paid parental leave
- Disability insurance
Quick Apply
3d
Contact Center Associate
Harbor Freight —Calabasas, CA
- Up to $21.50 an hour
- Full-time
- Remote
- Writing skills
- Travel
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative 1230 Rev 08/28/25
City of Los Angeles, CA —Los Angeles, CA
- $66,669 - $105,736 a year
- Full-time
- Office
- Entry level
Client Services - Client Services Representative
Veritext —Glendale, CA
- $24.65 - $27.74 an hour
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Organizational skills
- Paid parental leave
- Disability insurance
Quick Apply
3d
Customer Service Representative
lfournier —Los Angeles, CA
- $18 - $25 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
Full Time Relationship Center Specialist - Call Center
Waterworks Aquatics —Pasadena, CA
- $24 - $27 an hour
- Full-time
- Children
- US work authorization
- Entry level
- Paid training
- Disability insurance
Customer Service Representative
Brio Water Technology, Inc. —Glendale, CA
- $24 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Specialist for a Luxury Kitchen Showroom
Absolute Appliances —Burbank, CA
- $28 an hour
- Full-time
- Microsoft Word
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
2d
Office Clerk - Burbank
Temco Logistics —Burbank, CA
- $22 - $23 an hour
- Full-time
- Bilingual
- Inventory management
- ERP systems
3d
Entry-Level Appointment Setter
Pawfect Shine —Los Angeles, CA
- $18 - $24 an hour
- Full-time
- High school diploma or GED
- Front desk
- Communication skills
- Paid training
- Employee discount
Quick Apply
4d

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Customer Success Manager

Mamba Logistics, Inc. -
Glendale, CA

Apply Now

Job Details

Full-time
$28 - $36 an hour
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Managing customer accounts
Customer relationship building
Spreadsheets
High school diploma or GED
Customer information system software
Account management

Full Job Description

Customer Success Manager

Company: Mamba Logistics

Location: Hybrid

Job Type: Full-Time

Position Overview

Mamba Logistics is seeking a proactive, organized, and relationship-focused Customer Success Manager to support customers throughout their logistics experience. This role will serve as a primary point of contact for assigned customers, helping coordinate shipment activity, resolve service issues, provide timely updates, and strengthen long-term customer relationships.

The ideal candidate combines strong customer-service skills with an understanding of logistics, transportation, shipment coordination, and operational problem-solving.

Key ResponsibilitiesCustomer Relationship Management

Serve as a primary point of contact for assigned customers.
Build and maintain professional, long-term customer relationships.
Understand customer requirements, service expectations, and recurring logistics needs.
Conduct regular customer check-ins and follow-ups.
Maintain accurate customer profiles, preferences, and communication records.
Identify opportunities to improve the overall customer experience.

Shipment & Service Coordination

Coordinate with logistics and operations teams to support customer shipments.
Monitor active shipments and provide customers with timely status updates.
Confirm pickup and delivery information when appropriate.
Follow up on delayed, rescheduled, or exception shipments.
Ensure customer-specific requirements are communicated to the appropriate operational teams.
Help coordinate solutions when transportation issues arise.

Issue Resolution

Receive and investigate customer concerns regarding shipments, deliveries, documentation, or service.
Coordinate with carriers, drivers, operations personnel, and management to resolve issues.
Maintain ownership of customer issues through resolution.
Provide customers with clear updates regarding corrective actions and expected timelines.
Document issues, resolutions, and follow-up requirements.
Escalate complex operational, contractual, financial, or safety matters appropriately.

Customer Communication

Respond to customer inquiries by phone, email, and approved communication platforms.
Provide clear information regarding shipment status, scheduling, documentation, and service updates.
Communicate delays and operational changes proactively.
Maintain professional communication during time-sensitive or high-pressure situations.
Coordinate internally before providing information requiring operational confirmation.

Account Support

Maintain accurate customer account information within CRM and logistics systems.
Review customer activity and identify recurring service concerns.
Assist with customer onboarding and implementation of new accounts.
Coordinate customer-specific procedures and documentation.
Ensure account notes and service requirements remain current.

Customer Onboarding

Assist new customers with the onboarding process.
Collect required customer information and documentation.
Coordinate with operations to establish customer-specific shipping procedures.
Explain communication processes, shipment tracking, and support procedures.
Monitor early customer activity and identify potential onboarding issues.

Performance Monitoring

Track customer service metrics, shipment issues, response times, and recurring concerns.
Prepare customer-performance reports and summaries.
Monitor trends that may affect customer satisfaction or retention.
Communicate recurring operational issues to management.
Assist with developing recommendations for service improvements.

Retention & Account Growth

Build strong relationships that encourage customer retention.
Identify opportunities for additional services based on established customer needs.
Coordinate with sales or management when a customer has potential expansion opportunities.
Monitor customer satisfaction and proactively address concerns.
Assist with customer renewal and retention initiatives.

Internal Coordination

Work closely with logistics coordinators, dispatch personnel, operations managers, accounting, carriers, and other internal teams.
Communicate customer priorities and service requirements clearly.
Participate in operational and customer-review meetings.
Follow up on internal action items affecting customer accounts.
Help improve communication between customer-facing and operational teams.

Documentation & Reporting

Maintain accurate CRM records and customer correspondence.
Document customer issues, resolutions, meetings, and action items.
Prepare weekly and monthly customer-service reports.
Track open customer issues until completion.
Assist management with customer-retention and service-performance reporting.

QualificationsRequired

High school diploma or equivalent.
2–4 years of experience in customer success, account management, logistics, transportation, customer service, operations, or a related field.
Excellent written and verbal communication skills.
Strong relationship-building and problem-solving abilities.
Excellent organization and follow-through.
Ability to manage multiple customer accounts and priorities.
Proficiency with CRM systems, email, spreadsheets, and standard business software.
Ability to work independently in a hybrid environment.
Strong attention to detail.

Preferred

Associate's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Communications, or a related field.
Previous experience with freight, trucking, third-party logistics, brokerage, distribution, or transportation services.
Familiarity with transportation-management systems (TMS).
Experience using CRM platforms.
Experience managing business-to-business customer accounts.
Previous remote customer-success experience.

Core Competencies

Customer success
Account management
Customer retention
Logistics coordination
Shipment tracking
Issue resolution
Relationship management
Customer onboarding
CRM management
Cross-functional communication
Reporting
Problem-solving
Organization
Follow-up

Benefits

Hybrid work flexibility
Competitive compensation
Paid time off and company holidays
Medical, dental, and vision benefits where eligible
Retirement savings options
Paid onboarding and role-specific training
Professional development opportunities
Supportive logistics and operations environment
Opportunities for career advancement

Important Role Scope

This position focuses on customer relationship management and service coordination. The Customer Success Manager does not independently approve contractual changes, pricing exceptions, legal matters, transportation compliance decisions, or safety determinations. These matters should be escalated to the appropriate manager or qualified professional.

Equal Opportunity Employer

Mamba Logistics is committed to maintaining a professional, inclusive, and respectful workplace. Employment decisions are based on qualifications, experience, performance, and business needs, consistent with applicable federal, state, and local employment laws. We encourage qualified candidates with backgrounds in customer success, account management, logistics, transportation, customer service, and operations to apply.

Apply Now

Refine Your Search

customer service representative jobs in burbank, ca

Customer Success Manager

Client Success Coordinator

Customer Service Representative

CSR - Customer Service Representative

Customer Service Analyst [40]

Customer Advisor - TurboTax Store

Customer Service Representative (CSR)

Customer Service Representative II

Client Services Representative

Client Service Representative

Client Scheduling - Client Scheduling Representative

Contact Center Associate

Customer Service Representative 1230 Rev 08/28/25

Client Services - Client Services Representative

Customer Service Representative

Full Time Relationship Center Specialist - Call Center

Customer Service Representative

Customer Service Specialist for a Luxury Kitchen Showroom

Office Clerk - Burbank

Entry-Level Appointment Setter

I want to receive the latest job alert for customer service representative in burbank, ca

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