Top 241 Customer relations representative Jobs in Burlington Ma

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
11d
Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Independent Contractor (Owner/Operator) Car-Minivan-Cargo Van-Truck
Airport Courier Service —Woburn, MA
- $300 - $2,500 a week
- Choose your own hours
- Clean driving record
- Customer service
- Mid-level
Quick Apply
Patient Access Representative – 24 hrs; Sat & Sun 6:30am-7pm
Beth Israel Lahey Health —Peabody, MA
- $20.50 - $27.59 an hour
- 12 hour shift
- Bilingual
- Microsoft Excel
- Microsoft Outlook
11d
Precision Assembler
Werfen —Bedford, MA
- Online Application
- Ability to walk for extended periods
- English
- Ability to climb stairs
10d
Order Coordinator
Schylling —North Andover, MA
- $52,000 - $58,000 a year
- Full-time
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
Sr Prior Authorization Specialist – Winchester Hospital
Beth Israel Lahey Health —Winchester, MA
- $21.53 - $28.98 an hour
- Full-time
- Hybrid work
- Hospital
- English
- Research
Customer Service Representative
Window World of Boston —Burlington, MA
- $22 - $23 an hour
- Full-time
- Office
- Residential
- Entry level
Quick Apply
Administrative Assistant - School Year (0.8 FTE)
Andover Public Schools —Andover, MA
- $30.17 an hour
- Part-time
- High school
- Word processing
- Office
Assembler
Werfen —Bedford, MA
- $20 - $24 an hour
- Online Application
- Ability to walk for extended periods
- English
- Ability to climb stairs
- Health insurance
- Dental insurance
Admissions Representative, Office of Admissions
Boston University —Boston, MA
- Mid-level
- Office
- 3 years
Assistant Manager - Final Mile Delivery
Pillar Logistics —Westwood, MA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
Quick Apply
General Manager
Confidential —Littleton, MA
- $175,000 - $200,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Associate Manager - Valet & Parking Services - Mass General Hospital
Towne —Boston, MA
- $52,800 - $79,200 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Hospital
- AD&D insurance
- Paid holidays
Quick Apply
8d
Automotive Sales BDC Representative
McGovern Automotive Group —Wellesley, MA
- $80,000 - $100,000 a year
- Full-time
- Dealership
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Operations Supervisor
CHEP —Wilmington, MA
- $62,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- English
- Profit sharing
- Disability insurance
Quick Apply
7d
Sales & Service Manager
Prudential Overall Supply —Nashua, NH
- $60,000 - $70,000 a year
- Full-time
- Clean driving record
- Management
- Military
- Profit sharing
- Paid holidays
Quick Apply
Team Member/Cook (3315)
Qdoba —Burlington, MA
- $16 - $19 an hour
- Part-time
- Fast casual restaurant
- High school diploma or GED
- Conflict management
- Wellness program
- Health savings account
Quick Apply
2d
Customer Service Rep - Technical Sales Support
Advance Reproductions Corporation —North Andover, MA
- From $22 an hour
- Full-time
- Customer service
- Math
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Junior Retail Sales Associates
Novaris Global —Dedham, MA
- $850 - $1,800 a week
- Part-time
- Customer service
- High school diploma or GED
- In-person
- 401(k)
- Opportunities for advancement
Quick Apply

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Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Beth Israel Lahey Health -
Burlington, MA

Apply Now

Job Details

Per diem
$20.50 - $27.59 an hour
11 days ago

Qualifications

High school diploma or GED
Desktop applications

Full Job Description

Burlington, MA • Beth Israel Lahey Health • Per Diem • Day

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we’re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.

Job Description:

Essential Duties & Responsibilities including but not limited to:

Registration:

1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.

2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.

3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.

4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.

5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.

6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.

7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.

8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Scheduling:

9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.

10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.

11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.

12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.

13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.

14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.

15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:

16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.

17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.

18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response.

19. Applies the appropriate guarantor and insurance to each patient visit.

20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.

Minimum Qualifications:

Education: High school degree or equivalent. Associate’s degree preferred.

Licensure, Certification & Registration: None

Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.

Preferred Qualifications & Skills:

· Call Center and/or telephone customer service experience · Strong typing skills 40+wpm. Knowledge of medical terminology · Bilingual written and verbal communication skills · Familiar with EHR Software

Pay Range:

$20.50 – $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

Employment: Per Diem
Shift: Day
Category: Patient Access
Pay Range: $20.50 - $27.59
FLSA: Non-Exempt
Req ID: JR97463

Apply Now

Refine Your Search

customer relations representative jobs in burlington ma

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As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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