Top 38 Client relations specialist Jobs in Burlington Ma

Client Relations Specialist, Energy Advisory
Mantis Innovation —Burlington, MA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
Client Relationship Specialist - Hingham, MA
Charles Schwab —Hingham, MA
- $29.38 - $42.07 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
5d
Aggregate Sales Specialist
Thompson Equipment —Nashua, NH
- $85,000 - $250,000 a year
- Full-time
- In-person
- Senior level
- Communication skills
- Paid holidays
- Health insurance
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Client Relations Specialist
LaBovick Law Group —Quincy, MA
- Full-time
- Remote
- Research
- Administrative experience
- Travel
- Travel reimbursement
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Customer Service Specialist Temporary Part Time
Biofrontera —Woburn, MA
- $25 - $35 an hour
- Part-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
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12d
Client Onboarding Specialist (Series 7)
Loomis Sayles & Company —Boston, MA
- $85,000 - $120,000 a year
- Extended hours
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Inside Sales Specialist - 100% Remote - North America
Hostaway —Boston, MA
- Full-time
- Remote
- Mid-level
- 2 years
- Commercial
- Opportunities for advancement
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Client Services Specialist
Sun Life —Wellesley Hills, MA
- $49,200 - $66,400 a year
- Overtime
- Fair chance
- 1 year
- Communication skills
- AD&D insurance
- Disability insurance
Customer Experience Specialist
ImageFIRST Healthcare Laundry Specialists —Boston, MA
- $72,000 - $80,000 a year
- Full-time
- Hospital
- 5 years
- Computer literacy
- Paid parental leave
- Health insurance
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Customer Onboarding Specialist
Informa TechTarget —Newton, MA
- $60,000 - $66,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Quick Apply
4d
Customer Relations Specialist
U.S. Environmental Rental —Waltham, MA
- $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Dental insurance
- 401(k)
Quick Apply
7d
Enterprise User Engagement Customer Success Specialist
MathWorks —Natick, MA
- $140,400 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Key Account Specialist (Food Broker)
Affinity Group —Woburn, MA
- $65,000 - $85,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Cooking
- Paid holidays
- Health insurance
Quick Apply
Customer Success Specialist
Socomec Group —Watertown, MA
- $65,000 a year
- Full-time
- ERP systems
- Mid-level
- Mentoring
Financial Service Professional
LPL Financial —Waltham, MA
- $25.50 - $42.49 an hour
- Full-time
- Research
- Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
4d
Specialist, Client Service II
The Bank of New York Mellon Corporation —Boston, MA
- Full-time
- Mid-level
- Office
- Bachelor's degree
8d
Restaurant Operations Specialist
FoodTec Solutions —Needham, MA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
- Dental insurance
- Vision insurance
Quick Apply
Customer Care Specialist
Spruce Environmental Technologies Inc —Ward Hill, MA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Sales Specialist, Payroll and HCM Platforms
Commonwealth Payroll & HR —Marblehead, MA
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- Marketing
- Dental insurance
- 401(k)
Quick Apply
Sales Consultant (Professional Services)
TriNet —Boston, MA
- $67,500 - $95,700 a year
- Full-time
- Mid-level
- Office
- 3 years
- Employee stock purchase plan
- Disability insurance

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Client Relations Specialist, Energy Advisory

Mantis Innovation -
Burlington, MA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Spreadsheets
Productivity software

Full Job Description

About Mantis

We help organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. At Mantis, our teams work across the full lifecycle of a facility—from planning and design to field execution and long-term asset management—across commercial and industrial portfolios, data centers, and complex mechanical systems.

Our work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management—covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more.

Whether you’re in sales, engineering, construction/project management, field operations, corporate, or technology, you’ll play a role in delivering these solutions and helping clients improve facility performance.

GENERAL SUMMARY

The Client Relations Specialist plays a critical role in supporting and servicing existing client accounts by acting as a key liaison between clients, internal sales teams, channel partners, and energy supply partners. This role is responsible for maintaining strong relationships, ensuring accurate and timely contract processing, and resolving post-sale issues to deliver high-quality client experience throughout the contract lifecycle.

OUTCOMES

Respond to and triage 95%+ of client inquiries within 1 business day via shared inbox and direct communication channels
90% of client issues (billing, enrollment, supplier discrepancies) within defined SLA timelines
Reduce recurring client or supplier issues by identifying and escalating at least 2 process improvements per quarter
Maintain timely and accurate communication with Sales, channel partners, and suppliers, with follow-up documented in internal systems for assigned client issues.

RESPONSIBILITIES

Serve as a primary point of contact for assigned client accounts, including communication related to contract status, billing questions, service changes, and ongoing support
Manage and monitor a shared client relations mailbox, ensuring timely responses, proper triage, and appropriate follow-up on inbound requests
Maintain strong working relationships with energy suppliers to support issue resolutions
Partner closely with internal sales teams to support active accounts, clarify contract details, and assist with client needs
Support channel partners by addressing questions and assisting with client-related requests and post-deal support
Track and document account activity, communications, and issue resolution in internal systems to ensure visibility and accountability
Troubleshoot post-sale issues such as enrollment delays, billing discrepancies, or supplier rejections and drive them to resolution
Escalate complex, time-sensitive, or high-impact issues appropriately while maintaining ownership through resolution
Identify recurring issues, process gaps, or trends and contribute to continuous improvement initiatives
Maintain compliance with internal policies, documentation standards, and industry requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree in Business, Finance, Operations, Analytics, or equivalent experience in lieu of degree
Strong proficiency with Microsoft Office, especially Excel
Strong analytical and detail-oriented aptitude; a high degree of accuracy
Excellent communication and organizational skills
Ability to manage time effectively, set priorities and meet deadlines
Ability to learn and adapt to change

PREFERRED QUALIFICATIONS

Prior experience in customer service or professional services related environments
Experience in energy, utilities, or a contract-heavy operational environment
Exposure to finance-adjacent workflows (billing, margin analysis, reporting)

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Work environment: Hybrid work environment (3-days a week in office) with regular use of computer systems, email, spreadsheets, shared inboxes, and internal platforms
Physical requirements: Prolonged periods of sitting and working at a computer. Frequent use of keyboard, mouse, phone, and standard office equipment. Occasional standing, walking, bending, and lifting of standard office materials up to 25 pounds
Schedule expectations: Standard business hours with flexibility as needed for client, supplier, contract-processing, or issue-resolution needs

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

What else can we offer you?

We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!

Not sure you meet every single requirement?

Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we’re committed to building an inclusive and equitable team—so if this role excites you, we’d love to hear from you, even if your experience doesn’t match every single qualification.

Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

client relations specialist jobs in burlington ma

Client Relations Specialist, Energy Advisory

Client Relationship Specialist - Hingham, MA

Aggregate Sales Specialist

Client Relations Specialist

Customer Service Specialist Temporary Part Time

Client Onboarding Specialist (Series 7)

Inside Sales Specialist - 100% Remote - North America

Client Services Specialist

Customer Experience Specialist

Customer Onboarding Specialist

Customer Relations Specialist

Enterprise User Engagement Customer Success Specialist

Key Account Specialist (Food Broker)

Customer Success Specialist

Financial Service Professional

Specialist, Client Service II

Restaurant Operations Specialist

Customer Care Specialist

Sales Specialist, Payroll and HCM Platforms

Sales Consultant (Professional Services)

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GENERAL SUMMARY

OUTCOMES

RESPONSIBILITIES

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

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